Bo Kyung C.
Google
I’m writing this review because I couldn’t respond directly to the comment they left under Soo Cho’s review — I stayed with her during the same visit.
We were charged €6 for minibar items we never touched. After raising the issue, they “investigated” and admitted there was a housekeeping error, eventually refunding the amount (Attaching their response as evidence). However, later messages denied any responsibility, which is incredibly dishonest. I am not surprised because every single word they say is either excuse or lie.
The room itself was in awful condition for what’s supposed to be a 4-star hotel. The door handle was broken, which they said they will have to fix it after a long summer, and told us to call them every single time we needed to enter. Is this what 4-star hotel does lol?Completely absurd and inconvenient. And funny that he himself was struggling to open the door and had to try multiple times. The window curtain was also faulty, which other guests seem to have complained about before—so clearly they know and just don’t update it to save money.
To make things worse, they mentioned an “upgrade”—which is laughable. The room looked nothing like a 4-star or an upgrade. It was poorly maintained and felt like a complete scam so we did not even know that was an upgraded room.
I would not recommend this hotel to anyone. Dishonest management, poor facilities, and zero accountability. We can tell by other bad reviews and hope this review helps anyone who plans to stay there.