Hotel ICON, Autograph Collection

Valet is definitely overpriced, but to their credit, the service was quick and the staff very friendly. The hotel itself is gorgeous with a great atmosphere, full of historic charm. Our room had an old A/C unit that initially made things feel damp, but once it cooled down, it was much more comfortable. The room was spacious with a large, beautiful bathroom featuring elegant tile, a deep soaking tub, and a big stand-up shower. Beds were super comfy, and even the elevators, though older, added to the vintage vibe in a good way. Overall, a great stay with tons of character!

I can not express how awesome this hotel is. Everything from the service, the food, the cleanliness, to the vibe is perfection. Firstly, all employees are smiling (not in a creepy way) and happy to help and assist in any way. Secondly, the food. The buffet breakfast has so many flavorful options. If you leave breakfast hungry, it's your own fault. The Line & Lariat restaurant is impressive. The menu is expertly thought out and speaks to quality over quantity. My husband and I tried multiple dishes, and each one was so good! I highly recommend the chicken pasta. Lastly, the vibe is unmatched! This hotel is located in a historic former bank building, and whomever designed and decorated this hotel brilliantly incorporated many of the original details, such as the original bank vault located behind the check-in counter. Instead of hiding these features, the color scheme and interior design highlight these beautiful features throughout the lobby, restaurant, and elevator hall. The vibe is carried over into the rooms, making you feel like you're in an elegant historical building (with modern amenities) as opposed to transferring into a sterile, basic hotel room that you can find in any city across the country. Marriott outdid themselves at the Icon.

The hotel was fantastic—immaculately clean, and the valet service was top-notch! Jairo brought our car around quickly and was incredibly kind. The bar was also excellent. Just a quick note: the jacuzzi tub has a pretty high step getting out. I unfortunately fractured my ankle while exiting, so I’d recommend extra caution when using it. That said, the stay was still wonderful overall!

My husband and I had an absolutely amazing wedding anniversary weekend in this hotel. I cannot begin to describe how fantastic the people were how nice the room and bathroom were. In my opinion, way better than our room at Bellagio at a fraction of the cost. It was in walking distance of so many amazing things. The valet staff were very polite and on point along with the people checking you in and out, and I can’t even give enough credit to the people working the bar and the breakfast area definitely worth the extra $20 to the room for breakfast. I cannot wait to visit again

One of my favorite hotels to stay in Houston. The hotel is iconically historic, per its name, and really gives a level of class and sophistication that you desire when staying in a hotel. Check in was smooth and I received a complimentary upgrade to a deluxe suite that had a huge soaking tub. I recommend this room which had complimentary waters and great views of the city. They have robes for use while staying and a great bar and restaurant. Their breakfast buffet is nice as well so please get the breakfast option. Thank you Hotel Icon We will be back!!

The location was perfect for catching an Astros game a few blocks away. It was also conveniently situated near George R. Brown, Discovery Green, and the Toyota Center. The service was top-notch, with valets and front desk staff going above and beyond to ensure our comfort. The dining and bar were excellent, offering a delightful dining experience. However, my only complaint was the room. We were on one of the upper floors, and while the view was okay, the majority of the room’s square footage was dedicated to an impressive bathroom. It featured a shower and an exceptionally large tub, which would be great if it didn’t make the living quarters feel so small and claustrophobic. The dark antique aesthetic of the room only exacerbated this issue, making it appear even smaller. If you’re looking for a luxurious experience, the pent house suite is the place to be, but all regular rooms suffer from a claustrophobic, antique feel.

Hotel Icon is one of my absolute favorite places to stay in Houston. In particular, I love the big showers and oversized tubs. The staff are always friendly and accommodating and the hotel is within walking distance to many attractions downtown. Overnight parking is pretty pricey but you can find alternative parking around the corner ;)

I head a great time last week. My room felt so elegant and spacious. The food was excellent, the service overall was great from the front desk to the room service. Especially Manulita, she was very personal and made you feel right at home. There needs to be more of her!

We stayed here for a concert that was happening in town just about 7 minutes walk away, and I can say I enjoyed my time! As a lover of historical architecture and vintage themes, I was very much in love with the attention to detail here! I've stayed at the hotel ICON in ATX, and while that one is very nice for a more hip and lively atmosphere, this place is very elegant and quaint. From the kind service, to the history behind such a place, was very wonderful! I wish we could've gotten more of a tour but the whole building to the rooms is enough to give yourself one if you know where to look!

I stayed here the last week of July for 4 nights in room 515. Pros: Omg I LOVED that my room had a little entrance way filled with gorgeous paneling. Our room overlooked the "Education for All" mural. It felt so pretty and luxurious despite the decent price. Overall very quiet, the room was clean and the lobby smelled like Christmas. Cons: no pool. Shampoo bottles attached to the shower wall means you can't wash your hair in the giant soaker tub because they don't have bottles for the tub. I couldn't figure out how to use the hand attachment for the soaker tub either. Be warned there's nothing to do in the area, so hope you like chilling in your room. Shuttle: There is a free shuttle. We had a couple issues with it - one morning when it was raining, they dropped my husband off at the wrong conference center hotel for a work conference, so he was soaked and late. When I tried to take it initially, they told me they weren't running it because they needed the employee to run the valet. Also we walked to a coffee shop 3 miles away. When we called for a pickup, we were told they only pick up within 3 miles (like the front desk told us.) I noticed that not every room has a little entrance area with refrigerator and bar (I looked when I walked by the staff turning over rooms.) I don't think I'd like the room as much without it, but in general, I love the Autograph collection hotels and this one is no different! Visited July 2024

*review strictly on bar didn't stay at hotel was on a tour* The check-in area is pretty nice and has some really nice history behind it and then some spooky history as well. They have a beautiful lounge area upstairs where we sat and talked. The only reason for the low stars is that the drinks are very expensive. The most expensive from the 4 places we visited. Our berry lemon drops were $20 a pop, which is pretty steep to me.

I'm conflicted on my experience here. When I first tried to check in the receptionist told me it was too early. How else is the hotel suppose to know to assign me a room when one becomes available (in case someone leaves early) before my check in time? Instead, I asked for my bags to be held while I looked for breakfast and explored downtown Houston. The hotel was sold out the night before and a different receptionist let me check in upon returning. My suite wasn't ready until around noon, which was expected. All of the suites were on the penthouse floor. I loved this, it felt a bit exclusive. I loved the grandness of the suite. The high ceilings and all of the storage space (hall closet, two bedroom closets) were amazing. The suite was large and cozy, but showed its age. One of the cabinets in the kitchen nook wasn't aligned so it opened and closed at a slant. There are dents in the wall from previous guests removing the door guard too aggressively. I had to use a little more force than normal to open and close some doors, specifically the three closet doors and the cabinets in the kitchen nook. The graphics on the TV looked very old. Like they were last updated in the early 2000s. The bed was so comfortable though, and the bathroom was great, specifically having all of that counter space. There is a bar a block over that blasted music on Sunday night until 2am Monday morning. The Wi-Fi didn't work on the morning I checked out. None of my streaming services would load or play videos. The blue sofa in the living room was disgustingly filthy. When I tried to sit on it, I used my hand to help ease myself down, and I could feel the grit underneath my hand. When I looked at my hand, there was a lot of black dust, lint, and what looked like dirt or some kind of grit, similar to the texture of sand. Just thinking about how long that sofa was neglected is gross. It's a nice hotel in a great location, but the nightly rate is overpriced. I would suggest staying here if you can appreciate the architecture, but don't expect all of the perks and benefits that usually come with a 4-star hotel or current/upgraded technology.

Elegant old world classic type of decor. It used to be a bank 100 years ago so there's alot of the old bank decor and structures still in place. Service was friendly. The rooms were clean and comfy. Walking distance to alot of restaurants/bars (however they do have one on site). They also offer room service, valet parking and have a full service spa.

This hotel has lots of character! Very rustic but at the same time elegant. Spent my birthday weekend here and had a great time. Lots of restaurants and bars walking distance from this hotel. If you aren't adventurous enough to walk (it can get pretty scary at night) they have a shuttle that can take or pick you up from places up to a 3 mile radius. Service was great! There are some renovations happening close by so the noise in the morning can wake you up .

Okay but not great. The food and drinks drag down my review of this hotel and the bar itself is not as impressive as the photos lead you to believe. I was really hopeful the hotel would be something special. That said, the bottom floor was an old bank and it has tall pillars in the lobby which is an interesting feature but the drink menu at the bar is pretty basic and it looks like it might have been printed a decade ago. There are a lot of restaurants a 5-minute walk away, so the hotel food is not a deal killer. The rooms are clean but small and the lower levels can be a bit noisy if you are a light sleeper due to bars. I was on floor 5. It's a convenient walk to Minute Maid Park for concerts and events.

I was intrigued by the photos online when I researched the hotel. I thought it was a very cool place. The parking garage is adjoined with the hotel. There is only valet parking and it will cost you $52 a day. I spent one night so that was ok for me. There is parking down the street if you want to walk. I must say the valet service was exceptional. They have their own shuttle service that runs throughout the day and evening which was at no cost. The employees are outstanding. This hotel is very close to attractions and minute maid park. Upon arriving, the smell of an old building permeated through me. It used to be an old bank and the original vault is behind the reception desk. It was appealing to the eye, but creepy for me. I checked in around 5pm and the hotel looked empty. There is a pretty good restaurant Line & Lariat in the main lobby area which I had dinner, and they serve late. The bar looked really cool too. After my stay I looked up the history, and it has a history of hauntings, and that was what my gut told me. Personally, I smelled men's cologne a few times in the dining area where I was eating alone and no one was around me!. It's a cool place but one night was enough for me.

Well I cannot in good faith give a 5 star review because the Valet parking was a mess. No signage and nobody outside so I figured it was self-park. Then a valet comes out screaming to reverse down the ramp. He said just park it and then walked away, yet I am going to be charged like $45 for him to tell me to park my car. I got in very late and I had to leave very early. I was in 314. The room's AC was BLASTING when I got there and it wasn't warm in Houston. It was loud too. The unit was annoying but I was at 12% capacity so it did not bother me. I had a battle with the bath shutters to later realize one of the panes was in the way so it would not open, oops It had a nice bathroom. I love a good jetted tub so I took a bath. While in the bath, I got a call from a friend who then got me thinking about when the jets were cleaned and fungi and that ruined my bath. Nothing on the hotel, more my friend ruining my bliss. I did sleep well but had to get up at 4am for a 6am flight after a 14 hour day so that might have helped my slumber. In the morning, I got my $45's worth when the valet walked 20 feet to get my car and bring it to me. It was a neat hotel and fun to explore, lots of history and rooms. The hotel room was unique too. I would come back but not park there. I heard the bar was very expensive so I did not bother.

Amazing spacious rooms. Unique atmosphere. The bath and showers are top notch and huge. Right in one of the most active nightlife areas in downtown.

I was visiting for a conference and thoroughly enjoyed my stay at the hotel! They were fully booked, but made it a point to honor all my requests including that for a room on a high floor with a good view and an extra sofa bed. They also allowed me to check in super early and check out an hour late. The folks at the reception are wonderful and helpful. The hotel itself is gorgeous with its old world charm. There are also stories of ghosts around There's so much history in this building. Id definitely recommend a stay here!

Stayed here for 2 nights and I have to say this hotel surprised me! Very beautiful, luxurious and the staff was amazing from checking in and helping out with any questions we had. The hotel is located in downtown and everything is in walking distance, they also offer a shuttle that can drop you off at Minute Maid park! The bar was great! Jairo and everyone at the bar were awesome and had some great drinks! I would stay here again and recommend this hotel to anyone! Jairo muchas gracias por todo, nos vemos en diciembre para irnos de rumba!

I have loved staying at the Icon in the past but unfortunately this is my last stay. My room, a deluxe whirlpool room on the 7th floor, faces a bar. It is Saturday night at 1:45 AM and I am literally crying and praying that 2:00 AM brings some peace. The volume levels from the bar/club across the street are Literal noise torture. I tried sleeping in the bathroom for an hour where the sound is more muted, and can't imagine the noise levels in floors closer to the ground. This is a nightmare. I suggest you ask for a quiet room (maybe an odd numbered room) or specify a quiet room for your stays. There is NO way the hotel is not aware of this travesty and I feel absolutely cheated.:( It's 1:57. The noise hasn't stopped. It's 2:22 AM and it has intensified. How is this legal?

The details of the place and interior design of the room, is quite adorned! It's Victorian decor and warm with colors. They gave us water bottles and the extra supplies for bathroom while we were out, which was great! Former bank and lobby staff greeted us every time we passed them. Coffee and tea available in the morning. Great stay and convenient while in downtown area.

In the heart of downtown Houston with all the bells and whistles that you'd expect in a Bonvoy hotel. We were there for my nephew's wedding. The waitstaff and bar tenders and really all the staff did everything to help create a most memorable weekend experience! It was perfect!!

If you are a history fanatic then this place is right up your alley! I overheard one of the managers talking and supposedly it's owned by Magic Johnson and Cindy Crawford. Random, I know. But it's an old bank that's converted into a hotel. Because of this, it can seem a bit dusty and old. They kept a lot of the old characteristics like the railings, elevator, walls and the vault right behind the front desk. The cleaning staff is also very attentive. I filled out a survey when I logged on the WiFi and wrote that the sheets were dirty. Within minutes someone knocked on my door to change the sheets. The furniture may need updating as well as the curtains but it's and old nostalgic place so it kind of goes with the vibe. The restrooms are the coolest most up to date area of the room. There's a lot of cool detail in the bathrooms. Plus, it comes with a deep tub to soak in. The breakfast is the basic Marriott breakfast with the eggs, potatoes, breads and fruit. Nothing to rave about but it's there and convenient. I would suggest to go elsewhere for breakfast as you can spend $25 at a nearby restaurant for more interesting food. Houston has great food especially in this neighborhood. The surrounding area is great to walk, especially Main St. There are lots of places to eat and lots to see.

Amazing bar! Oscar and Jennifer are so knowledgeable and friendly. Beautiful lobby and rooms. 10/10 would recommend!

LOVE coming here. Clean rooms Great service. Valet parking - very efficient Check in - was easy. I wish I could see a ghost :D

I Love The Icon! Jennifer at the bar is always so pleasant and inviting! Will always choose this place when in Houston!

I love this hotel. We use it for a stay staycation (when grandma can watch the grandson). The rooms are clean, bedding is soft, wine options are good,and location is great. The only negative is that the gym has a weird sewer type smell but that's pretty minor.

The location in downtown Houston isn't great. The hotel is a renovated bank building. I guess you could say it has some charm and ambiance because of that, but not as as you'd think given cost. The restaurant was good. All in all, very pricey and not really worth it.

I was very impressed with the whole experience here. Atmosphere is great. Old restored bank made into a hotel. Old bank vault behind the check in desk, the lit up bar at the hotel bar. Rooms are comfortable and have all the essentials, and the AC was very powerful. Great views from our room. Oscar at the bar made some delicious drinks and all the cocktails were from fresh juice. Nothing bad to say! Great stay!

Nice hotel that is apart of Marriott Group. Loved the 3 story penthouse option if you had to host bigger parties. Only giving it 4/5 stars because the elevator situation is really slow and they only have 2. With bigger events, it really slows down the traffic. If you plan to vale overnight, it's $45.

I would stay here a millions times if I could. I love the vibe, it is so much fun. Feels like a speakeasy! Everything was clean and neat. DAISY is such a gem and made my day! She was professional, kind and great to talk to. We ordered room service quesadillas, egg rolls, ceaser salad and macoroni. the mac n cheese was BOMB!

a very disappointing experience (room 1116, jan7-9 2023). During check-in the tellers were very unfriendly (& strangely disapproving). This made my partner very uncomfortable & unwelcome. The rooms & halls are very underwhelming for the price in contrast to recent stays at 4 star hotels within the surrounding area (specifically Lancaster, Hilton, JW Marriot). The bed was comfortable & the location is prime-- lots of great dining options! The room service was great for drinking but not that exciting food wise. The TV was your typical budget, dated, 32" & it did not work reliably (dish service lost multiple times) & the (free) internet was slow. The mini-fridge is never cleaned, evidenced by ice build up in the freezer box, preventing it from closing. I've emailed this same review to the hotel & received no acknowledgment or follow up. A LARGE degree of improvement opportunities in the areas of customer service, housekeeping, & expectations/experience management.

Good morning, My husband and I chose this hotel to celebrate our 10 year anniversary. When I booked our reservation on Expedia breakfast was included. This morning as I was fixing my plate Driss asked me for my green ticket. So I put the plate down and I went to the front desk to get the breakfast ticket. Now the front desk person is new so she didn't know how to retrieve it. The front desk manager Umer Bliss said that breakfast was not included in our reservation. So I pulled up Expedia and lo and behold there it was. Two big failures I would not recommend this hotel. I will be doing a Google review. I give your customer service Zero Stars. Thanks for putting a dent in my Anniversary.

This hotel is beautiful. A true 5 star however I give it a 4 . We made the mistake and stayed on a Saturday night so Main street was on party mode till 3 am. We had the privilege of being entertained by local karaoke singers till 3. The room was amazing and different. Clean and spacious. I personally thought the bed was way to hard and flat as my husband loved it. The whirlpool tub is awesome however you have to be very careful getting in and out. The tub is over 3 feet tall so you have to swing your leg up and over. Same on existing the tub, so use a bathmat! Other than the noises we had a good experience.

Sure, the interior and architecture is beautiful and it's a historic hotel. However I've stayed here multiple times and visited the bar on numerous occasions - Hotel Icon is nothing to write home about. It's overpriced, the walls are thin, and the bar service is super slow. I once brought in multiple members from my Meetup group to hang out at the bar and we were treated awfully. They also make a huge deal if you *dare* take photos on anything but a camera phone anywhere on the premise. Like okay, I'm not taking professional bridal portraits... I'm simply taking a photo of me with an overpriced martini I paid for from your bar to post on Instagram? Horrible service. I would recommend staying at a different historic hotel.

Was there for my a friend's wedding the staff was very accommodating to make sure all ar3 needs were meet will we were in town such as where we could eat late and over all great atmosphere. Will stay there again if in town for anything.

Spent 3 nights here. One night I had problem connecting to WiFi, but gotta say, Oscar, the bartender all three nights was great! While I primarily drank Angel Envy or Basil Hayden's, one night is asked for something different. Oscar recommended a "Liverpool Rocks" (photo below). He made it with bourbon - IT WAS REALLY NICE! The man gave great service and made me feel at home. Highly recommend this classic hotel in what I consider a historic bank Bldg. Some beautiful classic prints in the WC.

Rooms are reasonably priced for the higher quality and atmosphere of this hotel. This a historic building but it has been well maintained. We stayed in junior suite 406, the room was beautiful and spacious. The bathroom was huge and gorgeous. Room was clean, no visible wear and tear that I could see. It was clean and staff was helpful. The breakfast was a bit pricey at $25 each, but service in the dining was friendly and attentive. Brought us coffee and drinks as needed. Parking was on the high side also, $45/night. You can self park $15/day but we were only staying 2 nights so I felt it was worth it for how hot and humid it had been and how busy we were going to be. It was pricey however, they have an excellent valet crew and they helped in every way we needed. Loading and unloading luggage, opening/closing car door etc. The room was wonderful with the only exception being the beds were a little hard for my taste. Im not sure what was going on with them. They were soft to the touch but hard when you lie down. Didnt feel like memory foam. Im not sure what. But if you dont like hard mattresses, this may not be the place for you. Quick access to all things we needed downtown. And we encountered no ghosts or ghost activity or even any weird vibes. It felt like a pleasant and comfortable hotel from check in to check out. I could have easily stayed for weeks. I would stay here over and over if we return to Houston.

The place is old and overpriced. The TV was at least 10 years old. Then they charge you for everything. Our view was facing a street garage with graffiti and drug addicts. The TV said service had expired with the hotel. Then they charge $47 for overnight parking even for guests. It seemed haunted. The building was empty and the elevator sound like it was going to crash. Not worth the stay avoid this hotel.

The best chef in town , from the island of Puerto Rico, brings to HTown , a delicious flavor, we had a blast! Tonight '! Come and enjoy! You not going to regret it ! Ask for the chef to come visit your table , and he will tell you the plates you are going to have, his name is Ivan ! Very friendly love Avery bite ! Nice place to have a few drinks too! And you can reserve a night there and stay and enjoy whatever they have to offer for the night and day ! And don't for get to give the chef a nice review for a marvelous menu he has to offer while you there ! Thanks chef Ivan for a wonderful dinner you prepare for us tonight! We will come back to see you soon and celebrate more birthdays and anniversary's and life event there ! Everything you prepare for us was magnificent! We will come back to see you soon! Thank you and all the staff in that wonderful Hotel !

Come and enjoy Oscar's personal drink! This unique frozen cocktail that will sure give you a nice buzz also will get you ready for bar hopping. Ocscar also makes his fresh cocktail juices and fresh squeezed lime for margaritas. Some come downtown and enjoy the festivities and libations.

Love the bathtub in the suite, spacious room, comfy bed, sofa bed in the living room, beautiful room setting, reminds me of an Italian style, may not be a style of someone prefer a modern look, but I enjoyed my stay. The staffs took measures to make sure guests felt safe here and super clean in our room. The Marriott Bonvoy standard, no less. Thank you for the upgrade! A nice gym too... On the down side this was a busier hotel, especially the lobby, I guess quite a few evacuees staying here too... So the lobby got crowded to navigate... it once in our suite, it's safe and quiet.

Swankkkkky hotel nestled in Houston, TX... OMG, this hotel is a hidden gem! The penthouse suites are awesome. Each has it's own theme (e.g. Oriental, Savory, etc.). I love it! Parking is reasonable in that it is less than most downtown hotels. The penthouse suite is totally awesome. It has all the amenities you would need in this like a mini apartment. The restroom is beautiful and there's a clawfoot tub in the master bedroom out side of the restroom. The bed is a nice size as well. The living area is nice and that it has a couch into arm sofas facing the television. The television is enclosed in built-ins and has extra storage space for luggage and has drawers as well. The dining area has a large dining table which can seat about 6 people. The kitchen area is more like a kitchenette with the small refrigerator and a microwave and a sink. Very much appropriate for Penthouse living. The staff was nice and accommodating. All of the penthouse Suites that I saw able to enter including the one that I stayed in was extremely nice and all of them had different themes. Ice is served beer room service only on the penthouse suite. Altogether, I will be back as Hotel ICON is amazing! This hotel is a nice surprise. I didn't realize was tucked away in Downtown Houston!

Hotel ambiance is great! Oscar and the rest of the crew at the Line & Lariat Bar in the hotel lobby are extremely friendly and make a great margarita. Lots of great food and drink places within walking distance

The staff was great! Unfortunately, the room was very dirty. There were marks along the toilet seat and it was not clean. The bed spread was stained with what looked like blood. The shower curtain was also stained. The bathroom sink was clogged and drained very slowly. All in all, the hotel has potential but it is not very well maintained at all.

The bartender Oscar was awesome ! He made a delicious drink called Love and Peach martini and it was amazing! Love the hotel room as well. The hotel has a very antique feel. The view from our room was amazing.

Had a fun GNO celebrating a friends birthday over the weekend. The hotel is very pretty, the staff is awesome, the food in the restaurant is really good (dinner and breakfast) and definitely don't skip out on the bar! Try their green tea shot, it's really good. Will definitely be back!

We went here for my friends birthday celebration! The food was amazing and delicious .The staff was phenomenal and was so helpful. It is a beautiful hotel and the rooms were very nice, clean with comfortable beds. I would highly recommend and would come back

I would just like to say that the whole lobby staff was very accommodating, very knowledgeable and very friendly. I would definitely stay here again they are there for everything you need I would like to give a special thanks to Daisy, Jennifer, and Jasmine. They made the lounge and food service outstanding. Definitely will be staying here again.

I haven't stayed at Hotel Icon, Autograph Collection but I did attend a corporate retreat here. Hotel Icon is located in the heart of downtown, within walking distance of many great restaurants and bars. Since space is at a premium downtown, parking is valet only. And it's not cheap. Luckily, mine was comped. As you walk in, it becomes clear quickly that Hotel Icon has a lot of character. It has an old-school vibe and sophisticated vibe. They have a bar in the lobby with open seating. I spent most of my time on the second floor in one of the conference rooms. The bathrooms are clean and fancy. We had a buffet lunch and the service was great. Based on my experience here on business, I'd definitely check it out down the road if I'm looking for a staycation.

Had a wonderful stay! Everything from the ease of the vallet/welcoming to the food and drinks at dinner were outstanding! The rooms were very comfortable, clean and spacious. The staff were all very helpful and attentive to our needs. I will most definately reccomend this hotel to friends and family. We will be back again! p.s. love the history behind the building!

Oscar the bartender was amazing!!! He puts Soo much love into making his juices from scratch! Come see him if you're in houston!!

My fiancé and I had been looking for hotels for our upcoming wedding and reached out to their sales team regarding pricing and availability. We specifically were looking for a hotel block, areas to get ready and an event space for after wedding drinks. After a few attempts at getting a response we were sent a contract and asked if we wanted to come view the property. We visited on a Thursday and had to make arrangements to leave work early. We were shown the property by somebody who was filling in from a staffing agency and although she was nice, she was not a salesman nor was she prepared for the walkthrough (no offer to see our guests rooms, no info on additional areas to use for getting ready, felt rushed, no interest in gaining details of our event to offer suggestions/up charges, etc.). We then contacted the sales team the following day regarding an updated contract for additional rooms, additional info not provided by the temp worker, etc. We were told a revised contract would be sent over shortly. No contract was sent so my fiancée followed up the next Monday only to be told that the penthouse suite, which is what was initially offered to us, shown to us and included on the original contract with a date, had been booked for several months and that no contract would be sent. As an event/sales coordinator you would think that the first thing you would do before responding to our request would be to check the calendar. Nope. When my fiancée called to complain the sales woman told him that a lot of people ask about the penthouse but don't follow through so it seemed like she wasn't even all that concerned that she completely wasted our time. Nothing more than an "I'm sorry you feel that way." essentially. Also, why send out a contract when the room is already booked and has been for several months? Did you forget about somebody else's entire event? The room requires a $2,000 food/beverage minimum so it isn't just a room to sleep in. It is intended for small events. If we had signed the contract would they have realized they double booked the penthouse in time for us to find another venue? Completely unprofessional and embarrassing for a "4 star" hotel. Additionally, the building is historic and does have a smell. I noticed it mostly in the lobby. If that bothers you I would not recommend staying here as you will most definitely be disappointed.

I stayed here recently during a trip to Houston. I had the Salmon, Brussels Sprouts, and Bread Pudding for dessert for dinner via Room Service. The food was pretty good but was served lukewarm. I liked the Brussels Sprouts but do prefer somewhat of a char to mine. The Bread Pudding was pretty good as well. The food, at best, is slightly mediocre but its good if you're really hungry and don't feel like going out of traveling like I was that evening.

I was impressed with how accommodating this hotel was. I booked this hotel with my Marriott points, but our plans changed and we ended up needing two queen beds instead of a king room. Well, technically my points didn't cover a two queen room, but they didn't make a fuss. They could've been sticklers about it but they weren't. They just upgraded me when we checked in when I asked if they would be willing to switch us. Valet parking was a breeze. I appreciated that. It is also full in and out services, but self-park is not available. I think the valet parking is just under $40 per day. Behind the check in desk is the old vault. Very cool. Also, the bar is in the center of the lobby and it is very inviting. During this time, it is only open 5-11pm. Now as for the rooms, the bathrooms are out of this world. Our room had a huge tub, extra hot water and a separate shower. As for the beds, that is where my only qualm lies. They were so loud! Every time I would change positions in bed, it would make noises so loud that it would wake me up with the squeaking. We also ordered room service for breakfast. Again, during this time they are only offering breakfast for room service. Everything was really good albeit a bit pricey. But room service always is. I would come back here again and stay gladly.

My wife and i stayed at the Icon for easy access to downtown houston. The hotel is quite nice and unique with friendly staff who are quite helpful. Where the hotel is lacking is... that's about it. The bar is quite lacking. They only had 2 wines to choose from.... The red we got for 16$ - yes, 16$ is cheeped by the bottle at the dollar store.... And it tasted like it was from a dollar store as well. If you're going just for a stay - then ok. Anything beyond that, not recommended.