Hotel Indigo Austin Downtown - University by IHG

-10/10 | A Full-Blown Assault on Sleep, Sanity, and Basic Hospitality Hotel Indigo Austin is the kind of place that should legally come with a warning label. What they conveniently fail to mention is that the hotel is located directly in front of a blaring music venue that essentially turns your room into a vibrating speaker box. When we arrived, a full concert was underway and didn’t end until 11:30 PM. Just when we thought we could recover, the next day featured a sound check that dragged on for over two hours—as if their mission was to ensure we never forgot we’d made a terrible booking decision. From there, the stay continued to spiral: • Staff: Utterly uninterested. They operate with the enthusiasm of people who have emotionally resigned from their jobs long ago. • Housekeeping: Simply didn’t show up. No fresh towels, no trash pickup, nothing. Apparently, making beds is optional here. • Food: Stale enough to suggest it may have been prepared during a previous administration. • Air Conditioning: Sounds like an ancient washing machine in its death throes. • Mini Fridge: Emits a relentless humming sound capable of driving a sane person to madness. • Surrounding Area: The hotel is surrounded by a significant homeless presence, making venturing outside uncomfortable and, at times, unsafe. The entire experience can best be described as staying inside a migraine-inducing noise chamber while being slowly tortured by indifferent service, malfunctioning appliances, and the unmistakable taste of regret. Rating: -10 out of 10. If purgatory had a booking link, this hotel would be on it. I would rather sleep in my car during a thunderstorm than spend another night here.

Amazing. Kristine was our bartender, waitress. Not only for us but at least 15 other people. She didn't miss a beat! Friendly, happy and made us feel like we were her best friends! Then Chef Edward came out! He shared a couple of his cooking tips on his Brussel sprouts (to die for). Such nice people. These two made our otherwise challenging day getting here end on a really high note! Absolutely the best! Thank you!

This hotel was a great find! Super convenient location! close to the moody center and surrounded by food and bars. Special shoutout to the one and only, Karl Franco who worked the front desk the night and morning we were there. Went above an d beyond for us. Maurice at Valet was super helpful both at check in and check out. Would definitely stay here again!

We stayed here last week and it was great. The staff was so nice! We ended up having an issue with our room and they switched us to a different room and gave us free breakfast. The pool was nice, the whole thing is only 3/4 ft deep, but refreshing. It is in good location and everything we wanted to see was very walkable. I would stay here again.

I liked this hotel; pretty good location, nice employees, and parking valets. Austin is generally really cool, great energy and vibe, this property fit that well. No complimentary coffee in the lobby is pet-peeve for me, so can’t give them 5 stars.

Was in town for a concert at Moody Center and then 6th Street following night. Perfect location to be close to both! Everyone was very nice and helped with all questions. Booked a king suite city view and it was perfect 👌

The only thing worse than the condition of this hotel is the customer service. I've been dealing with Jackie, the manager, for over two months with no resolution, and now IHG customer service has gone radio silent for two weeks. Don’t waste your money or time here. There are plenty of better hotels in the area — cleaner, safer, and with staff who actually care.

Stayed here for one night to see a show at Stubb's, and the location is ideal to pop over for a concert. However, the rooms are pretty gross. The bathroom of our room oozed water out of the vinyl when you stepped on it. This was obviously a problem, so I asked management to move me to another room. They did, but the second room had the exact same problem. Also, the valet was consistently MIA. It took about 10-15 minutes of waiting for him to show up to park the car. I understand the lot might be far away, but it was inconvenient if you needed your car in a pinch. I'd recommend staying somewhere else in the vicinity - the value does not match the price point to stay here.