Hotel Indigo Hakone Gora by IHG

This was our first hotel where we were still adjusting to the time difference. Parked the car and was welcomed with two staff to take the bags. Receptionist was excellent, who then guided us to the lift, leaving us with a deep bow. What an excellent start. The room overlooked the river, was spacious and the bed was comfortable. Breakfast had plenty of choice and the staff were good. Dined here twice. Waitress was excellent on first meal, always busy. Second one was a bit dippy, though I get there may have been language issues. Location is below Gora station with a steep staircase to it. That is demanding but the hotel does offer transit. Spa was lovely, so so hot. Overall a good hotel away from the madness of Hakone central but easy access to the famous loop.

This was an excellent hotel in Hakone. We very much enjoyed our stay. |The rooms are very comfortable, the grill restaurant good, excellent spread for breakfast and very convenient in Gora to see the Hakone region. There is a general onsen and also some rooms have private onsens. The hotel provides shuttles at request to Gora station and also has set pick up times to meet trains at Odawara. |What came across was the excellent and very friendly service. Everybody spoke English well and there was a real attention to detail. |In particular I would like to mention Hikaru who is the Maitre d’ in the restaurant and was very attentive to all the guests and ensured the food arrived at table piping hot. Also Thapa who organises all the shuttles and transfers - he again was very helpful and responsive. |This is a well run hotel with a motivated young team and it shows. Well done!

Service here is phenomenal! They offer shuttle service from and to Odawara Station when checking in and checking out from the hotel. Staff is very kind and offer great hospitality. The rooms are clean and spacious, bigger than your average hotel in Japan typically. We had a room on the riverside which offered nice ambience while enjoying the onsen. It is also a decent location to Lake Ashinoko.

This hotel is very nice. Yes, the views are not quite what the pictures suggest but the interior of the hotel is beautiful, modern, stylish and clean. |We received an upgrade to a Suite as an IHG Diamond member and it was huge with an amazing bathroom and in room onsen bath. I’m sure all other rooms are well presented too.||Large breakfast choice and a good bar in the evening. ||Not the closest to places for dinner unless you walk up the very steep shortcut path to Gora village itself which we didn’t fancy in the heat so we found a great local pizza place at the end of the road. Suspect a taxi wouldn’t bother with the short trip up to Gora .||The pool/spa was well kept and an added bonus after five days of walking around tokyo. ||Only thing that could be improved slightly was the staff and service felt overbearing and stiff at times and impersonal as they all walk around with earplugs in and that seems to play quite a big part of their arrangements. It could be a bit more relaxed I think.

Good hotel, decent location (a bit of a schlep from the train station so be sure to take the shuttle or a car). Google Maps will tell you that you can walk to the hotel from Gora station. You cannot. The onsen on our balcony was cozy and private, and the group co-ed onsen downstairs was about on par with a 3-star indoor hotel pool in the states. Rooms were on the smaller side, and the river view is currently overlooking a construction site with the sounds of jackhammers from early morning well into the evening. Otherwise a great stay. Construction in 2025 will surely be over within a year or so.

This is a very stylish hotel in a popular area. Excellent shuttle service to the cable car (funicular for Europeans). Good onsen area but not that big. Only issue is that it is a bit isolated although we did find offsite eating 10 minutes away day two. Breakfast is good with plenty of options. Dinner is relatively expensive in our view although what we had was very good.

This place is so underrated. My family of 5 stayed here in between Tokyo and Kyoto and this was the perfect “green” getaway. Our rooms were spacious, modern, and had everything we could need. We especially enjoyed the private bath after putting our toddler to bed. The food was also exceptional and well-priced for the location. The family onset was also a highlight. Lastly, as a diamond elite member, I appreciate the upgrade and the VIP treatment. Can’t wait to go back!

This was the most disappointing stay in our 21 days in Japan, yet the most anticipated which was a double hit in disappointment. The atmosphere is dark, sullen and unfriendly. We came from the Indigo Inuyama (which was AMAZING) to this depressing hotel. The staff were not friendly or cheery, the greetings were lackluster like they hated their jobs. At the Inuyama everyone always greeted you Ohayou Gozaimusu and a glowing smile!! Not here. The staff barely acknowledged us. The brek buffet was not very good and the food was served in crock pots where you had to find a place to put the lids as opposed to hinged serving pots. The rooms were ok with nice beds, but the bathroom in the suite with the Onsen was a joke. The clay tub was so small and not what I expected, and the shower combination in the bathroom was poorly thought out with the shower head. The location is not easily accessible unless you want to walk down the "stairs" of 💀. And the main areas were so hot!! They run the heat so you are always in 23-24° temps. Gross. I do not recommend especially for the price. Ridiculous. I'm so angry we stayed here and wasted 2 days.

Of the four hotels we stayed at during our Japan trip, Hotel Indigo in Hakone was by far my favorite. Service is fantastic and the staff works hard to make you comfortable from the moment you check in. Hakone is known for its hot springs, and this hotel has both shared as well as private onsens. Each room has a private onsen and there's a 150 yen (around $1) onsen fee per person per night. You bet we used ours every night. Our room was large and blended traditional and modern elements. It had all the expected amenities, and I loved the shoji (sliding latticed doors) that could be closed to separate the dwelling area from the sink and shower area. Past the bathroom area was the door leading out to the balcony where our onsen was. Everything from the bed to the shower to the onsen water was very comfortable. The breakfast buffet was a splurge, but we enjoyed the variety and quality of the food. The items were more upscale than what you'd find at a typical hotel. If you're looking for a variety of traditional Japanese dishes and light bites, this is your place. Downstairs is also an average fitness center and a co-ed onsen (bathing suits required there). The hotel provides a complimentary shuttle to and from Odawara Station, which is the closest JR station. There's also a free shuttle to and from Gora Station, where you can take a cable car up to Ōwakudani (volcanic valley with active sulphur vents) and down to the picturesque Lake Ashinoko. There's so much to see and explore in this area. Whatever you're here for, Hotel Indigo has you covered. Though it used up all of our hotel points, I'm glad we decided to book a 3-day stay here!

From the moment we arrived until the moment we departed, we were treated warmly and thoroughly welcomed. The staff are very friendly and kind, and very helpful. The hotel itself is beautiful. I loved the traditional decor. The room and the view were both gorgeous and relaxing. Private onsen was a godsend after exploring all day. I would 100% stay here again.

Amazing hotel with great service. We stayed here two nights and everything we needed was at the hotel. The front desk was super friendly and helpful. The restaurant on premises is amazing! We went there for dinner both nights and had breakfast there as well. Food was delicious! The best Wagyu steaks ever-melting in your mouth! The rooms were nice and clean, everything you might need was there. We loved the private onsen on the balcony and the hotel spa area. The hotel is a little secluded from everything else in the area but they do provide shuttle. We only left once to go to a water park but otherwise our stay was amazing. Highly recommend it!

Excellent service across the board, at check in, in the bar, at the restaurant and even from the shuttle driver. Undeniably a great lodging choice in Hakone and I very much recommend!

Amazing experience, good food, exceptional service, they are very polite and efficient, highly recommend this place

The Hotel Indigo is a lovely mixture of both western and japanese styles in a beautiful private and public onsen-type of hotel. The staff is lovely and very helpful. They have a shuttle service that is complimentary but only runs from certain hours (morning to early evening) so make sure you do you things during those times. If you don't they'll try their best to book a taxi for you but there are no guarantees. It is a pretty difficult hike to get back to the train station. Breakfast was very delicious as well - buffet style - but not included. They cook fresh vegetables over their woodfire grill and then have a variety of well-done western and japanese dishes. The public onsen is clothing on and they will rent you a swimsuit for 500Yen.

After the chaos and busyness of Tokyo Disney, Hotel Indigo is the perfect place to rest and reset. The hotel isn't in the heart of Hakone and isn't traditional Japan, but I selected this hotel because there is a free shuttle to take you from the train station to the hotel, it's more western and spacious, and it's walking distance to the train/bus stop. I would definitely return and recommend Hotel Indigo. - We arrived before check in time but it was no problem at all. The lounge was packed with snacks and refreshments, we got checked in, and they gave us a tour of the hotel. We even had our luggage shipped from a previous hotel and it was already waiting for us in the room. - There were really nice amenities at front desk, including facial products and local wood blocks that make the in room onsen more fragrant. - The hotel has a gym, an outdoor foot bath, and a co-ed onsen. I wasn't expecting a co-ed onsen area so we were able to rent bathing suits even for kids. The co-ed onsen has a big LED screen so it wasn't as naturesque as normal onsens but it's ok to me. The outdoor foot bath was nice and you can order drinks from the bar but it wasn't too kid friendly because at one point my little one was almost sitting in the water (face palm). - When we weren't out exploring or eating, we spent the entire time in the room onsen. It was so peaceful with the river sounds and slight breeze. Try to get a room on the river side because the mountain side is completely enclosed. - The rooms are so spacious. We were able to have friends hang out in the room for drinks. - Get the breakfast buffet! There's a mix of western and traditional Japanese breakfast foods, and they offer different varieties every day so you're not eating the foods. They even have local citruses to offer!

A luxe hotel that offers complimentary shuttle service to/from Gora station, making it easy for us to get to the hotel. There were quite a bit of traffic on the way there, so it took a little over an hour to reach the hotel. It was much faster on the return trip (around 30-40 minutes). We got a room with a private onsen. It was nice, but not much of a view. Also, the set-up where the primary vanity/shower is located can be a bit treacherous. It has a step up leading to the area, and it blends in with the floor so we can quite a few missteps! I imagine it can be somewhat dangerous to someone with poor balance. There is a small gym with limited equipment, but it felt rather spaced out. There's also a public onsen for both genders (so bathing suits required) as well as a foot onsen. I didn't vist the public onset as we had our own, but did check on the foot onsen. It was rather basic and I left quickly as people were smoking cigars in the area. The hotel also offers complimentary car service to places in Gora but only between the hours of 10AM to 6PM. We utilized it once during our stay. It's convenient, but again, only during the hours mentioned above. While the hotel was nice, there wasn't much to do in the surrounding area. There are a few shops nearby but they do close relatively early (around 4PM typically).

We stayed here for one night with a two year old son. The hotel provides complimentary pick up anywhere in Gora so we requested the service upon arrival at Gora station. The van came quickly and the driver was extremely nice. Upon arrival to the hotel, we were greeted by another staff who walked us to the check in area and gave us some tea. The hotel is beautiful.. the entry, dining area, thermal spa area, and the rooms. We ordered room service on the first night and dinner was delicious. The hospitality provided were excellent. The hotel located on a hill and is quite a distant to walk from Gora station but the fact that shuttle service is provided for pick up and drop off anytime until 6pm made it so convenient. I would highly recommend staying here and we will definitely be if we return to Hakone in the future.

Excellent and extremely quiet and relaxing. Front desk service was excellent. Very convenient to transportation and shopping.

This hotel was extremely accommodating and very attuned to providing great customer service. Every time we moved within the hotel it decided to venture out, someone was there to assist. This is a hidden gem in the mountain and I highly recommend staying here for a great family friendly get away.