giuseppe A.
Google
I do see a lot of recent negative reviews on this hotel and I can understand why. With my review my intent is to bring awareness to what can and should be improved in this hotel so that it can stand out as one of the best in its area.
Appearance:
The hotel is located in a premium area, few minutes walk from the rambla and Mercado centrale. The look and style of the hotel goes for the decadent one of its common areas (dining room and lobby) to a mix of "great trouble in china town" style fornitures in the rooms (we staid in two of them). We got the junior suit, which is at the top of the hotel and it has a huge 30 sq.mt balcony. However the room is old and quite dirty, actually very dirty almost like none has cleaned behind and below its furniture for quite some time. Despite being on the top floor we could hear people talking in the near top apartments of the buidling, till late.
The second room was a balcony room on the first floor. Here we could hear everything coming from the street and from the near rooms ... such as the TV and people talking. Furniture in these room have similar style as the one on the top floor. 2 out of 3 desk lamps were not staying on due to a defect of the switch, which we fixed with scotch tape. In this last room the AC would switch on on its own when we would open the door to the balcony, a real mistery.
Breafast:
Lot of variety. The two self served coffee / espresso and cappuccino machine had an uneven behaviors. One was delivering half portions as I had to top it off with extra milk/coffee. Bread looked fresh and ham and cheese were tasty. Frittata was good and croisant were ok. Scramble eggs could give an improvement in quality. The table we seat in the center of the room was not staying still and it moved wuite dangerously, also due probably to the partially uneven flor.
Service:
Overall the folks at the hotel have been quite nice and helpfull. At lunch, by mistake, we left one sweater on the chair and the kind lady, remembering us, gave it back later in the evening. The front desk folks are all nice, even though one young gentleman, who gave the impressions that had better things to do than being there, was quite annoyed by any request or question (if u talk to him you know who he is).
In my modest opinion for the price of the rooms, the above shortcomings could be easily fixed. Throw old foniture away and buy new one, fix the run down floor, clean the bathrooms and every inch of the room when new guests come in, do so and you will attract more premium customers. The folks at the front desk are doing their best but the overall status of the hotel casts a shadow on the effort of the more delegent and committed ones.
I give it a 3 out of 5 start in the hope things will change for better, but if we factor in the price of the room we should take one star away.
Best of luck !