Jacqueline F
Google
I recently stayed at Hotel Les Verges in St Paul de Vence, and unfortunately, my experience was overwhelmingly disappointing. There were numerous issues that marred what was supposed to be a relaxing holiday.
Firstly, the management of the hotel is severely lacking, particularly the manager, Mathieu, who was unhelpful and unprofessional. My credit card was charged twice for a total of €4,000, and it took five stressful days of my holiday to resolve the issue. Despite my repeated efforts to contact Mathieu, he was dismissive and uncooperative throughout the process. This level of poor customer service is unacceptable for any establishment, let alone a hotel charging such high rates.
The breakfast offered was another major letdown. The selection was extremely limited, and I was surprised to find that eggs were not included and required an extra charge. Given the cost of staying at this hotel, the breakfast was well below the standard I expected.
The room I stayed in was also disappointing. It was extremely small and not properly cleaned, with noticeable dust and dirt in various areas. For the price, the lack of cleanliness and cramped space made the stay feel like anything but a luxury experience. There is no sense of value for money at this establishment.
Additionally, the pool was in a deplorable state. It was not properly cleaned and was full of hair and dead insects, making it virtually unusable. This further added to the overall feeling that the hotel was poorly maintained and managed.
The location, while initially appealing, turned out to be another source of concern. The walk from the hotel to the village of St Paul de Vence is dangerous, as there is no sidewalk and cars race past at speeds of up to 80 km/h. This made it unsafe to enjoy the surrounding area on foot, which was a significant drawback.
In summary, my stay at Hotel Les Verges was highly disappointing. The unprofessional management, subpar breakfast, poorly maintained rooms and pool, and dangerous location make it difficult to recommend this hotel. For the prices they charge, the experience falls woefully short of expectations, offering little to no value for money.