Rebecca H.
Yelp
I stayed here for 6 nights with my boyfriend. It was our first time in Hong Kong, and we were really excited to experience this four-star hotel after reading all the great reviews. Unfortunately our experience was littered with problems, the worst one being the infestation of the room with 20+ plaster bagworms. Here is a summary of our experience:
- We arrived to discover 7+ holes in the bed sheets and comforter. We let the hotel know about the holes and they replaced the sheets.
- Generally the room was not well-maintained. It had a patched-up rug and sheets, and the rug had many stains.
- We found over 20 plaster bagworms on the walls, floors, and furniture, and these are only the places we dared to look. We took pictures (see attached pictures) and a video of the bugs and showed the front desk. All they did was give us a room change.
- After doing some research about the bugs, they need about two months in the room to grow to the size we witnessed. How well is the cleaning staff doing its job if the bugs were missed for this long?
- Our new room was cleaner, but when we used the tub, it leaked all over the bathroom floor which we had to deal with.
- Also, we originally picked this hotel for amenities such as the gym which was closed for renovations.
All we got was an acknowledgment of the problems, new sheets, and a room change - we did not come away with the feeling that the hotel staff was apologetic to our experience. We were very disgusted with our experience, and the bugs overshadowed our whole stay.