Niall Williams
Google
We went out for what was meant to be a special birthday meal and ended up having one of the worst dining experiences we've ever had. After spending over £400 on food and drinks, we politely asked if they could bring out a birthday cake we had brought with us. Instead of a simple yes or no, we were met with rudeness and were told we'd need to pay £40 just to have the cake brought out. Absolutely ridiculous and completely unjustified.
What made things worse was the manager’s behaviour — not only towards us as paying guests, but also towards their own staff. He was openly rude, spoke down to the waitress in front of everyone, and belittled her to the point it made everyone at the table uncomfortable. It was genuinely upsetting to witness someone treat their staff that way.
We left feeling disappointed, embarrassed for the waitress, and completely let down. For the amount we spent, we expected basic respect and a celebratory atmosphere — instead we got tension, poor service, and blatant disrespect.
On a brighter note, the food was lovely, which was a credit to the chefs who were on shift.
The waitress did an amazing job accommodating us during our visit, so a credit to her.