Lisa H.
Google
We had a great time at this gorgeous location in Torres del Paine National Park. Situated at the base of a mountain and close to the W trail. It was a delight to stay at this location for 4 nights.
We were picked up by the hotel in the border of Argentina and Chile. The welcome drink called the Calafate Lemonade was refreshing. As soon as we got our room key, we were taken over to the excursion desk to plan out the excursions for the next few days which were all included in our stay.
Over the course of the next few days, we met various amazing guides and drivers who took us all around the area and gave us an indepth knowledge of the region, the ecology and the park as a whole. Even during some of the hikes, they accompanied us back and forth.
I take away a star because of the food situation. We had a person with nut allergy and we were very particular about this. Unfortunately, even after various reminders, we encountered food with nuts packed for excursions and one time, the menu item didn't mention the presence of coconut in the food. Hopefully the staff takes into account that nut allergies can be fatal and shouldn't be taken lightly. We did speak to the staff on both the occasions and we were assured it wouldn't happen again.
The restaurant was really good, loved the breakfast as well as dinner. I wish the dinner menu had more rotations as we were almost out of choices by the end of the fourth night. But the staff in the restaurant were awesome.
Shout outs to Mariano (dinner), Josephina (Spa), Phillipe & Matiass (guides) & the front desk folks. They went above and beyond in their service.
We also went for the spa and the horse riding. The rooms were a bit small but I guess to have such a majestic place inside an ecological reserve makes up for the small size of the room. Everything was just awesome. Highly recommend this place.