Van der Valk Hotel Kasteel Terworm

Came here in December but it was not good. The service was horrible, the server kept making smart remarks and he definitely needs better training. The food was TINY portions, one person at the table order the risotto and it was two bites. After the server asked “was it enough for you?” with a smile on his face… We have come here many times many years ago but it has definitely gone downhill. It is a shame because it is in a beautiful castle with beautiful scenery.

I made a dinner reservation online at the hotel. I was waiting for confirmation before i book a hotel room and after a while i called for the confirmation. The reservation was made and i even got the confirmation mail afterwards. So i also booked the room to stay the night. When we were checking in, the reception said i don’t have any reservations for dinner, i showed them the confirmation mail and they were obviously confused. They said that its cancelled and they don’t know that if we or them has cancelled it. They said that they will call to check it and after that told us its cancelled and they can not arrange a table for us because they are fully booked. (!) They said they can arrange a table for us at another hotel restaurant but i wanted to have dinner at the castle and thats why i also booked a room. I would book the other hotel if i wanted to have a dinner there. There was no problem with the room and the nature was nice but i recommend you to double or even triple check your dinner reservations!

We stayed at this castle converted to hotel for 3 days / 2 nights in celebration of our wedding anniversary. We got a warm welcome with an handwritten congrats note. The service from check in to check out is professional & courteous handled. We had one night dinner in their fine dining room which is an absolute gourmet experience and on the second night we chilled at their terrace garden. Just wonderful. The room is bright located on the 2nd floor with all the aminities expected. Good size bathroom and excellent bedding. We loved the breakfast set up and service. A few housekeeping notes to highlight; we do not understand why it is not allowed to take the bathrobes to the hotel spa & pool and the AC in the room did not work well.

There will probably be lots of positive reviews about Terworm castle Van der Valk. Yes the garden, ambience and bed were nice. There are many positive things about the hotel but there are also many things that they need to improve upon to actually deserve 4* because right now they are a 3* hotel at best. Things that really need to be addressed.. 1. No airconditioning in the hotel room. 2. Housekeeping should really get rid of the cobwebs and hairs from previous guests. 3. Quality of the toiletpaper is mediocre. 4. The chairs date back from when the castle was built cause there was no more cushion left. 5. Breakfast was a disappointment. The darkly lit breakfast spread was mediocre. Very limited choice in items. When they offered orange juice you get less than half a glass poured by a host. If you order a portion of salmon, you get one small bit. 6. No slippers, robe or towel to dry your hands with and when requested I had to bring it to my room myself. Now I'm not snobbish but 4* I think in the hospitality trade means those will be delivered to your room as a service if not already provided so guests need not even ask... 7. Worst thing of all the non existing sound proofing of the rooms. I get it's a unique location within a beautiful historic building but please invest in better soundproofing. You hear EVERYTHING, neighbors next door, upstairs, coughing, flushing the toilet, walking around. To the people in the room above me, you flushed the toilet 8 times during the night. No offence to you guys but it does say something about the lack of privacy you have in the rooms. 8. On the website they advertise with a swimming pool. Don't believe them! The pool is at the Van der Valk Heerlen, down the road but walking takes at least 20 minutes and if you leave the parking lot to drive there, chances are you have no more parking space by the time you get back. To summarize, not the Van der Valk service and facilities and experience we expected unfortunately. If a member of Van der Valk would like to contact me to discuss recommendations I am at your service to offer ideas to improve guest experience and live up to the 4 stars in the future. I think you will loose customers if you do not invest in making necessary improvements.

Lovely location for a holiday in the south of Limburg. Good service, nice food (we only had the breakfast) and super environment. We had a perfect time and will for sure come back!

This is a very nice place and probably we would stay again. It is in a historic building and that comes with certain quirks. The biggest thing to know is it’s not for people who are physically limited. You don’t park near the entrance and there are no elevators to the room. Everything has steps and there is no assistance offered, so unless you get a ground floor room you are toting your bags up the narrow steps. We are fully able so it wasn’t a problem. The grounds are gorgeous and the staff generally very nice and helpful. It’s a bit odd though as it combines high luxury with low frills, such as no help with bags. They seemed a bit understaffed. The food is great but expensive if you dine in. Not unreasonable for the food but high for every day dining. Overall the stay was very good but a bit on the expensive side. One oddity was we wanted to stay an extra night ( we emailed a few weeks ahead and got no reply) and when we inquired as we checked in were told they had a room but they couldn’t book us at the front desk we had go online. We decided to move on.

Beautiful hotel with very comfortable rooms, and excellent service. I really enjoyed our business stay at Hotel Kasteel Terworm and have no complaints about the hotel, rooms, and staff. I do wish that they had an evening bar menu, and the reason being we were on business and looking for a simple dinner meal. Going into the restaurant we were surprised that the menu was more tailored to the experience rather than the business traveler. I did like what the menu offered, but wasn’t interested in a 100€ dinner. However, the hotel did offer us a beef or fish option in the bar after we inquired about other options. I enjoyed my fish dinner with salad and fries for 32€. I also enjoyed the breakfast here and would be happy to include breakfast with my room options. The restaurant is really very nice with a warm atmosphere. I definitely would consider staying here again, but would probably dine on my way to the hotel after completing my business for the day.

I really enjoyed my stay here. They thoughtfully provided two chairs, a small table and an LED lamp for us to use on the patio. Every night of my stay I spent an hour or two there enjoying the evening. It was a very peaceful on a romantic stay. The only downside is that it's a bit removed from anything else, but that's how it's so peaceful.

Really nice hotel, but I hate to say it, they stole my phone charger and travel adapter. Shortly (1hr) after leaving my room, I remembered that I left it in there. I was 99% sure so of course I went through all my bags to doublecheck and sure enough I didn't have it. Went right back to the hotel and they had cleaned the room and swore up and down they did not find it. I have not been anywhere else and there is no other explanation. When I called back to speak to the manager and explain what had happened, she was very indignant, as opposed to being helpful or offering to investigate more.. so, I would avoid this place.

Hotel is very nice, If you are looking for clean hotel, then you have come to right place. The restaurant is good and the breakfast is very good. It is not the best ever but if traveling and don't need super fancy then it will suit your needs very well. The Spa is surprisingly good but the service is less than to be desired. They have a gym that is for use but there is consistently classes scheduled throughout the day that is not mentioned on the website or in handbook. One must first check with front desk to see what time classes are for the day so you can plan a workout around the random classes, very frustrating to go downstairs for a workout only to find you must wait until class is finished. They have a massage therapist, that doesn't take clients. Not for nothing, what kind of spa has a massage therapist that doesn't take clients? The room service is fine, but when I asked the maids to come back in 5 minutes as I was leaving for workout expecting to come back to a clean room, they conveniently decided to not come back to room and not clean it at all. Would have loved to give this 5 starts but the maids and spa took away a point each.

The staff is super friendly and service oriented. All of them meet you with a warm smile and you feel welcomed here. The rooms are generous spaced and decorated with modern furniture's. In my opinion the bed could have been a bit softer, but I guess that's a matter of taste. The food is good, but not more than that. Its not a gourmet restaurant but you will leave the table satisfied. Unfortunately I wasn't able to visit the spa and pool area due to work, but a colleague was more than happy with the facilities. The hotel is almost in the middle of nowhere (Heerlen isn't the biggest town), but its close to the freeway and Brussels is just over an hour away.

The Van der Valk seems to be something of a staple here, and for visitors, a nice retreat. It has a rural feel, while not being in the middle of nowhere. The hotel is equipped with all the usual amenities, and a very nice fitness/wellness center, which has a large indoor swimming pool. Additionally, there is a very nice restaurant that serves a variety of Dutch/German dishes, along with a few others. The hotel lounge has a surprising whiskey selection. The grounds are very well maintained, and there is very convenient parking. Moreover, the hotel is located immediately off a main highway, which provides access to many activities. For military personnel, the Van der Valk is convenient to JFC Brunnsum. As mentioned, the Van der Valk is a local staple and probably has been for some time. As a result, the average age of the guests tends to be very high. Younger, professional aged couples and individual guests are definitely in the minority. Food is very good, but not stellar. Enjoyable, but not enough to keep you from hitting other local restaurants. Wine selection is respectable. Decor has a lot of character. Breakfast is notable. Service is phenomenal. Nearly the entire staff (right down to housekeeping), are bi or trilingual, and switch on the fly. All are dedicated to ensuring you get want you want or need.

I stayed at hotel for five nights and it was a pleasant experience. The turtle are happy and active under the heated lamp and a great source of relaxation and entertainment. Restaurant food was great and service was typically good. Room was spacious and clean. I will stay again.

Great place to stay. It was modern room and bath. The breakfast was delicious and had a huge variety of food. The fresh baked bread was really tasty. Definitely try this place if you have a chance.