Hotel Indigo Hakone Gora by IHG

Wonderful stay! The hotel was beautiful and very comfortable. The room was spacious and clean. The staff were incredibly kind, professional, and always ready to help with a smile. The onsen was a fantastic experience—clean, relaxing, and with a lovely view. The shuttle bus to the station was very convenient and made getting around so much easier. I highly recommend this hotel and would definitely stay here again!

Myself and my husband stayed a couple of nights during our Japan honeymoon. We had a fantastic time! We appreciated our room upgrade from the hotel and helping to make our stay extra special, thank you. The service from start to finish was excellent from the staff settling us in to the staff in the restaurant. Staff speak English so this was helpful. Breakfast was great with a nice selection including western food options. The dinner we had was also delicious and the pork and salmon mains we both enjoyed were great. We loved our room and thought the private onsen bath was perfect after a long days walk. Our room was spacious and well decorated. The view of the river was nice to wake up to. The hotel provides a station pick up on arrival and departure which was helpful too. Thank you to all the staff, From Nicole & Will

This is by far the best hotel I’ve stayed at in Japan — a true 5-star experience in every sense. Our room was luxurious, with a stunning view of the river and a private onsen bath on the balcony — an unforgettable touch of relaxation and elegance. The hotel’s spa and pools added even more comfort to the stay, making it a perfect retreat. Check-in was smooth and efficient. The staff were exceptionally polite and welcoming. Upon arrival, we were offered a variety of drinks, including water, tea, coffee, wine, and more — a small gesture that made a big impression. The room amenities were also outstanding. The bath products, including lotions and creams, had a delightful fragrance and felt high quality. I was genuinely impressed by every aspect of this hotel and would happily return. An exceptional place that truly deserves its 5-star rating.

I’m very glad that we didn’t listen to the negative reviews. This is a gorgeous, modern, and exceptionally clean hotel. The rooms and public areas are well-designed, spacious, and show no signs of wear. My family appreciated the private onsen on our balconies, which had properly hot water and the sounds of the rushing river as a backdrop. We also appreciated the very clean and beautiful co-ed public onsen esp since we are a gay couple and have a son, which meant all of us could be together. Finally, the food was much better than you would expect from reading the menu. Breakfast esp had very high quality choices, esp if you don’t confine yourself to eating western breakfast.

I love this hotel! From the moment we were ushered in from the shuttle coming via Odawara stn, the hotel felt very welcoming. Reception was a large open table that is not your typical hotel reception that feel too formal. we were first brought to the lower bar seating area where it’s comfy sofa seating. Check in took awhile as many guests were received from the hotel shuttle bus (25-30 seater). Staff always check in with us on the progress while we waited. Room came with private onsen though I hope it could have been the natural spring water instead of tap. Love the huge room size thats great for little kids to run around, met my standard of cleanliness as well. Breakfast adequate but not a huge spread which I find pricey at 3900 yen. Some bread, fried jap style fish, somen, cold appetisers, veg dips, fruits, around 6-8 hot dishes including omelette and poached eggs. Yet a lot of drink choices fr milk, soy, juices, teas, etc. we had the set dinner 18000 yen and 15000 yen as both of us had diff menus. Was a 3-4 course dinner, nothing out of this world and we didnt want the hassle of walking out to find food. This was one hotel we found many singaporeans (we are one too) as breakfast and dinnertime in resto is when westarted noticing the accents. Nearby is a 7-11 nearby around 300m by foot if you feel peckish in middle of the night. Very pleasant stay, like that they provide mpv service to and fro gora station that would be most main boarding point to other attractions, mind that it runs till 6pm so any later you can take the Hakone Tozan bus which brings you to the pizza resto just a short 50m walk from hotel main road.

Beautiful hotel that mixes old world style with new right on the river. The private onsen in each room was a nice touch. Staff was all very gracious and spoke English, providing help to all with a courteous demeanor. Breakfast was excellent with soft turned omelettes and a wide variety. I got sure would come back to stay here longer!

Very nice hotel. The private onsen in our room was amazing. The river view was also great from our balcony. Large room and comfortable bed. Service was friendly and helpful. There's a few nice places to eat nearby :) I'd definitely stay here again

We came here for our honeymoon and it was the best choice. Almost everyone spoke English, making checking in, calling for a transfer and shipping our luggage easy! The room and view was amazing, we ended up spending a lot of time in the room. When we went out we had walked by the river multiple times as it was beautiful. You can walk to the Open Air Museum from here, although a long walk it was safe and beautiful to take your time by the forests.

From the moment we arrived until the moment we departed, we were treated warmly and thoroughly welcomed. The staff are very friendly and kind, and very helpful. The hotel itself is beautiful. I loved the traditional decor. The room and the view were both gorgeous and relaxing. Private onsen was a godsend after exploring all day. I would 100% stay here again.

Amazing experience, good food, exceptional service, they are very polite and efficient, highly recommend this place

Of the four hotels we stayed at during our Japan trip, Hotel Indigo in Hakone was by far my favorite. Service is fantastic and the staff works hard to make you comfortable from the moment you check in. Hakone is known for its hot springs, and this hotel has both shared as well as private onsens. Each room has a private onsen and there's a 150 yen (around $1) onsen fee per person per night. You bet we used ours every night. Our room was large and blended traditional and modern elements. It had all the expected amenities, and I loved the shoji (sliding latticed doors) that could be closed to separate the dwelling area from the sink and shower area. Past the bathroom area was the door leading out to the balcony where our onsen was. Everything from the bed to the shower to the onsen water was very comfortable. The breakfast buffet was a splurge, but we enjoyed the variety and quality of the food. The items were more upscale than what you'd find at a typical hotel. If you're looking for a variety of traditional Japanese dishes and light bites, this is your place. Downstairs is also an average fitness center and a co-ed onsen (bathing suits required there). The hotel provides a complimentary shuttle to and from Odawara Station, which is the closest JR station. There's also a free shuttle to and from Gora Station, where you can take a cable car up to Ōwakudani (volcanic valley with active sulphur vents) and down to the picturesque Lake Ashinoko. There's so much to see and explore in this area. Whatever you're here for, Hotel Indigo has you covered. Though it used up all of our hotel points, I'm glad we decided to book a 3-day stay here!

Amazing hotel with great service. We stayed here two nights and everything we needed was at the hotel. The front desk was super friendly and helpful. The restaurant on premises is amazing! We went there for dinner both nights and had breakfast there as well. Food was delicious! The best Wagyu steaks ever-melting in your mouth! The rooms were nice and clean, everything you might need was there. We loved the private onsen on the balcony and the hotel spa area. The hotel is a little secluded from everything else in the area but they do provide shuttle. We only left once to go to a water park but otherwise our stay was amazing. Highly recommend it!

Excellent service across the board, at check in, in the bar, at the restaurant and even from the shuttle driver. Undeniably a great lodging choice in Hakone and I very much recommend!

The Hotel Indigo is a lovely mixture of both western and japanese styles in a beautiful private and public onsen-type of hotel. The staff is lovely and very helpful. They have a shuttle service that is complimentary but only runs from certain hours (morning to early evening) so make sure you do you things during those times. If you don't they'll try their best to book a taxi for you but there are no guarantees. It is a pretty difficult hike to get back to the train station. Breakfast was very delicious as well - buffet style - but not included. They cook fresh vegetables over their woodfire grill and then have a variety of well-done western and japanese dishes. The public onsen is clothing on and they will rent you a swimsuit for 500Yen.

After the chaos and busyness of Tokyo Disney, Hotel Indigo is the perfect place to rest and reset. The hotel isn't in the heart of Hakone and isn't traditional Japan, but I selected this hotel because there is a free shuttle to take you from the train station to the hotel, it's more western and spacious, and it's walking distance to the train/bus stop. I would definitely return and recommend Hotel Indigo. - We arrived before check in time but it was no problem at all. The lounge was packed with snacks and refreshments, we got checked in, and they gave us a tour of the hotel. We even had our luggage shipped from a previous hotel and it was already waiting for us in the room. - There were really nice amenities at front desk, including facial products and local wood blocks that make the in room onsen more fragrant. - The hotel has a gym, an outdoor foot bath, and a co-ed onsen. I wasn't expecting a co-ed onsen area so we were able to rent bathing suits even for kids. The co-ed onsen has a big LED screen so it wasn't as naturesque as normal onsens but it's ok to me. The outdoor foot bath was nice and you can order drinks from the bar but it wasn't too kid friendly because at one point my little one was almost sitting in the water (face palm). - When we weren't out exploring or eating, we spent the entire time in the room onsen. It was so peaceful with the river sounds and slight breeze. Try to get a room on the river side because the mountain side is completely enclosed. - The rooms are so spacious. We were able to have friends hang out in the room for drinks. - Get the breakfast buffet! There's a mix of western and traditional Japanese breakfast foods, and they offer different varieties every day so you're not eating the foods. They even have local citruses to offer!

A luxe hotel that offers complimentary shuttle service to/from Gora station, making it easy for us to get to the hotel. There were quite a bit of traffic on the way there, so it took a little over an hour to reach the hotel. It was much faster on the return trip (around 30-40 minutes). We got a room with a private onsen. It was nice, but not much of a view. Also, the set-up where the primary vanity/shower is located can be a bit treacherous. It has a step up leading to the area, and it blends in with the floor so we can quite a few missteps! I imagine it can be somewhat dangerous to someone with poor balance. There is a small gym with limited equipment, but it felt rather spaced out. There's also a public onsen for both genders (so bathing suits required) as well as a foot onsen. I didn't vist the public onset as we had our own, but did check on the foot onsen. It was rather basic and I left quickly as people were smoking cigars in the area. The hotel also offers complimentary car service to places in Gora but only between the hours of 10AM to 6PM. We utilized it once during our stay. It's convenient, but again, only during the hours mentioned above. While the hotel was nice, there wasn't much to do in the surrounding area. There are a few shops nearby but they do close relatively early (around 4PM typically).

We stayed here for one night with a two year old son. The hotel provides complimentary pick up anywhere in Gora so we requested the service upon arrival at Gora station. The van came quickly and the driver was extremely nice. Upon arrival to the hotel, we were greeted by another staff who walked us to the check in area and gave us some tea. The hotel is beautiful.. the entry, dining area, thermal spa area, and the rooms. We ordered room service on the first night and dinner was delicious. The hospitality provided were excellent. The hotel located on a hill and is quite a distant to walk from Gora station but the fact that shuttle service is provided for pick up and drop off anytime until 6pm made it so convenient. I would highly recommend staying here and we will definitely be if we return to Hakone in the future.

Excellent and extremely quiet and relaxing. Front desk service was excellent. Very convenient to transportation and shopping.

This hotel was extremely accommodating and very attuned to providing great customer service. Every time we moved within the hotel it decided to venture out, someone was there to assist. This is a hidden gem in the mountain and I highly recommend staying here for a great family friendly get away.