Hotel Interurban

Location from the airport was convenient. Staff was super friendly and helpful. Room was clean and beds were comfortable. Breakfast buffet was adequate, coffee was delicious. The only problem was the ADA shower leaked water all over the bathroom floor- need a better shower design. Over all a 4/10 stay. Thank you.

This hotel is very nice. Everyone was very friendly and helpful. Room was clean and the views were great. Bed was soft and comfortable. Parking was a little tricky but overall it was a great experience.|Oh, there is only a mini fridge and you have to ask for a microwave if you need one. They also have plush robes in the room for use during your stay and for purchase!

Really friendly staff, comfortable rooms, great location and convenient. The room was good. The bed was comfortable. Mini fridge, microwave and coffee maker in the room were much appreciated. The breakfast was good and a great selection; way better than the “typical” hotel meals. Location is easy to get to so many places and quick access to the airport/rental cars.

I stayed here for one night and was very disappointed with my experience. The TV wouldn’t turn on at first, and when it finally did, it was stuck on a single channel and couldn’t be turned off. When I mentioned it to the front desk, I was told they didn’t have any batteries—hardly acceptable given the high price of the stay. Additionally, the towel rod was extremely cheap and broke in the middle of the night, startling me awake. For the cost, I expected much higher quality and better maintenance throughout the room.

This was my second stay here. I can only describe the rooms here as being similar to a nice prison cell in Finland. You have a TV and a fridge, but the room seems like it can be fully hosed down. Cheap waterproof laminate floors provide zero comfort. The pillows are hard and around twice as thick as a normal pillow so good luck with that, they don't have any other pillows. If this hotel texts you, don't bother writing back - you are talking to an AI (a crappy one which can't understand simple commands). Not that anything you tell their AI will ever be relayed to Housekeeping! These people are super cheap so no free waters at all. You have to fill up at the water station which they throw random fruits and vegetables in. Parking sucks and they will make you walk all the way back to your car to put a parking tag in it. Even if you know you car's model, make, and license plate number, they don't care. You need to put the tag in your car. The staff are apathetic and bored, totally divested themselves from caring about customer satisfaction. The hotel is majorly overpriced for the area. $250 a night for Tukwila? It's half an hour from Seattle!

The location felt very safe and was a walk/short drive away from so many good food places! The hotel was very clean and the staff were very polite. I was also upgraded to a king bed with no extra charge! They have a really nice restaurant and a great buffet breakfast.

I stayed a few nights at this hotel and had a very pleasant experience. The property was clean and well-kept, and its location near the airport made it especially convenient for travel. The staff were friendly, professional, and accommodating, which really made a difference. Breakfast was good and everything was fresh, though I would have liked to see a bit more variety. Overall, this is a solid choice for a short stay or business trip—clean, convenient, and welcoming, with just a few small areas for improvement.

I had an excellent experience at this hotel. The customer service was top-notch—every welcoming, helpful, and genuinely focused on making my stay enjoyable. The location is perfect, making it easy to explore the area, and the rooms were clean, spacious, and very comfortable. I also appreciated the convenience of having a great restaurant and bar right on site—perfect for winding down in the evening without needing to leave the property. I highly recommend this hotel and look forward to staying again!

I had an excellent stay here at the Hotel Interurban. With the wonderful customer service from NYI at the front desk my daughter and my stay was very comfortable and accommodated. NYI and youssef were able to answer all of our questions and help us with finding places nearby. Unfortunately, we did not have the same experience from the rendition restaurant. You are provided with a buffet breakfast from this restaurant as part of a package with your room. My daughter and I received horrible treatment from them among being ignored. I would not recommend this place because of the treatment we received even though the food was delicious. The only one that stood out and helped my daughter and I out was Jonathan. Otherwise our stay at the hotel was quite lovely and we will recommend it to many of our friends and family for future stays.

New and modern hotel with nice interior design. Caters more to the business crowd. Only 10 min from the Sea-tac airport by car although sadly 40 mins by public transit. The room was very spacious and clean. The bed was comfortable and so was the pillow. Our stay came with a free breakfast at the restaurant downstairs, which was very decent. Price was reasonable. This hotel is very close to REI and the Westfield Mall. Note that this is far from downtown Seattle so plan accordingly.

Firstly, I want to say how kind all of the staff were during my check in process. They were friendly, greeted me whenever I'd walk by in the lobby, and generally very amenable. However, this review is mainly for the room/ breakfast situation. First off, the room is simple and accommodates my needs, however I was a little disappointed not to find a water vending machine on my floor, and really wish they'd do something about that because the last thing I want to do is have to go to the lobby in my pajamas in the middle of the night, lol. Secondly, the air circulation is out of this world insane. I'm normally an easy sleeper but the automatic vent system here made my mouth super dry to the point I had throat pain the next day. It's bizarre, I've never experienced that in one of the possibly hundred hotels I've traveled to before. Maybe it could use a good cleaning? Thirdly, their breakfast spot could use a major upgrade. I don't mind expensive prices for subpar food, I mean after all I'm eating at a hotel for the convenience not to pinch penny's, but this place is just verrrrry lackluster when it comes to flavor or food or really anything of that sort. If you're staying here and wondering if you should just eat here for the sake of saving gas, I'd say go with your gut and just eat out. Even McDonald's would've been tastier imo.

Train employees to be customer sensitive. The Food and Service Manager Karen served cold coffee. When asked to bring another one, she replied "why do you need another one. You already have one in your hand." She was rude and disrespectful. The breakfast items were limited. The parking directions were given to park somewhere outside along the hotel in the open while it was raining. The hallways were noisy at night after 11 pm. Sorry!

4 stars for location close to airport. 0 stars for customer service. I started out at the Interurban a happy camper. Cute little spot with a bar and coffee shop. They first gave me the wrong room, no biggie the young guy corrected it and seen I was huffing and puffing with all my luggage, so have me a free drink at the bar. Day 2 I was woken up with the fire alarms flickering, and making a ton of noise. The noise was continuous, not just a few beeps. I called the front desk and she said there's nothing they can do and talk to the manager at 7. Later I go down to talk to the manager and he said sorry from the bottom of my heart. That was it. I had been sitting up since 5am, I wasn't asking for a discount, they could have accommodated me with another room that didn't have a malfunctioning alarm. No proper steps were taken. He could have offered anything ,but instead looked at me like what else can I help you with. He could have offered a complementary breakfast, a coffee, but zero care attitude was worth the review. I travel a lot and will not be back. Sad, but customer service is big for me.

This place is overpriced, the staff was very rude and unprofessional. I was accused of smoking when the neighbor a few doors down was smoking weed. I was charged $250 for their incompetence. The food was revolting and overpriced as well. I should have stayed at best western, at least it would be better customer service.

3.5 stars. Cute quirky hotel! My partner and I stayed here for a few nights while exploring Seattle. After picking up our rental car at the airport, we called and Hotel Interurban said they don't do early check-ins. They held our luggage instead while we explored a nearby park and some eateries. Customer service is not bad. I loved our room and the random exercise equipment available for those morning workouts we never did. Some random notes. Plenty of parking out front and around the side. In our room, the brightness of the bathroom mirror was jarring, and the sink drained slow. Housekeeping attempted to clean our room at 4pm, which was unusual. I appreciate that we were given food vouchers for the decent on-property restaurant Rendition. Their cafe closes at 3pm though. Lots of random hits and misses, but overall I would stay here again.

I have to be honest, at first, I was having mixed reviews about booking here because of previous reviews. I was happy I did! I love the simplified ambiance, and decorative style in the room as well as the lobby, and dining experience at "Rendition" located across from their lobby. I liked their complimentary breakfast not to mention the service. I felt welcomed and very well taken care of. The only downside I had for my stay was that there were no microwave in the rooms, which made it harder to warm up any food we had leftovers of. Other then that, we had a pretty pleasant stay.

When I say this hotel is overrated that is an understatement. When my daughter and I first arrived the staff member was quite rude and very unfriendly. He didn't even greet us, just immediately asked for ID. Didn't make us feel very welcome and we are seeking comfort as our home is being repaired after a pipe burst. As we entered the hallway to the room it was dark with minimal lighting and so was the room. The lamps that were operable had bulbs that were blinking and annoying so we unplugged them for safety. The hotel Interurban advertised being pet friendly. I was required to sign all of these rules which I didn't receive a copy of, not to mention paying huge fees for having a pet with me. Hotels these days are rip offs and disappointing! I gave it 2 stars because it had a bed. My last stay at this one!

I want to LOVE this place. But we got some work to do. First the pool. I didn't go in. The chlorine was overwhelming. Second the restaurant. When you order something and a server notices you did not eat the dish - they should ask... i paid and politely said to the server that I wanted to give feedback to the kitchen. Server started to apologize but let's face it - most of the world is wound pretty tight right now so being mindfully laid back about a meal that wasn't 100% when you have been there an hour and 1/2 and seen the staff get screamed at by wold-be postal people who need 2 assistant managers and a GM to calm them down... it was a heck of a night for this staff - through no fault of their own. Just another would up drunk guy posturing for his date. And the staff is giving 110% of what they got left... well you just say... I will give you a second chance Hotel InterURBAN.

One of the Best Hotel stats I've ever been! Sadly it was only one night, but the cleanliness and aesthetics of this place is top notch! Staff was friendly and the restaurant in the hotel is great tooo! But the room, the room! OMG, such a pleasant stay. Clean sheets, nicely prepared per guest and the bathroom was incredible. Everything was modern dated, state of the art and so simple. Just the way I like it! Matter of fact I took photos so I can personally do the same style in my home! Lol The bed was a king size that was comfy and had 5-6 pillows! Real pillows too! Non of that fake generic stuff. The towels was also of quality, not old or ratted. The floor was clean and the amenities inside like the fridge, the shelves and a cool chair was perfect! Lighting everywhere with the touch of a button, gorgeous window overlooking the views. But also the TV! Updated and has good selection of channels! Definitely coming back and staying there for any reason I can find! lol Reserve here and you won't be disappointed! Thank you guys! -Rommel

A great, modern hotel with an excellent breakfast. The breakfast included eggs, sausage, bacon, pancakes, yogurt, and so much more. The hotel was clean and looked modern. When the parking lot became full on NYE, they found a spot for me. The staff is friendly and very helpful.

Sai at the front desk is so sweet and accommodating! My Husband and I stayed here last month and will be returning. The breakfast is decent being complimentary and the parking is secured. This hotel is very clean, new and convenient in location.

We stayed here one night before an early flight......It is not cheap, you have to pay extra to park your car, the bed is super firm, it was like sleeping on a unit of lumber. It is very industrial, and no soft surfaces. It felt cold. It was clean, the bathroom door is a barn door style, and weighs a ton.....I do not need to feel like I am opening up fort knox just to poop.....I think I would pass on this place.....

The service to check in was terrible! We had a reservation for two side by side rooms, but when we got to the desk the guy had given a room away to somebody else in every floor making no option for our reservation, saying it was first come first serve. We then had people running up and down the halls knocking and leaning on our door. We got several calls to our room about noise complaints when we were not making any noise just trying to mind our own business. We then went downstairs to find a whole party group in the lobby with the security guard, showing how it was definitely not us making noise. The rooms we got were also not even next to each other like how the guy at the desk said, he said we were going to get two rooms across from each other, then gave us a room at the end of the hall, and a room three doors down. Overall, not great service, we were being pestered and messed with all night, and I don't recommend and will never be coming back!

Solid hotel with comfortable rooms, a good restaurant for breakfast, a convenient bar and some nice outdoor seating. Here for a meeting and it is very close to the airport for ease of back and forth. Perfectly suited for our needs and a place I would come back to. The rooms are clean, the bathrooms very functional with well lit vanities and good water pressure in the shower. If you are staying in the area, it is a good choice.

The rooms are beautiful, the lobby is quaint, the conference rooms are spacious, the restaurant offers great and fresh food (Had Breakfast and dinner - Quinoa Beet and Mango Salad was amazing!!!), but it is connected to an apartment complex. If you take elevators like most people, this will be fine, but if you take the stairs like me, you can get stuck on the other side. Just a warning. A couple of other things: 1. There is a robot that delivers towels and toiletries - For real 2. The gym and pool are small but rarely is there anyone in there (This caters heavily to a business crowd) 3. Free wifi throughout 4. Great valet and Uber pickup area 5. A mall within walking distance (and a bowling alley) Overall, a great hotel in the Renton / Seattle, WA area.

Disappointing is the word that sums up my stay here. Pro: + The only positive is that this hotel is very clean as it is brand new. Cons: - The staff ate not trained well. None of them offered to help me with my luggage. They didn't even asked how my stay was when I was checking out. - They have signed a deal with Alaska Airlines (and possibly other airlines). Even when you are waiting in line to check in, they let those "special" guests cut in line. - It's in the middle of nowhere in Tukwila but they still charge you for parking: $15 plus tax per night. - They will try to sell you a breakfast buffet, but just don't buy it. It's "only" $10 but you only get bread, oatmeal, yogurt, and hard boiled eggs. I can't even call it a buffet (see my photo). If all you want is a clean room and you can put up with terrible service or lack of service, this could be an option the night before a flight out of SeaTac. Otherwise, I do not recommend this hotel.

This hotel does not have adequate service people to meet the needs of the guests. Very disorganized. Tacky furniture.

Late checkout after a long delayed flight, thankful they had an option available and they gave us a late checkout. However, bathroom door doesn't close inside the room and had to call several times to order basic things. I think they must be short staffed, as in the sign of the times now. You just have to go in knowing it won't be perfect but they'll try to do their best!

On 8/18 I got off a long flight came in to check at the interurban as I approached the counter the supervisor was at the from desk and on the phone, we patiently waited till he was off the phone to try and check in, after getting off the phone he asked how he can help us, as I tell him I'm here to check in a Caucasian woman walks in stood behind us, and he literally dismissed me while I'm in the middle of talking to him and proceeded to help, because of the color of my skin this supervisor showed me I was not as important as that lady because of what I look like and that my money wasn't as good or wanted. Do Not Stay here. I will not stay here again.

Vanessa checked us in. She was very personable, professional and gave us great suggestions for local restaurants. I have been on to many hotels for business and personal trips and I know how important first impressions are. She gives off a great first impression! Many restaurants are within just a few minutes and its a short walk down to the waterfront.

Very nice hotel. Very new. Good view. I liked staying here. I showed up late at night and the front desk person was friendly. I had a nice room high up with a nice view. The good: -friendly and helpful staff -great views -clean and all the bells whistles -good Covid policies The not as good -I had a little trouble figuring out the remote -charged $15 for parking Overall I think the price was good at about $100 + parking. It was comfy. I would return.

The room was clean and it was a good location for my business trip. The person at the check in counter was very friendly and helpful. The lighting was horrible. No overhead lighting anywhere other then where you first walked in and the bed side lamps pointed straight down onto the bedside table so reading was very difficult. It took three tries to get a key that actually worked. The air conditioner sounded like a loud clothes dryer and came on at lease once an hour making getting a good nights sleep impossible. When I received my checkout email they forgot to attach the actual invoice. They try but just don't quite get there for me. I will be trying a different location on my next visit to the area.

I was a little hesitant to book here because of the mixed reviews. However the room is pretty nice. My only complaints are that the room is pretty dark with all the lights on, as you see in the picture. Also there are not outlets by the head board and bed. They have USB ports but that doesn't let you charge laptops. But otherwise, I would definitely come again. It's right next to the mall and many restaurants

Hotel Interurban is a nice new clean hotel, well except that my first room smelled of cigarettes when I walked in but the staff was able to get me another room on the same floor. On the 2nd night there was a microwave laying outside my room door but I chose not to use it. The bar is nice and there were a couple locals to chat with which was cool but the prices for a cocktail are steep.... good thing Washington bar tenders make a living wage so I'm okay with the $16 price tag. The barista in the coffee shop was a highlight as she was super friendly. On the other hand, the decision for only 3 stars come from the experience that I walked in to the hotel at 10.05pm on Friday evening which was my 3rd night and yes technically the restaurant closed at 10 but the same bar tender that had served me 2 nights previously would not stop cleaning to serve me a drink or even a beer to take to my room for the evening blaming it on the hotel. I expressed my disappointment to the front desk staff who were both surprised she wouldn't give me a drink but it wasn't worth actually addressing since I was flying out at 7am. Oh yeah, I guess it's convenient to the airport and there's a mall across the street so that's a bonus.

Loved this place. Newer hotel. Went for a conference and food was delicious. Regular and valet parking. Kind staff and smiling greeters helping direct visitors to confenrece rooms. Water, coffee and pastries for all during and between breaks. During meals the wait staff were friendly. Suggestions to hotel. Some rooms have deep scratches and for being a new hotel these should be fixed. Getting ice in a baggies seems strange and not sure why an ice machine was not available. Our floor ran out of ice and staff came to our room to delivered more. Loved robes, slippers and safe. I gave 5 star for location, price, staff, cleanliness and view of Mount Rainier was beautiful each day we stayed.

Extremely disappointed with this hotel. I did an early book on November 12, 2022 for December 2 to 4 (2 nights for $239 +tax and $2 tourism) But the price was not I have expected instead I was charged higher then what I booked for. This April I came down again at Seattle Tacoma and went to this Hotel to talk to a Manager about the wrong charge but the manager refuse to give me my money back and she keeps on insisting that it was the right charge. I am very annoyed and upset, I hope other customer don't get this issue like I do. What this hotel is doing is False booking if there is a word for it .

Avoiding a domestic violence situation, within moments of check-in, was harassed and mocked in front of other guests, before being accused of not even staying at the hotel by security for taking a wrong turn while parking. That security guard sat around and listened while i filled my complaint. I told the manager I did not trust him to not retaliate against me or my vehicle. I got a shower for my $150. Offered a better run I wouldn't recommend them to an enemy. I just wanted one night to feel safe.

Stay here if you're looking for a cheaper alternative in the the Seattle area. Stayed here at least 3 times and those 3 times, phone in the room don't work. Not sound proof. You wont get the best sleep of your life. Don't expect warm fuzzy feeling from the front desk. It's not the safest place. Just be prepared and know what to expect.

I am giving this hotel ONE star only because of its modern look and cleanliness of the hotel. My experience staying in this hotel was a nightmare. I only stayed for one night and after checking out, I was notified via my bank that 11 erroneous transactions were made by the hotel. I had already been home for several hours at this point and the last charge was literally 15 mins before I had realized what was happening. I called the hotel to clarify what these extra charge were and to my surprise, I was told that I was smoking in my room. First, I am NOT a smoker of any kind and second, I have never smoked marijuana in my life. The entire 4th floor reeked of it and I even left the hotel early in the morning because I could not bare the smell through my own room. When I confronted the front desk they demanded that I owed them $250+ and that the manager concluded it was my fault. Mind you, I had already checked out hours before this conversation and the front desk didn't even discuss this with me nor even ask me about it. They proceeded to just charge my card without my consent. 11 charges! Talk about fraud! This is a complete false accusation and I am appalled. I chose this particular hotel because it was rated 4 stars and I was treated like I stayed in some dingy cheap motel you'd find off the freeway! It was finally proven that the incident did not occur because the hotel finally reimbursed me with my bank's assistance. I raved about this hotel when I checked in and even had my relatives book a room for themselves on the same night. I cannot believe the treatment I received after checking out! I will never stay at this hotel again nor would I recommend it to anyone. Though it's appealing, the treatment and accusations of this hotel makes it garbage.

Pretty slick new facility. I've been watching it rise up in the Tukwila valley since I first saw the crane go up. Actually. an unfortunate (or fortunate) event one night had me consider opting for this place instead of everything else near ground level (well, compared to this tower). I pulled in here one recent drizzly evening on my motorcycle rental and the valets/front desk had no idea where I could (properly) park, much less whether or not they had ideal designated areas for motorized 2-wheel transportation. Minor area to improve. The check-in went cordial and smoothly followed by just as much for the check-out. The 10th FL room was solid and faced east, perfect for a peaceful gorgeous sunrise. There was a TV show/movie that I watched here for the first time in years but forgot it... The restaurant downstairs has some unique entrees; the main thing that caught my glance for a nice simple "finger fun" late nite healthy vegan snack was the Green Chickpea Edamame. It's a bit wet as they come in their fresh steamed pods (like a pea pod but much softer) but I enjoyed this; plenty of protein, fiber & nutrition. For the regular price, the price seems a bit inflated. The craftsmanship/upkeep of the interior design seems to be inconsistent. While you can find a posh & swish lobby waiting area with a Savioke Relay robot, you can also find cheap bland faux(?) abstract light fixtures in the elevator floor hallways (tap it and it wobbles, overall bland, and one of them on the 10th floor was missing a cylindrical screw), for example. The artwork throughout is nice, though. Everything else just seems kind of a stale modernism from a box design off a shelf. The main selling point is probably the tallest lodging for a few miles in all directions, proximity to the mall urban center, freeways and airport.

Booked this hotel for a business trip. Super cute and modern hotel. Their rooms are very well designed and clean. They also have a Starbucks, bar, and restaurant which is very useful when you're busy busy busy. Customer service was great and check in and check out were super easy. Definitely a great hotel with reasonable prices.

Booked a room here at the last minute while in Seattle to enjoy the city a bit longer. Booking was quick and easy. There's a bunch of little details we got taken by surprise on so figured we'd leave a review to help others. Parking is $15 a night and there's nowhere we could find to park as an alternative. Expect to pay this if you have a vehicle to stow while you're staying. Some of the rooms offered are just more expensive versions of the same room. For example "TASTE OF INTERURBAN" is the same room as "BEST AVAILABLE RATE" except you are charged $30 extra for a $30 meal credit that you will lose upon checkout (and finding out you even had the credit in the first place). The staff was visibly exhausted from having to explain these details to guests so I am guessing this is routine practice for the hotel. Just expect to pay a little more than whatever is your bill at reservation time. Aside from the frustrating random fees the hotel was an alright stay. Rooms aren't as nice as other hotels, but you can see in the photos what that entails. If your needs are minimal this shouldn't be a big deal. The staff is really nice and tries their best all things considered. Security was exceptionally patient while we learned about the parking situation and lacked a pass.

I stayed here a few weeks ago for my staycation with my wife, and let me tell ya, it was great. The staff was sooo accommodating. Covid protocol was definitely very important to them, so we didn't have to worry about not being safe at all! I will definitely be back very soon, oh and don't be alarmed. Those sheep aren't real.

Our high school reunion committee selected this hotel for our 50th high school reunion event that took place on 09/24/22. The prices they quoted for the room, appetizers, bar and buffet-style dinner were reasonable, especially as compared to some other venues. The hotel itself looked nice enough. I've given this hotel only two stars -- meaning it "could have been better" -- because the hotel disappointed us in several significant ways. Parking for our group of about 160 was a bit of an annoyance, but tolerable. Chicken was our main entree' for dinner and, sadly, they ran out of it on the buffet line and took much too long to bring more. Equally disappointing, some of the chicken was undercooked. That was not acceptable. Then, the hotel really underperformed on the few vegan meals we had requested. Our vegan classmates were given only salads, and very modest ones at that. We don't know whether to blame the hotel's chef alone or whether the hotel's sales representative, through whom we booked our event, failed to coordinate better with the kitchen. Our class had a great evening for our 50th reunion, but that was in spite of these very unfortunate setbacks. This hotel does look nice enough but given our reunion experience here, I have to say that they have a LOT of work to do in their event hosting to earn a five or even four-star rating.

Room was great for $150. Great location near Barnes and Noble in Southcenter. Easy walking distance to mall and various eateries. The room was clean and the bed was outstanding. My only complaints are that the curtains are one inch too high and let in light that hits your eyes because you are lying down. Finally, the air con is next to the head of bed and kicks on and off quite loudly next to your ears. Free airport shuttle, friendly staff, great room!!

My stay here was wonderful. Being stranded in Seattle due to the snowstorm and Covid-related problems, the hotel management was compassionate and helpful. The night manager, Abdul Sarwari, was particularly helpful. All of the other staff members were courteous and efficient. The rooms are spacious and very clean. It is conveniently located about 10 minutes from the airport and very near the mall. I would definitely stay here again.

$50 deposit to park, special diet totally ignored, unfriendly staff who avoided and looked down on me, overall terrible event experience. If you're planning on hosting a reunion in Puget Sound, pick another place. Please. You'll be glad you did.

First time back traveling and we love our stay here. They have quick check ins and check outs, cable, and the comfiest bed. On top of that, it's near Westfield mall. One thing to be aware of is that they do charge $15 a day for parking fee.

So disappointed in this hotel. It's in the middle of a food desert & the rooms don't have microwaves. If you find something to eat, there's no way to warm up leftovers. The only option is to eat in the onsite restaurant, I prefer more variety than one restaurant day in & day out. It was very noisy to us. At one point there seemed to be some drag racing going on. Also, the freeway was very close. We couldn't have the window open because of the noise so the room felt stuffy. The one redeeming thing this hotel had going for it was it's staff. Every time we interacted with any of them, they were gracious & friendly. That's why this got rated 3 stars instead of 2. This hotel does not get a recommendation from us

1 star because we were able to check in early and check out late. We stayed 4 days and not one day did we receive housekeeping service despite leaving the tag on the door. We were double charged for the room and given basically nothing in return for the mistake except being told the funds would be released after checking out.

The rooms are nice if you like a modern vibe. However if not then rooms feel cold and a little sterile. That said, it's got comfy firm beds and thick plush robes and towels. Rooms are well insulated from ambient noise or neighbor next door. You can sleep soundly. Room service, while quick, the menu leaves a lot to be desired. The service if the meal and the meal itself does too. For being what looks like a semi high end hotel, the menu lacked any balance for vegetarians or vegan. Barely any good salad choices for dinner if you're eating in room and protein choices were burger and fish stand type offerings. Dessert had no fruit options or cake/pastry or coffee choices like cappuccino or espresso. And no non alcohol drink choices that I saw in the dinner menu. Maybe I missed it. Lastly, and of the deepest impression, was the food was bland bland bland. Nothing had flavor! So much so that I wish I could've gotten my money back. Additionally, the food was delivered in to-go boxes with plastic cutlery! Seriously? No porcelain dishes, no silverware and no salt and pepper so you can TRY to add flavor. It was cafeteria food at best! Disappointing is all I can say. I was here for a work Conference and will not come here by my own choosing in the future for work since eating in is usually what has to happen. If you venture out and don't need room service then you may be ok.

Frequent traveler guy here and if there were a 1.5 star I would have given this hotel that rating simply because the staff at the front desk were courteous. Now on to the rest of experience: 1- The bed; the mattress is very soft with no support at all. The pillows are air filled and are too high. Aftermath; sore neck and a bad night of sleep. Even the van driver was familiar with the problem and suggested deflating the air out of the pillows or calling the front desk for different pillows. So it is a known issue. But how do you solve the bad mattress problem? Do you pump the air from the pillow into the mattress? 2- Cold feel in the room with modern cheap stuff; should have been named Ikea Hotel. Where do I begin? The cheap plastic laminate floor that feels hollow? The concrete wall? It felt like being in a construction site. You could hear your own echo from the lack of insulation. 3- Noise: I could hear the lady next door' phone conversation 4- When you flush the toilet you need to stand there and hold the flush button down, otherwise it will stop 5- Electric outlets; get ready to move the cheap hollow night stand and fish underneath for a 110V outlet. Or you can plug in the USB out of the light above the night stand. But my computer doesn't charge on USB. 6- Location is okay; lots of shopping around and restaurants.

Personal service and attention. Very convinent for thr Airport. Close to other things like large mall. The front desk seemed under staffed but could be due to near post covid situation. Still they were very nice. There is a pool and gym on site.

I stayed at hotel interurban twice and both times have been great! Both stats were during the covid pandemic and I can happily say that the front desk attendants were amazingly courteous and helpful both times. They helped make sure my arrangements were set and even price matched my stay to the cheapest rate for them I found online. The hotel is new but affordable and loved the decor. The hotel rooms were modern and the beds were very comfortable. Further, you can tell everything was clean!!! Also the bar/restaurant that is attached had great food offerings also! Awesome burger and fries but I forgot to take a picture cus I was too hungry! Great staff, clean, affordable!

My bf was planning our Portland/Seattle trip and chose to stay at Hotel Interurban for the last four days of our trip since they offered free shuttle to the aiport. Therefore, we booked through Priceline (mistake).... Before our visit, I had already read some of the negative reviews about the place but found them to be fairly minor since the hotel was brand new and given that it's brand spanking new, it does come with some kinks. Anyhow, we arrived at Hotel Interurban and my first thought was, wow was this place nicee (modern, chic, and super new and up-to-date). Loved the color theme they had going on too with the gray and turqoise. The hotel was tall, sleek, and nice to look at. But here comes some of the problems we encountered. We were at the lobby checking in when we found out that Priceline had a slip and didn't send over our reservation to the hotel.... So we ended up sitting at the lobby for ~30 minutes as they tried to fix the problem. Alexandra and Merlyn were the front desk ladies and they were really nice. Since our initial booking was never received, we had to do the whole registration there on the spot. But because the hotel was completely booked of the room we wanted, we got a free upgrade to a suite on the 10th floor! They also comped us a $25 inconvenience fee that can go towards their Waterleaf restaurant or parking which, speaking of, was a whopping $20 daily!! (wtfreakk....). After we got our upgrade, Justin, (bellman and valet guy) helped brought our bags up to our room. He was really nice and gave us some recommendations on places to go to in Tukwila. THE SUITEEE: wow.... the suite was big. It had two rooms actually, a living room and a bedroom. The rooms were comfortably nice and had windows all around in the bedroom. The furnishigs were modern with the gray color theme. Bathroom looked clean and white! Everything looked nice. Seemed nice. But here comes the kinks. During the day, the room was nicely lit by the sun beaming in but as night comes, we realized there wasn't much lighting in the living room or lights in general.... The living room had two dim lamps for the whole room and it was just too dark and dim to even read. We had the bathroom light, hallway light, livingroom lamps, and TV on just for adequate lighting but it was still dim... The bathroom was nice and white until you look closely and see some yellow smears on the shower walls. House keeping definitely needs to clean it a bit better. And for the whole stay from check in to check out, we maintained to have 2 conditioner, soap, and a shower gel instead of the whole set of toiletries (shampoo, conditioner, soap, shower gel, bath salt, body lotion). House keeping didn't notice we were missing them the whole time nor did they restocked it..... (thank god I carried my own set of toiletries). And our tissue box holder was empty with no tissue box inside! :\ Now, even with those kinks, I still thought it didn't compare to the PILLOWSS..... those dreadful things are pretty useless. My bf and I kept waking up to turn the pillow throughout the night cause the pillows would like deflate and our head would sink into them. I didn't even realize until morning that I had actually kicked my pillow to the end of the bed and slept on the mattress instead. Pleaseee invest in some nicer pillows! Other than that, Hotel Interurban definitely has a lot of potential. Even with the cons (the ridiculous $20/day valet fee, the bougie overpriced food at the Waterleaf Restaurant, the bad room lighting, and crappy pillows), I did enjoy my stay here cause of the upgrade, the staff (Alexandra, Merlyn, Justin, and this other valet guy), the convenience it was to Seattle and the airport, AND HAZEL. She was definitely a highlight of hotel too. She delivered water to our room a few times and it's the cutest thing! Super convenient and high tech. With these reasons, I would rate it a 3.5/4. Without the upgrade and w/ all the cons, I honestly would rate it a 2.5/3.

I stayed here on a business trip since I got a pretty good deal on the rate. I figured give it a shot. I have to say I would probably give the hotel itself a 3 star but the customer service definently brings it to the 5 star level. My room had 2 light fixtures that did not work and a gouge in the wall where something must have hit it when moving things around. The biggest issue was with the coffee maker. First of all it wouldnt turn on. The toggle switch wouldnt move at all. Also their coffee mugs do not fit in the coffee make so you have to use a to go cup. Feeling slightly annoyed with the stay I went down to check out and when asked how my stay was i said it was OK. Sharron who was the gal that helped me asked what was wrong with the stay so I told her and she wrote everything down and then walked me over to their little coffee shop and comped me a coffee to go since the one in my room was broken. When she printed out my receipt I noticed my parking charge was not on there and I mentioned it and she said, "Dont worry about it, its on us." Overall its defenintly a new hotel but in a great location and amazing staff. I would take a light not working and a great staff over all my lights working with a miserable staff any day of the week. It is going to be one of my go-to hotels I look at when traveling from here on out. I am looking forward to trying the restaurant and updating my review when I do.

The staff at this hotel are phenomenal! From the van drivers to the front desk staff to the manager we met, this hotel knows outstanding, friendly customer service. My co-worker and I each had similar issues with the lights and switches in our rooms. They listened to us and said they'd take care of them immediately :) The location is ideal. It is close to both the airport and Southcenter Mall. You can also catch the light rail from the airport to downtown Seattle. The rooms were clean. I like the vinyl plank floors and the choice of 2 bedside lights on each side. The rooms have refrigerators and quality bathroom amenities. I highly recommend this hotel!

We are staying here currently and being that they just opened two weeks ago, we got a pretty good price. The building (on tower is apartments and one is a hotel) is high design with a very nice lobby and bar/restaurant area. The rooms themselves are very modern and clean, but we are long-term guests for business and we knew they don't have kitchenettes or anything which is totally fine cus we wouldn't use it anyway, but they don't even have mini fridges which is pretty weird/inconvenient. My major complaint is the beds. Holy cow, we both woke up soooo sore. The mattress is awful but the pillows legitimately feel like they blew up a balloon and shoved it into a pillowcase, did someone not test the bedding out before ordering 300 + of them? Yikes. I wouldn't stay here again just based on the beds. I ended up calling and asking for some softer pillows (usually hotels offer feather and foam), and after some confusion (the girl couldn't even tell what our room number was when I called down...come on hotel!), they sent up two more of the exact same pillow so we ended up going to Target at 10pm to buy our own. I also told the girl on the phone that there had been two housekeeping carts parked outside our door for the past two days and she said "oh, is there only supposed to be one?" What?! No lady, it's a hallway...unless the housekeeping staff is actively servicing a room, there shouldn't be ANY carts in the hall. I asked for an ice machine and they pointed me to a random fridge at the end of the hall with zip locks full of chunky ice. Yo, if you're not ready to open your hotel...don't open it. The front desk and all staff we have encountered are super nice (although a little out of the loop) they are still getting things going downstairs (systems, the coffee place, etc) but everyone seemed to be running things perfectly smoothly so props to them on that. Again though, you come to a hotel to sleep and when the bed is this bad, it doesn't matter how great the rest of the hotel is in my opinion.