Renat Iakubov
Google
Serious Disappointment – Room Issues, Noise, Smoking, and Poor Access
I stayed at Hotel Indigo Belgrade, located in the historic center of the city. While the location is attractive, my stay was extremely disappointing and far below the standards I expect from an IHG property.
Room with No View
Despite booking two months in advance and requesting a room with a view, I was given a room that faced a tiny inner courtyard, with walls just a few meters away. The staff showed no interest in resolving the issue or offering an alternative.
Noise from Restaurant and Night Disco
On one of the nights, a loud party or disco was held in the hotel’s restaurant, which is located on the opposite side of the small courtyard, directly across from my window. The music was extremely loud, echoing between the walls of the courtyard and making it impossible to stay in the room. I had to leave the hotel in the middle of the night to get away from the noise. The party went on past midnight, and I received NO compensation or proper apology — just a casual “sorry” from the staff.
Smoking Indoors in Dining Area
Shockingly, smoking is allowed inside the restaurant, which is open to the reception area without any doors or separation. This is also where breakfast is served. As a result, the entire lobby and dining area are filled with the smell of cigarette smoke, which is both unpleasant and completely inappropriate for a modern hotel.
Broken Elevator and Inconvenient Access
There is no traditional lobby or grand entrance. To reach your room or the reception, you must take an elevator from street level. During my stay, the elevator was broken, so I had to access my room through service corridors and the smoke-filled restaurant every time. It felt more like sneaking through the back of a nightclub than staying in a four-star hotel.
In the end, this establishment felt much more like a youth hostel than a proper four-star hotel under the IHG brand. I expected a significantly higher standard of comfort and professionalism, and I was deeply disappointed. I cannot recommend this hotel.