amv108
Google
Le Calette is a property with potential, but sadly, it falls far short of what you'd expect from a hotel that markets itself as 5-star. We felt completely misled—and frankly, taken advantage of. We have stayed at other 5 star seaside properties in Italy (Il Pelicano, Il San Pietro, etc) and this property in no way, shape or form, is reminiscent of other 5-star experiences we have had.||||While the lobby and pool are beautiful, that’s where the luxury ends. Our Lotus Bungalow, which cost $1800/night, smelled of mildew and had the sterile, impersonal feel of staff housing. Despite being in a newer building, there was no charm, no warmth, and certainly nothing that justified the price. Our friend stayed in a so-called deluxe room off the pool, which was small, musty, and had black mold in the shower. No espresso machine—just instant coffee packets.||||Housekeeping did the bare minimum. Towels were changed, the bed was made, but trash wasn’t taken out and no surface was ever cleaned. Dirty beach towels were left sitting outside for days. Across the property, staff (aside from the front desk) were disengaged—housekeepers and porters didn’t acknowledge guests or offer basic greetings. The lack of service was glaring.||||At the pool and beach, service was nonexistent. On two separate days, we waited over an hour without being approached for food or drink orders. We had to get up and go to the bar ourselves. The beach club chairs were old and dingy—not what you'd expect from a hotel in this price bracket.||||We voiced our concerns to the manager on the last day and explained that we’ve stayed at other luxury seaside properties in Italy—Il Pellicano, Il San Pietro—and this was nowhere near the same league. He was apologetic but defensive. He offered to make a lunch reservation, but nothing was done to acknowledge the poor experience—not even a partial comp. A bottle of prosecco and melted gelato was sent to our chairs as a gesture, but we couldn’t enjoy it as we were leaving for the airport.||||This hotel is family-owned, and it shows—but not in the charming way. It feels poorly managed and disconnected from the level of service today’s luxury travelers expect. Le Calette might work as a casual beach club or a stop for a sunset drink, but as a hotel? It’s overpriced, underdelivering, and simply not worth it. The family should hire new management or offload the property to a hospitality group who knows how to cater to guests seeking a 5-star experience.||||We left feeling disappointed and, quite honestly, ripped off. The entire experience was comical. Spend your money elsewhere
