Sergey
Google
Had the most magical stay at this hidden gem of a luxury boutique Hotel, in early May. I was celebrating a friend's special occasion while in town Juliette & Isabella made my stay truly spectacular and magnificently went above and beyond for my dear friend and I.
From the upgraded presidential suite to all the beautiful touches Juliette (the weekend concierge) added; everything was perfect! The suite itself is jaw-dropping, and has everything one could ever wish for in a premium suite — from the huge walkout terrace on a high floor with stunning city and valley views; a full butler kitchen, to the chic yet comfortable seating; to the spa-like bathroom and the oh-so-comfy bedding. It was spacious, luxe yet extremely comfortable.
What made this hotel stand out, was the extraordinary customer service and attention to detail. The staff were all attentive yet not overbearing. Isabella & Juliette were the true stars of this stay...so attentive, caring, and compassionate. They both moved my friends and I close to tears, because of how much thought and care they put into my very short stay. It was a very special occasion, still they took everything to heart and did everything possible making our stay as close to perfect as it gets.
I also loved the location, it was peaceful...tucked away from the busyness of the downtown core, yet steps away from parks and anything one could ever want.
The front desk team were pleasant enough, although disappointingly nor as friendly/attentive the next day, with in-room breakfast issues..there definitely was some attitude displayed from the regular front desk personnel the day of check-out? Fortunately this didn't affect my friend or myself, yet it was a bit disappointing and odd. Isabella obviously being the exception, the day before, as she was not in-person day of check-out.
Only wished that my stay had been longer, and that Juliette was more available through the weekend etc! Roberto, the hotel's main concierge was also very nice and fun to speak about many different travel topics!
Still, staying here was the best hotel experience I have had in many years, definitely as good as a five-star stay one could get. I'd also say far better than the Four Seasons and Ritz-Carlton (both overrated and excessively expensive). Best Le Germain experience by far, as I've been to most of them. A true Forbes five-star/five-diamond boutique hotel experience, like one would get in NYC or Europe.