Hotel Indigo Austin Downtown - University, an IHG Hotel

Overall I have mixed feelings about my stay but I'm willing to give it another go if I'm ever staying in downtown Austin. The valet staff are awesome but unfortunately I found the next morning the lights in my bathroom and entryway had been turned off. I called downstairs to the front desk and was informed I could go outside and turn them back on because housekeeping had accidentally not turn them back on. For whatever reason customer service needs to step up to the plate and ensure your bathrooms have lights on for the duration of your stay. I asked front desk staff to please send someone upstairs to get my lights turned back on but after 2 hours I gave up call downstairs and they did make good on giving me half off the cost of my stay. If you like The Nightlife and you're going to stay up till 2:00 a.m. or 3:00 a.m. this is probably as good a place as any to stay However if you're trying to get to bed just be aware the base coming through the walls from outside will keep you awake until about early morning. Otherwise the room is comfortable the air conditioning fine, and the bed comfortable. But I'm a person that really likes to have morning lights where I don't have to use my cell phone flashlight to find the bathroom or anything in it. That makes for a major inconvenience and why housekeeping would turn off electrical power to my room while I'm in my room is your guess as well as mine! And why should guests be sent on a search to try to find a panel to turn on their lights? In the end I just have to laugh at the experience however despite all this I would still possibly recommend staying here just make sure management is aware not to turn off your lights lol!

This hotel lives large as a boutique space and excellent spot to call home while seeing all that Austin has to offer. The staff are wonderful, upbeat and helpful in helping you get the most from your Austin experience. Bree was our server at breakfast and was a bubbly source of joy and information. The food was excellent and was a brilliant way to start each day. If we had stayed somewhere else, I would have still recommended the restaurant for breakfast. This spot is only a short drive to the LBJ presidential library and we also did a day trip to San Antonio for the Alamo and river walk. We were here in unusually frigid weather, so while we heard the walkability of the city is very high, it's also a very large sprawling city, so I would recommend having a car if you want to explore more.

Spend one night here for our wedding anniversary. Great location in downtown Austin near popular spots like 6th Street, Congress etc. We were recognized as Platinum Elite members right away and they upgraded us to a wonderful 1 bedroom suite which had as much space as a little apartment! We were also given 2 free drink vouchers and a gift bag with water and some goodies. Not too many hotels offer all 3 benefits at the same time. The view was great from the 10th floor and quiet. It was a cold night that day with snow predicted next day but the room was warm and cozy. Too bad we didn't get to stay another night to see the rare snowfall in Austin! The amazing staff, from the front desk to the valet was easy going and great to deal with. We didn't eat any food from the hotel but I highly recommend the Dead Rabbit Irish Bar and Restaurant on 6th Street which had great Irish drinks and food. Car parking (valet or not) is steep at $45 which is the only downside at this hotel. Overall, a great place to stay if you are visiting Austin or a local looking for a great weekend getaway with your significant other.

I was in town for a simply overnight stay for a local conference and this hotel was the perfect location. From the valet to the bar staff, service was excellent! At each touchpoint, I was made to feel welcomed. The decor was cozy and inviting with the bed being extremely comfortable. I highly recommend giving them a try on your next stay in Austin! Lisa

Every single staff member we came in contact with was welcoming and helpful. They were able to get us a table at their NYE dinner downstairs and were quick to offer solutions when our shower broke the same night. I appreciate how quickly they fixed it and the free breakfast we were given for our troubles. The live music downstairs was great and the amenities were wonderful. I will definitely look forward to staying here again!

This hotel offers a great „value for money“. All the staff (and I really mean: all!) were super nice! Karl gave us a warm welcome, Jonathan gave us his own sheet with recommendations - and even the security always opened the door for us and greeted us with a smile - nice!! The rooms are absolutely okay! Especially the beds are quite firm, that means: New mattresses! The neighborhood of the hotel is not the nicest one - lots of homeless around. But that didn’t bother us. The location is perfect to explore Austin by foot in all directions. This hotel is definitely one to recommend!

This hotel was fantastic! The rooms were clean and comfortable and the room and hotel decor was fun and very fitting to the area! The staff was above and beyond wonderful. Super friendly and welcoming and the catering staff for the workshop on the mezzanine was TREMENDOUS, very hardworking and responsive and worked good together as a team to make sure the food and drinks were available for breakfast and lunch, also clean up was quick and the food was AMAZING! Would definitely use the location again and would LOVE to stay here again!

The hotel is in a great location, walking distance to tons of bars, restaurants and attractions. Staff recommendations were on point. Staff very friendly. 2 cons to our stay 1) ran out of coffee pods for the room after our first night. Directed us to the restaurant where were we charged $11 for 2 cups of coffee. After complaining at check-out, the charges were removed. 2)our room directly across from the elevator, so constant digging was annoying. Lastly, it is in the red river district, so there will be noise in the evenings from local establishments.