La Maison Champs Elysées

We were so excited to spend part of our honeymoon in Paris, and we chose this hotel because it was advertised as a very nice Marriott affiliated property. Unfortunately, our experience was the exact opposite and it truly diminished what should have been a special part of our trip. The hotel and most of the rooms were clearly under construction without any indication during booking.||The photos online portray elegant, well-appointed rooms — nothing like what we were given. Our room’s carpet was badly stained and carried a strong, unpleasant odor. Sharp carpet tack strips were exposed, posing a safety hazard. The walls were dented, scuffed, and in dire need of repainting. There was no central lighting, and instead of proper bedside lamps, we were given mismatched plastic construction cone lanterns that the staff insisted were “decor.” (The staff’s deceit was unbelievable) This décor was not shown in any of the photos online and looked entirely out of place. What we had was completely different than what was online. To make things worse, the staff seemed to not care at all and were unhelpful, and the management insisted that what we experienced was reflective of 5-star accommodations. ||The overall condition of the room was worse than what you would find in a budget motel, yet the property is priced and marketed as a high-end hotel. We had envisioned a romantic and comfortable Parisian stay; instead, the substandard accommodations and misleading advertising left us deeply disappointed.||I cannot recommend this property to anyone. If you are expecting the quality depicted on the website, or even basic comfort and cleanliness — look elsewhere.||||

We had a wonderful stay at La Maison, it was stylish, comfortable, and perfectly located for exploring the city. The rooms are elegant yet cozy, and the atmosphere feels very Parisian. I especially recommend asking for Filip; he was incredibly welcoming, attentive, and made sure everything about my stay was smooth and enjoyable. His service truly elevated the whole experience.

Great location, not kid friendly as one would expect. Restaurant…underwhelming very confusing for the breakfast, you need to order your coffee, water or eggs. For me it was watch other people to figure it out. Staff was kind of dismissive and more concerned about breakfast included or not included. Kids menus do not exist even though it is still listed on the menu on the TV for room service. Not a deal breaker but could have made things easier. My daughter is more of a burger and fries kid vs. Foie Gras, just would have been easier if the menu was up to date. Front desk at check in was superb. RM 115 not so great albeit it is big it’s laden with huge steps and you need to be an acrobat to climb into bed. Trying not to be the ugly American but not the best Marriott experience, lower your expectations if you are expecting US type stay. This isn’t the US I know, but being a loyal MARRIOTT customer with a little status, please make it easier. I just wanted a coffee and a scrambled egg for breakfast! Good luck, this one isn’t for me, John Carlsson USMC RET

Lovely Hotel. Attentive staff. Clean and Comfortable. Every detail catered for. We would 100% stay again. The hotel is in an amazing location, easy to walk to all of the landmarks. The staff really make it and were friendly and helpful.

We had a lovely time, me and my mother were greeted by the amazing concierge Filip and were made to feel very welcome. Our bags were taken and we were welcomed again by Mario who made us feel very happy and taken care of throughout our trip. Together the staff improved our trip greatly, attending to every need.

Certainly one of the best Marriott properties in Paris. The service is outstanding, particularly Filip and Marta. The new restaurant (opened June, 2025) is a total gem: the decor, the staff uniforms, the resort atmosphere and the best Beef Wellington ever! The rooms have such a clean, modern atheistic and are larger than your average Parisian hotel. The location is perfect whether you are traveling for business or pleasure.

One of the best hotels in Paris. Rooms were larger than average Paris hotels with AC. Hotel staff was very friendly and helpful. The restaurant was also very good for breakfast and dinner. Location is wonderful, quiet but close to everything. Highly recommend it.

My partner and I stayed 2 nights in Paris, at La Maison. We’re both loyal clients with platinumium / titanium elite status and were underwhelmed and strongly disappointed during our stay. A few points to highlight - I sent an email the day before our arrival asking for early check-in, but the mail was ignored (not sure if ever read) and we couldn’t check-in early (12pm vs 3pm) - we had to change our room because it was freezing cold and the AC didn’t get warmer - the new room was right next to the elevator and we were woken up by the sound of construction work in the hotel - small breakfast selection, nothing what you would expect at a 5* hotel - friendliness of reception staff was mixed - few really friendly, others low energy & didn’t seem to care

This was my first time traveling to Paris where I had to book my own accommodations. As a Marriott member and the fact that this hotel is supposedly a 5 star hotel, I expected to ne staying at a nice hotel. Unfortunately, I was disappointed with my experiences here. Immediately when we went to check in, it took a couple of minutes to find someone who would be able to check us in. The layout of the lobby was not functional. Furthermore, I like my privacy. The computers at the front desk were below the counter with a transparent glass over it. Consequently, I could see not only my reservation/information but also other people's information. That is inappropriate and could even be a potential safety risk. Furthermore, some of the benefits that come associated with being a Marriott member (i.e. breakfast) were not included. The lobby appeared to be under construction. However, after checking in with the receptionist we learned that it was but that was just the style of the artist. We arrived before our room was not ready. We were able to check in and leave our bags while we went off to explore. After exploring ,we came back and our room was ready and the bags were already in the room. The room was simple, clean and what we needed. The bathroom was a little dated and i wish the glass door extended further. In addition, the toliet didn't flush well. We informed the staff and they said they fixed it but that was not the case. Unfortunately, there was no gym at the hotel. This was something that I didn't realize when I booked it. As someone that likes to workout, I was disappointed at this. Especially if this is considered a 5 star hotel. The location was good. In 15 minutes you could walk to many tourist attraction, which was nice. Overall, I was disappointed with my experiences here. The price I paid did not justify for the experience/amenities.

Awful hotel. Run down, rude front desk staff. The air conditioner in the entire building was "broken." Front desk staff told me they had mobile units they would try to get to my room "in a few hours." It was 78F outside and over 80 in the room. After finding some actual workers (housekeepers, not reception) they brought me 3 fans. The carpet was old and wet and had either feces or blood stains on it. The shower stopped working about 2 minutes into my first use. It smells very strange in the hallways. Oh! And they're trying to charge me €800 for one night! Whatever you do, NEVER stay at this hotel. I'm shocked it's in the Bonvoy network as one of its Design hotels. This place wouldn't make it as a truck stop motel on the side of a highway.

Location was great. Breakfast was great. Service was great. Check in and housekeeping and staff were great. Room, bed and bathroom and amenities were excellent. DALI, SAM, Fredric were all great. We felt safe secure and comfortable. Thank you!!! Highly recommend. Those croissants!!!!!

This hotel is in a fantastic location, right off the Champs Elysees. Great restaurants and shopping within a few minutes walk. The hotel itself is very nice and the rooms are what I consider standard for Europe. My only complaint, and the reason for the poor rating, is that their air conditioning was out in the entire hotel, and it was mid June. We were not told about it until we asked why it was do hot in our room. We weren't offered a discount, a meal, a drink, nothing. They just shrugged their shoulders and said "pardon." Not my experience with a 5 star hotel, especially one in the Marriott family.

Not a 5 star hotel Rooms small, tired and dark. Bathroom tiny. This hotel over priced and over rated. Marriott should be ashamed to call this a 5 star. Staff friendly and acknowledge hotels deficiencies

We are a couple with a 5 year old child as we clearly mentioned om the reservation before wr came here. We were accommodated in the room 211. The room is exactly on top of the terrace where they organised an event without even telling us ! They only had to do one thing. To call us and suggest to move on a different floor, in the morning. We came now in the room and the noise is unbelievable. My wife is trying to put him to sleep so evidently we cannot move now as it will take 40 minutes. Why did they give us this room if they knew they will have an event generating huge noise? Why they did not call is today to mention the event and suggest in the morning tk change the room? Why is this manager of the hotel still hired and not fired immediately? How come they gave us the room in the first place if they knew they will have an event this late on the next day ?!?!?!?! Why are the event people allowed to stay in the terrace to disturb the guests when they can simply organise inside without disturbing anybody?!?!?!!??? Worst management I ever saw in my life. This should be a 2 star hotel and the general manager should be fired immediately for making these basic mistakes. Extremely bad stay and bad experience. Do not use as a family choice. Stay away. I have videos where you csn actually hear inside the room how big the noise is. I documented everything.

This hotel is owned by the Marriott, it marketed as a boutique luxury hotel . It is a total waste of money and points. The rooms are tiny, smells like smoke, the faucets don't work, the shower runs out of hot water. There is no lobby, no atmosphere, black coffee cost eight euros, there is nothing special about this place. Honestly save your money.

Lovely hotel right next to the Champs Elysee but with a couple blocks in between so that the hotel is nice and quiet at night. The rooms were beautiful, average size but large enough that you didn't feel suffocated. What gave this hotel 5 stars for me was the service! All the front desk people were so friendly and helpful in recommending things to do for us tourists. I called earlier and requested a steamer for the room and it was there on our arrival. Also, my boyfriend and I got engaged our first night there and after finding out we were sent some complimentary champagne and nuts. They were also super helpful in assisting us with extending our stay a second night. Would definitely go back and recommend this to those looking for a hotel with ease of access to the main tourist areas but a quieter atmosphere.

Just a heads up.. don't stay here if you don't like your privacy invaded or things stolen. Housekeeping stole $400 from my purse my last day there when I went down for breakfast. I called the hotel to report this incident when I realized my money gone at the airport. They said they would call back but never did. Customer service also sucks. We asked several times for extra towels & soaps but they never catered to us. Water didn't get hot. Bidet didn't work. Bathrooms were super tiny. If I'm ever in France again, I'm avoiding this hotel chain & telling everyone I know to do so as well.

Gorgeous Boutique Hotel! Loved the styling as soon as I walked in by Maison Martin Margiela. The chic stark whiteness of the lobby waiting room, the angled mirrors, and of course the carpeted "wood panel" walkway leading to the elevators with the 3 beautiful chandeliers and fitting mannequins. Then of course you see the LED lighted Diamond in the Sky. The rooms were completely modern and tech savvy with ipod/iphone deck, and equipped with apple tv. The breakfast buffet in the restaurant of the hotel, La Table du Huit was perfect as well. I adored everything about this hotel and the location was near all the best shopping of course.

I loved staying here. The location is amazing! You can walk to Avenue Montaigne, the Champs Elysee and the Petite Palais. The interiors are simple, comfortable and minimal. The colour theme is black and white. Having breakfast in the room was better than in the restaurant I thought. The fresh juices were lovely! The size of the room and bathroom is comfortable with a full sized tub; perfect for soaking in after a long day of walking. The bathrobe is so comfy! The front desk staff is professional, worldly, and very helpful. I would definitely stay here again. Especially since it is within walking distance to my favorite lunch spot L'Avenue! And so close to all the great fashion boutiques.

Excellent choice for location with best staff service. Cigar lounge was awesome and you will love the rooms.

Great hotel experience! I'm an SPG Platinum member and have stayed at a lot of nice hotels, including others in Paris. The staff really went out of their way to help us. We were in the hotel for 8 days - work during the week and fun during the weekends. They helped with the many bags that we had for a conference booth and coordinating things. The hotel is an easy walk to all the sites that you'll want to see in Paris - very centrally located. It's next to the Gran Palais and the mid-point between the Louvre, the Eiffel Tower, and the Arc de Triumph. Will stay there again.

Awfull !!!we have been thieved in five stars hotel!!!no cameras in the hall,to see who did it!!!Spoiled birthday,no excuses;(((be careful,it could happened to you!!!