Hotel Indigo Old Town Alexandria, an IHG Hotel

We love Alexandria and we checked into the hotel in late afternoon. The lady at the front desk was very helpful and gave us a room upgrade to a corner room with a great view of the river. Though I do not believe the hotel to be crowded, this was a very nice surprise. The room was clean and comfortable and offered a great restful sleep after a long day of touring the city. We had drinks and appetizers at the bar and the bartender, a vivacious young lady from Mississippi was friendly and fun. A very nice stay overall.

The good... Convenient location and awesome view. The bad... - A couple members of the staff are not exactly professionally amiable. - The cost to park in the garage under the hotel is $42/day. This is also public parking, and the hotel does nothing to keep track of the spaces being used by those staying at the hotel. As a result, I had to park my car in valet spots three times during my 4-night stay. As a result, I paid a tip each time to the valet (the right thing to do). - You are charged an amenity fee of $25/day and the only benefit for me was a $15 credit at the hotel store. The worst part of the stay was that the bathroom faucet had a trickle for a flow. I contacted the front desk twice during my stay (once via text and once via phone) and was told each time they would look at it. I never heard back and the problem was not resolved. It was shame since I really liked the location, and room (other than the faucet issue), but I will not be staying there again since there are so many other options.

Wonderful location, comfy beds but the best service!! Carlos was absolutely incredible!! Truly. We had issues with a couple of things and he was more than eager to help and also at the room before we even hung up the phone. Incredible!!! I can't imagine staying anywhere else in Old Town. Walk to King Street. You're on the water.

We had a very beautiful corner room with views of both the courtyard and water. The room accommodated our needs and was very comfortable. The staff was welcoming and very attentive. We did have a wonderful breakfast at The Hummingbird, but decided to venture out for our dinners. Great place, we’ll definitely return!

My wife and I have family in the area, and have stayed in Old Town Alexandria for many years. We had heard about the Indigo, and decided to give it a try, mainly because of its location, and the glowing online reviews. However, we were very disappointed with the overall experience. We are in our late 70's, and in pretty good shape, but help with our luggage would have been appreciated; however, it was not forthcoming, either upon check in or check out. The room, especially the bathroom, was very small and poorly arranged. The business center computer was inoperable; the front desk staff had no cash with which to make change; there was no ATM on site, despite advertising its presence. I will say that room service was very prompt, the restaurant was very good, and the bed in the room was very good as well.

The hotel has a great location at the waterfront and close to Old town. Front desk staff is very helpful (Carlos). Unfortunately communication between front desk and housekeeping needs improvement. Despite a confirmed late check out at 2pm, housekeeping came twice to ask what time we are checking out. Quality of housekeeping needs to improve. One day the bin in the bathroom was not emptied another day the bin in the room. One day I placed the empty bottle of body wash on the shower floor and it was not taken and replaced. Which means the shower was not cleaned.

Exceptional people, exceptional place! Stefan was particularly kind. My very best hotel stay ever. I may have to come back to the DC area more often just to be at this place, my new “home away from home!” The food and drink are top-notch and everything is scrupulously clean and comfortable. I had my best night of sleep in two weeks in my lovely room. I’ve been gone for less than 24 hrs, but I miss the place already. Never thought that a hotel stay could stimulate enough sentiment to make me sniffle a bit, but I’m doing that as I write! If you get the chance, stay here and feel entirely welcomed!

Very disappointing experience. We saw a mouse in the restaurant and the staff was very nonchalant about it, Out of 6 of us 3 of us did not like/finish our meals. The overnight front desk person was very rude and referred to me at one point as "you people". The room was nice. No issues there aside from the cost, but we paid up for a nicer room with a river view. We have stayed here a few times before and always had a pleasant experience, but after this overall experience we likely won't be back.

The hotel was nice and clean! The staff were friendly! The adjacent bar was pretty nice also! Overall we had a great stay here with no complaints! Pros: The biggest pro is the location! It is right on the Potomac River and the views from that side of the hotel are really awesome! The other side spills into Old Town Alexandria which is a nice place to go out for dinner! The furniture, state of the rooms, and general cleanliness were very good also. If you are in Old Town Alexandria area and need a place to stay, I would say that this hotel is a great option without being super super expensive!! It is not too far from the airport either if you've got a flight to catch the next day! Would you return or recommend this spot? Yes I definitely recommend this spot and we will return if we are in the area!!

Decent hotel in a great location. The hotel is next to the water and very close to King Street with access to all the restaurants and shops. Customer service could have been better. The woman working at the front wasn't very pleasant. It seemed like we were inconveniencing her by checking in. The room was cute. The beds were comfy. When I did my usual check of the beds, I found some hair on the mattress cover, which was a little gross in my opinion, but at least it was at the base of the bed. The curtains for the room windows were good for blackout, but the way they opened and closed was so loud! I could hear the other rooms next to ours opening and closing them, as if they sounded like they were in our room. The bathroom could have used a bit of work. The tp holder was starting to come off the wall. The towels were kind of scratchy. Not a great deal of water pressure in the shower, and the bathroom lighting was really dark. They have a small parking garage under the hotel, but it's a bit pricey. I think it came out to at least $26/night, but we preferred to just park there out of convenience. I'm glad we had money off via hotels.com, otherwise this spot would have been a lot to pay full price at. Overall, it was a totally fine spot to crash and take a shower after being out all day.

Hotel Indigo old town Alexandria is a nice little hotel but they need some much improvement!. The internet service is awful! I could not connect to log onto my zoom call for business, and anytime we wanted to watch television we had to call the front desk to get the TV reset. They nickel and dime you for everything especially the $30 a night parking fee. There is parking across the street for $10 but there is no security there. I The hotel was fairly clean, but they they could have done more to accommodate us. We told them that there was a problem with the door, and it pushed open without a key and for two days it was not addressed. The maid didn't clean our room and we had to restock out towels and coffee as we caught her in the hallway. They were an "alright hotel," and with a few improvements they could be just fine.

I stay at this hotel about 12-15x a year when I travel to Alexandria for work--sometimes a few days, and other times a few weeks. Overall I love this place and have been quite pleased. IHG's Indigo hotels are a step below the kimpton and offer a great experience overall. You can't beat the location of this Indigo, the clean rooms (no carpet!), and view of the Potomac. The restaurant on site is good. It is a little disappointing that the bar closes so early--last call is 9:30 p.m. Thankfully there's a lot of other options within walking distance. If you have a room on the river, be mindful that the people outside can be loud (not a problem for me), and the sun will BLAZE into your room in the morning so best to close the light blocking curtains--more so to protect your room from becoming a hot inferno that you cannot get to cool down. I will say that for the amount of time I spend here, some staff members are more accommodating than others, and more so that some are willing to go above and beyond for an overall 5-star experience. I don't have anything specific to complain about, but in all my visits the staff interactions can be hit or miss.

Fantastic wheelchair accessibility throughout! To begin, the valet was incredibly kind and accommodating of our needs each time we used the garage. The ramps, elevators, and accessible bathrooms were designed very efficiently. We loved the spacious room and very comfortable bed. We would absolutely return when visiting DC! PS: having a snack market in the lobby was super helpful! Front desk staff was also very friendly at all hours of the day and night.

3'30'2021 - 3'20'2021 I absolutely cannot believe I did not complete this review for this wonderful hotel sooner. I know you're wondering why 4/5 Stars and not 5/5 if it's so wonderful right? Well, parking sucks! Although they have a garage that you can pay to park in, who wants to pay to park after you just paid to stay here? Secondly, their on site restaurant closes pretty early. What's the benefit of having a restaurant on site if you can't get a nightcap? And thirdly the worse of the worse to me... After further assessment of room/ bathroom, we noticed we only received 2 bath towels, 2 hand towels and 2 wash clothes. ** le sigh ** Yall already know where this is headed... After a night of enjoying Old Town Alexandria, we came back in to hotel and asked Harriet at front desk for 2 Body Towels and 2 Wash Clothes. She asked for our room # and stated she just called someone to bring them. She then verified room # again. 2 hours later...nadda. We're inching up on 1am now !! I called back down to the front desk to be aggressively told three times by a gentleman that I must come back down to get requested towels because he was the only employee present. On my gawd, I was hot as fire! I could have gotten them 2+ hours ago when initially requested from Harriet. I hope I'll be able to stay here again because I ultimately really liked it and it was the perfect way to spend our anniversary! ...I know to get my extra towels at check in too !! Lol

We were greeted by a welcoming staff. They all were always available to help and had a nice attitude about it. The hotel is clean, the room a decent size. The only thing I would change is the elevator service. Please make sure you take your card key with you at all times because the elevator does not work if you don't have your card with you. The area is near the popular King Street, where there are plenty of restaurants and shops- very cute area.

Booked this hotel for our 2nd wedding anniversary. I read the reviews and it appeared to have mixed responses. I decided to book a room since it is centrally located to restaurants, bars and the pier. The lobby very nice, check in easy and efficient. Parking was not good as it's $30/day on top of $350/night room. Now here comes the room, not worth it. I closed our shades and there were holes in them, one was broken and you hand to pull it down to close it. The mattress was horrible as both my husband and I agreed our backs hurt both mornings. We asked the housekeeper to not go in our room as we didn't want to waste her time, as she went in anyway. I would probably stay away from the hype if the hotel and find another one from the downtown. Will save you money as the amenities do not coincide with the cost.

Staff at this hotel are super friendly and helpful. The overnight parking is an issue. They also allow the space to be a public parking but there are not a ton of spaces. Its tight and pretty difficult to park. When I arrived at my standard checking time- the guy told me I might find a spot. The only spot left was a corner space that was extremely difficult to get into. Its 30 dollars to park but then more money if you want to be able to come and go. The room was nice and modern. The hotel was clean. It was an ideal location.

Great location and I would think it's been recently renovated. Walkable distance to shops and restaurants

Stayed here one night and it was lovely! Staff was able to accommodate an early check in and late check out. The bed was SO comfy! My cell phone reception was awful (but don't think I can fault hotel for that, was just a little surprising). The only thing that was alarming was housekeeping came in (a male) without much notice (just heard some rustling outside the door). I had just gotten out of the shower and luckily was dressed.

Do not give these folks your credit card!!! They will overcharge you and they will not refund your reservation even if you do it within the prescribed cancellation time period. Read all the reviews that call them out for this. I'm not sure how their parents company has endured their crumbling reputation. Do yourself a favor and stay anywhere else in old town.

I loved the location. Unfortunately, I was very disappointed with the service. I kindly asked the staff to clean my room. When I came to my hotel end of each day, nothing was clean. My bed was not neat, and there was a stain that I requested for fresh sheets. My bed sheets were never changed for clean ones. The fact I had to ask several time but my request was ignored. I asked the front desk, and they said there were none to provide. How can a hotel have no clean sheets or clean comforter? The staff didn't care or try to come up with a solution. If I'm going to pay over $300 a night. I expect good customer service and clean room. i felt like I stayed at a motel.

Hotel Indigo is an amazing hotel in Old Town Alexandria, the rooms are spacious, staff is very friendly and is kept very clean. The Hotel is close to amazing restaurants and a block away from the waterfront.. cant wait to stay their again real soon

Nice rooms, comfy beds and great location made this a good choice for a weekend getaway. Staff were friendly, as well.

My husband and I live in Alexandria, but booked a corner room at Hotel Indigo as a little staycation for the weekend. We booked on the recommendation of friends, but were pretty underwhelmed. Room service: we got back to the hotel around 9:45 and asked the front desk when room service ended. They said 10:30 so we went upstairs, looked at the menu, and called by 10. First we were told that the kitchen staff had gone home for the night so there was only desserts and drinks available, then we called back just a couple minutes later to order what we could, and were told that there was no more room service for the night, only bar service. The shower is nice and large and glass enclosed, but it lets so much water onto the bathroom floor that all of our towels went to soaking up the mess. My husband went to the front desk to ask for a couple of bath towels. First he was given a washrag, then once he explained that bath towels are the big towels used for drying off after the shower, they said they were out and gave him a stack of hand towels. You're not having a boutique hotel experience until you're drying off with a hand towel after a nice hot shower. In the morning we ordered room service breakfast. Two orange juices, two entrees. Two orange juices and one entree were delivered. I was almost done eating by the time they brought the second entree. The food was alright, pretty bland. No salt or pepper is included with the room service delivery so be sure to ask for that because you'll probably want some. I was also a little irritated that they interrupted us a third time after bringing the second entree to get us to sign a new check for all of the food. We had already signed a check for the first food delivery before realizing it wasn't all there, so I will have to keep an eye out for a double charge. My final, lesser complaint... the view! I paid extra for a corner room with a river view, and while you could see the river from one of the windows, I definitely would not have paid extra if I had known our view would really be the patio and construction scaffolding. Photos below. Plus side: cute space, nice little reading room with local history books, nice patio that's probably great for relaxing if there isn't an event going on, great proximity to places with better food and prices, parking garage right across the street with $21 overnight parking.

If you don't mind BLACK MOLD in your shower the place is generally OK. I even went to the front desk on the way out to dinner to ask them to clean it when the housekeeper was to make up my room. That's right on the way out to dinner. The housekeeper didn't get to my room unit 4 PM and I had to ask them to come back as I needed to get ready to go. This place has serious operational problems that managment doesn't even see. That's because it starts at the top. Food is at best just ok. They will last only off location - being in the center of Old Town. But if you want to stay here bring your hazmat jump suit. Unless you like mold!!! Don't even bother with the bar. The bartender has such a attitude you just want get your cocktail and leave.

As a crass commercial message, Yelp as often as you can. It's through OUR experiences that can help improve our environments and services! Now, to Hotel Indigo. Elected to stay here over my usual Kimpton property on King Street for the new kid on the block. More intimate and trendy, fresh theme with a hint of oceanic feel but illusive enough not to be too Beach House "Grandma garish" (you may coin the term with credits please ). Check in was smooth, parking... well ask for the "parking package" to avert the $35 overnight standard rate to a $19 rate if pooled with your room charge. Trust me, I had to follow the crumbs here but look at their website to drill deeper on saving here. Asking for a very late check out was mandatory. No problem attitude here! Stayed here due to company Christmas party and used it as an opportunity to stay at this little darling Hotel! Room was very chic and well appointed with impressive bathroom touches and style! After a hot shower with abundant hot water, I thought why leave the property for lunch? Their restaurant called The Hummingbird offered plenty of light to burger fare, seafood choices one would expect on a dinner menu. Nonetheless it was their BLT and grilled octopus that stood out, coupled with a Bloody Mary or two, very hospitable staffhas made a great rating from me!

This hotel was one of three we could have picked to stay at for a family wedding we were in town for. Chose it as it is a newer property and wanted a bigger room. Made reservations six months in advance as we had a lot of other family members staying here as well. Upon arriving we flew into DCA and taxied over very short distance away. Since we had places to go we asked for check in early. My inlaws as well as myself lucked out and were accomadated. Other relatives that arrived after weren't as lucky. The hotel has a restaurant on site that I frequented once for breakfast. It has great living spaces in the lobby which tended to be our meeting spot during our stay. In the room there is a Keurig machine and I enjoyed the tea pod one morning. Beds were comfy cozy so much so that we overslept the last day. At the front desk they say it happens alot because of the bedding I totally agree since I stay at alot of hotels. The last day we checked our bags at the front desk as we went into town before our flights home. Only negative is our room took until night on the Sunday of our stay to get made up. Which seems to be the norm at most hotels these days. I would definitely stay here if I ever have to stay in Old Alexandria again.

I absolutely was not impressed. We stayed there recently and frankly, I was expecting more. Issues are: 1. Very small room with no view ( 2nights-$651!!) 2. Room smelled like cats 3. Parking is $30/ night 4. Front desk "ok" -nothing memorable Assets 1. Great location for walking to restaurants and waterfront

The hotel was fantastic! From the location to the cleanliness and most especially, the staff! I would return here in a heartbeat-

Miss Rhonda working the front desk might be one of the most amazing people I have ever met. The hotel itself is great, our bartender at Hummingbird remembered us the next day and had great banter on second encounter despite her not even being our server. Front desk staff was witty and fun to talk to with whether it was a when we checked in or saw them throughout our stay. But Rhonda deserves the most, my boyfriend and I live on the west coast so we go to bed much later given the 3+ hour time change. Rhonda was and is ABSOLUTELY an amazing human, she went out of her way at to speak to both of my boyfriend and I as we discussed we're up late, even remembering details insignificant and not important. We were only staying here as a "layover" for a funeral in DC, and I have nothing bad to say about the place, our experience was overall amazing.

So in love with this property! Beautiful views, spacious room, and great Aveda shower products! The in house dining was excellent and housing keeping was able to meet all of our extra request; including a mini fridge to or room. It was a nice touch to have an Alexa, and Keruig in room also. I would highly recommend staying here.

This hotel is somewhere you stay for convenience and the price reflects that. I kinda expected more amenities from a hotel this pricey, but again convenience and there's currently a pandemic. I was a big fan of it being close to waterfront walking paths and a large array of cuisines to choose from. It is 2 blocks from the shops and restaurants on King Street. Even during COVID, Hotel Indigo and King Street have had good business. I picked a room with a riverfront view and I was not disappointed for my staycation. However there is currently construction going on outside (as of October 2020) for a new condo being built so I could hear construction noises all day. After a day the noise didn't bother me and I could still sleep in during my stay. (As of right now the construction is Monday-Saturday about 7am-4pm.) Overall I would stay here again for a weekend getaway.

Fantastic experience! We had a wedding on July 9 and stayed in the hotel overnight. We had a very sweet personal card and a bottle of champagne sent to our room to celebrate. Very grateful!

This hotel is too cute and clean. Great location near King St, Alexandria, VA and steps from the Potomac River. Front desk staff (Jac) greeted us with a smile and welcoming conversation. She was very helpful with our accommodations and sharing information about the hotel and area. The room was very clean and spacious. The only issue we encountered was the A/C cutting off a couple of times during the night and been awaken by the heat to turn it back on. We have this hotel on our list of returns. Oh, yea... the Hummingbird Bar & Kitchen, the on-site restaurant, had great drinks & dessert.

Harriet and Daniel made my stay at this hotel so special! The staff at this hotel was so friendly and accommodating and gave great suggestions on where to go and where to eat. The room was very nice and spacious with modern design.

I'm here one more night so lets see if things get better. As of now. the TV is still not working. Situation where a mole hill has turned into a mountain. Here celebrating a birthday . Checked into a water view room Sunday evening. The TV is not working properly. After 2 phone calls and a combined 45 minutes on the phone, the TV is still not working properly. Getting the run around with regards to getting it fixed. At 8AM the next day, I finally complained about the TV at the front desk and asked for some form of compensation for not being able to use the TV. The front desk person named Craig said that because I paid through a third party, there was nothing they could do other than send an engineer to repair the TV. I said it was fine to send an engineer to the room around noon. I also asked to have the manager call me. Yum, the manager, called me. He said that he had talked to Craig and that he could send an engineer up. I told him that it was already arranged and the engineer would come at noon. I told him that I was talking to him because I wanted some type of compensation for not being able to use the TV the day before. He said that Craig had explained my request to him, and that he stood by Craig. He also stated that he was not going to provide any type of compensation for the TV not working. I said to him that I was a little surprised at this as I'm sure there was something they could do. I was thinking maybe even a free breakfast, or a coupon, or something. But Yum stood firm and said there was nothing he could do. I said that it was not fair to pay for something and not get completely what you paid for, and then not be able to get any recompense / compensation for that. He repeated again that I would not get anything. I told him that I was going to file a complaint and he said go ahead and do it. The biggest disappointment is not with the TV, its with the poor way the situation is being handled. The staff does not care about recompense at all. To pass off the issue by saying i booked through a third party is not acceptable . I'm honestly not surprised at the managers attitude . This is the second time I've stayed at a Kimpton property and had lacking service. If they can't handle something as small as a problematic TV, they surely won't be able to handle something big. One other item to note is that there is major construction impeding the water view (see attached photo). The hotel should really notify people before charging so much. At this point, I do expect some form of compensation from the hotel. I am stuck here for one more night. Unfortunately, this birthday will be memorable for all the wrong reasons.

My new AirPods were stolen from the bedside table while we were out! I reported it to the front desk, and they said they would have to "investigate" before they would adjust our bill to make up for the loss. Never heard back from them. Nice location but couldn't recommend hotel because of this negligence.

Check in and parking was a breeze. We had great front desk staff that upgraded us to a water view room for being patient while they dealt with another guest! Our room was nicely appointed, clean and quiet. We were walking distance to everything we wanted and needed. This was the perfect getaway. We live close and it felt like we were in a completely different place. Will definitely be coming again!

I stayed for two nights. The hotel's location is very good. I don't know the area too well, but it seems like you're in the heart of the Old Town A. Stayed in the King Deluxe room. Glass door bathroom, very comfortable bed, several outlets next to your bed for convenience of charges devices, lots of lights. The only thing that I didn't like was upon arriving, I was asked if I needed help with my items to which I politely declined, however upon departure there were no questions asked...I'm guessing this was for a tip, which I did end up giving: Not that this is a bad thing, but you don't want guests to pick up on stuff like that; people like sincerity. Also, the cleaning staff should be a bit more professional. Ran into three at the elevator who were a little too playful; not with me, but with each other. You don't want to do things like that on an elevator. Aside from that, the staff was good to go, and the hotel was very good. I will stay there again.

My party and I had been waiting to check into the hotel since our arrival, in which point we have been waiting 4+ hours. I kindly went up to a man at the desk and asked for an update on when our room would be ready and was rudely cut off, met with an annoying tone and the response that we would receive a call once our room was ready. We waited hours with nowhere to stay awaiting this call until we got to the point where we had to walk all the way back to the hotel and ask AGAIN, after multiple times, for an update and then were given keys in a rude manner, when we were not given the call that we were supposed to after being cut off. I hope that no one receives the same ill treatment we did and I wish I could leave the name of the man who gave us this service, although unfortunately I never got his name. If I can leave a suggestion, maybe hire people who don't have a stick up where the sun don't shine and actually let us into our room WHICH WE PAID FOR after hours of waiting and being patient? Lmfao tf

Checked in and happily settled in their reading room which took some arranging and nestling to get situated. At around 5:40 pm, during prime time on a Wednesday, in comes a vacuum cleaning hotel worker at the same time a big white unmarked laundry truck pulls up to the window where I had contentedly been working a moment before. I am clearly working, focused on my computer. He does not excuse himself or ask if I would be inconvenienced, he just starts vacuuming with a power pack on his back, looking very much like a yard worker with a leaf blower. I find this shocking behavior for a hotel. I ask if he would stop the noise for 10 minutes to allow me to move up to my room, a less comfortable venue for business and study. Then the front desk clerk came over agressively asking why the guy had stopped the noise. Ten minutes, ten minutes, he explains. So I leave, awkwardly grasping my belongings, go up and come back down 15 minutes later and the vacuum guy is no where to be found. I wanted to know why he wasnt vacuuming now, since they had clearly disrupted my work. The guy never returned even an hour later. (As I write this, vacuum guy just returned to vacuum only that room, but no other room in the hotel. Weird.) Hospitality much? The good news is the hotel comped me a VOSS water to say sorry.

I LOVED this hotel. The staff was very friendly and most importantly it felt very clean. The view was amazing and at the time, the price was incredible for the area. This will definitely be my go-to hotel for the next time I am in the area.

I can't say enough about how impressed I am with this hotel. My hubby and I stayed here for my staycation birthday weekend. Not only did they make sure we had a room that overlooked the Potomac, they also were extremely friendly and welcoming. The hotel is very clean and has a unique feel that you wouldn't get other places. It's steps away from all the best stores, restaurants, etc. We will definitely be regulars here!

Great stay at the Hotel Indigo Old Town. Rooms were well sized and updated. Beautiful views of the Potomac River and scenic trails for a morning jog. Gym had all of necessities to get in a decent workout. And most importantly it's centrally located with plenty of spots to explore, eat and drink.

I would love to brag on how my husband went and planned out this beautiful evening at the hotel Indigo in Old Town Alexandria. A speacial thank you to Mr. Cofield Williams for your help and making every detail count. Really accommodating with amazing customer service. Dinner was fabulous flavorful and cooked to perfection.

Super clean very welcoming and professional, pet friendly, great rooms, spacious and extremely clean! Awesome hotel all in all!!

I LOVE THIS HOTEL! Shout out to the best customer service, the best hostess with the Mostess, the most beautiful JAC! Thank you so much for the warm welcome! The hospitality department should make you their leader! Thank you!

Stayed for four nights and had a really great stay. The hotel is very modern and some rooms have views of downtown DC. The lobby was cute and comfortable. All the staff were extremely nice and friendly. Also, very conveniently located near restaurants/shops/king street. I would definitely recommend!

Bumping up my rating for Hotel Indigo as my more recent experiences have been better than the first time I stayed here. Maybe my expectations were just too high the first time around. This is a very bare bones, stripped down hotel. It is what it is. If you aren't looking for much in the way of amenities, then this is a suitable option. The pros are that it's very clean and the customer service is good. The staff is very friendly and makes you feel welcome. It's also pet friendly, which is a huge plus for me. The beds are also super comfortable. I love the huge pillows. The basic rooms are very....well, basic. They are small. There isn't much to it. They are clean and comfortable. The only real added perk is that they provide a Keurig, but alas....no fridge, which I find annoying when I'm staying multiple nights. There is a restaurant onsite, which is convenient, but it seems to be pretty hit or miss in terms of quality. I will say that the suites are very nice if you're able to upgrade. I've been upgraded once, and the rooms are MUCH larger than the ones that come w/ a standard booking.

This hotel has outstanding service and cleanliness. The room is quiet and the bed is cozy and comfortable. Located within walking distance of coffee shops, pubs, shops and museums - you get to experience the local, neighborhood feeling of old town Alexandria. Conveniently located near the park for exercise. I'm here for work but wish I could stay longer.

Very disappointed. For the amount of money we are paying we should not be this frustrated. Got stuck in the elevator -TWICE. Pressed the alarm button several times. Got no response and elevator was still not moving nor opening the doors. Finally I pressed the call for help button and got fire department. They were getting ready to send someone out. No one told me I had to use my key card to get the elevator to work. And no signs on the elevator to tell you. The only way I found out was because my husband called to find out where I was-while I was talking to the fire department. So fired up by that experience. Then looking forward to getting cozy and watching TV in the room. We could NOT get the TV to turn on. Still trying to turn it on. Room is small and unremarkable. Extremely disappointed. Location is great but not worth the frustration. We are here for one night and don't plan on coming back.

This place is a mix of good and bad. No, I don't mean average. I mean very good and very bad. Love the boutiquey decor and furniture. Unique, "personalized" art in each room (I suppose). Mine had a wall-size mural of a ship's rigging. It reminded me of The Camby in Phoenix, AZ, which was very nice. The other very goods were the front-desk service and the small but well-equipped gym. On the atrocious side was service to the room, and by this I don't mean "room-service". They never want to bring anything up, and if they do come up, the messenger virtually stands in the door with his hand out for a tip. When I called the front desk inquiring about sending out laundry, they said bring it down. I asked them to come get it and placed it on the door handle (typical procedure at other hotels). Even though it was in a bag ready to go, the staff knocked on my door anyway, making me come to the door in my whitey-tighties, and staring at my hand obviously looking for a tip. Okay, so I wasn't really in my whitey-tighties. Then, rather than return my laundry to my room the next day (as every other hotel has done), two days go by and finally I have to ask for it at the front desk. Yes. It's in a closet behind the desk. The clerk gets it and hands it to me. Now mind you I'm dressed in a jacket and carrying a briefcase obviously heading out the door - walking from the elevators, passing the desk towards the front door. Stifling a snort, I ask if they can put it in my room. He says it will be here when I come back. As I said...no service to the room. As for other service to the room failures, it depends on whether or not you mind seeing hair on the shower walls AFTER the room has been cleaned. Hmmm...could be a thoroughness problem there. I would stay here again, if the price was right. I don't know. My company paid for it. Obviously they chose the NO SERVICE TO THE ROOM option. Times must be getting hard for the company.

I was working with a Sales rep to reserve rooms for my wedding. The Sales rep left the job. The new one- "I'm a one-man show" and "trying my best" - said "sorry, the old sales rep left a month ago and we don't have any information on your block of rooms and we are booked." They may be in a prime location but their service is horrible. I was going to have my rehearsal dinner there as well- nope. There are other lovely venues in Old Town.

This was a last minute booking through hotels.com. My daughter had an early morning flight out of DCA the night before a possible snow storm. We decided to get a place close to the airport just in case since we live an hour away from DCA. Because of other YELP reviews I knew to park in the parking garage across the street for $21 overnight. The hotel restaurant was very pricy, but more than that, we just weren't intrigued by the menu. Being relatively familiar with the Old Town area I knew there were tons of other options within walking distance. Sure enough, just down the street we found Virtue Grain & Feed (I left an awesome yelp review for them). We loved our short stay. Our room was clean and comfy. It was a dreary day when we stayed, but had it been nice we would have taken advantage of the cute outdoor seating area and would have probsbly walked down to the Potomac river.

This will definitely become one of my go to hotels from now on. Nice clean rooms with amazing aromatherapy smells upon entry. The staff are nice and friendly!!! They do have on site dinning if you are not interested in leaving the premises. The hotel is located very...veryyy close to all union street/king street old town shops and eating. It's also right on the waterfront if you are interested in doing any water or sight seeing things. Beds are big and comfy! The rooms to me felt more like an air bnb boutique style which was nice. Overall it's a great place to stay for a getaway or close staycation.

WARNING: Hotel routinely overbooks (even for repeat customers and as admitted by their concierge staff), and don't expect much from their unsympathetic GM for being a repeat customer. See my trail below that was met with a "sorry, nothing we can do". No compensation outwardly offered, and downgraded to a disgusting highway motel: Hi Kate (current general manager), Thanks for your call earlier, unfortunately I'm in back to back meetings today until 6PM. My apologies if my voicemail was a bit heated yesterday, as you can imagine I was more than taken aback by the situation. I want to express to you, in nearly 15 years of business travel, I don't think I've ever been treated so poorly by what presents itself as an upscale (and not cheap) establishment. I have stayed at your property dozens of times, my staff does as well when in town, and my company (and clients) have had many functions, breakfasts, lunches and dinners at the hotel over the last couple of years. Given that I'm a repeat customer, the "customer service" I experienced yesterday was extremely disappointing and quite frankly a slap in the face.  To add to my mood yesterday, I'm currently on number 9 of an 11 city, 15 day whirlwind business trip. You can imagine my surprise and shock after a delayed 4hr flight, I arrived at your establishment past midnight, in the freezing cold (I reside in SoCal), to be told my room was overbooked. To add insult to injury, thinking that offering a sub-par, dirty (and room that smelled like smoke) at a run-down Holiday Inn off the highway (VERY far away from my breakfast meeting) was a suitable or comparable substitute just blows my mind. I was also told I'd need to find my own transportation there in the middle of the night -- another bonus!  I travel 50% of the year for business (and have done so for 15 years), and I can't express how I've never been treated so poorly as last night. I had that reservation for several weeks -- please explain to me the concept of a (PAID IN FULL) reservation, when you can just give it away???  Now, I understand mistakes can happen, but your staff informed me that I was the 3rd person to be turned away for overbooking, "this happens all the time" -- and especially to a repeat customer such as myself. I'm at a loss for words. She also let me know you knew the hotel was overbooked for hours -- would it not occur to you to call the customer and give them an option to make alternative reservations instead of scrambling in the middle of the night? And to think your solution is a downgrade to a gross motel establishment, find my own transportation (just keep receipts and you can submit them for reimbursement? Are you joking?!?!), and have the inconvenience of losing over an hour of much needed sleep, AND inconveniencing me with "keeping receipts", and the fun of carrying my luggage with me all around downtown today...I could go on. Had to follow up two times to get a refund, no additional compensation offered. There are MANY nicer hotels in the area, avoid this one at all costs.

This review is based on a MONDAY Night stay! Hotel Indigo isn't the type of hotel with a lot of bells & whistles, but it definitely serves its purpose and exceeds expectations! The hotel is conveniently located in the heart of Old Town Alexandria being only a block or 2 away from the main strip, King Street. PARKING: There's valet available at the front of the hotel. However, directly across from the main entrance of the hotel there is a small parking garage. They charged me $21 for OVERNIGHT parking. I think that's a great rate considering it's directly across the street and I read somewhere else parking was $35 overnight. This could be due to the fact I was staying on a Monday night. The attendant informed me the garage does not close so if I wanted to leave early or in the middle of the night, I'm free to leave; however, you would need to pay again upon returning. CHECK-IN: Check-in time is 3pm. I arrived a little after 3pm and the guy at the front desk was very friendly and nice. Checking in was a breeze. THE HOTEL: Consists of 5 floors and they have rooms available to view the water which is gorgeous considering construction is going on in front and to both sides of the building. There are also rooms available to view their courtyard and then the street. We stayed in a King Bed room right off of the main street. Although on the main road, it was very quiet and you did not hear much but a few cars here and there -- mind you, it is a MONDAY night so I'm sure that has something to do with how quiet it was because Old Town on the weekends can get kinda loud with the bars being a block or so away. But I can't judge on that since I wasn't there on the weekend. The room was simple: a bed, night stands, a small desk/table with a chair, an accent chair and a small ottoman with a barn-door bathroom with a shower (no tub) and the normal other appliances. A hair dryer was available and the regular complimentary soaps, hair shampoo/conditioner and towels. There was also a table with a Keurig on the table once you walk in. NO FRIDGE OR MICROWAVE! Possibly because there's not much room for anything else. The bed and pillows were very comfy. I could (and did) lay in bed all the way until check-out time. One thing to make note of is the A/C has to be the QUIETEST A/C system I HAVE EVER EXPERIENCED IN A HOTEL!!!! SO AMAZINGLY QUIET!!! You could not hear it go on or off!! Yessss!!!!!! AMENITITES: They have a very very very cute courtyard with fire pits and seating. If it wasn't raining, my husband and I most likely would've taken advantage of it and sat outside and just hung out. In addition, they have a 24/7 fitness center that appeared to be equipped with all the necessities - cardio and weights. It looked to be pretty large but I def did not step foot in there! hahaha. They also have a restaurant within the hotel. We went there for breakfast and it was nicely decorated. It just opened recently and there were contractors working. They were actually more quiet than the employees so you didn't even know they were there unless you looked up and saw them. The food was okay... Nothing spectacular. If we made breakfast at home, it definitely would've been better. MY CONS: Their thermostat had a BRIGHT GREEN LIGHT that was so bright at night we couldn't face that direction. We ended up having to cover it up with a shirt because it was that annoying. There was also a FLASHING WHITE LIGHT from the smoke detector (I assume) that went off like every minute. ANOTHER BRIGHT LIGHT that was annoying. Overnight my husband had a terrible headache. I called down to the main desk to see if they had any medicine available. No one answered... Do they leave after midnight?? No... Can't... So I get dressed and head downstairs. The guy was outside. Once he saw me, he came running in. I asked about medicine and he said they did not have any and suggested I go to CVS which is about a 10 minute walk. Ummm.... It's after midnight and I'm a female. I'm not walking by myself! He replied, "It's completely safe!" I'm sure it absolutely is, but I don't take chances like that... They may need to consider keeping Advil/Tylenol at the desk or at least sell it. I'm sure I won't be the only one looking for it. Last con, the morning of check-out, housekeeping knocked on the door and asked what time I was leaving. Excuse me???? was my exact response. She asked again. I looked at her with a puzzled look, "Isn't check-out time 11am?" She replied yes. "Then we'll be leaving when it's time to check-out...." This completely BLEW My mind!! Look lady, I know you're trying to get your job done, but the sincere hospitality I once felt has completely become irrelevant with this one confrontation. Check your staff.. If it weren't for these 4, I would of said this stay was flawless!!! Overall, a great little hotel to stay at. They just need to fix a few items and this hotel would be amazing.