Jason K
Google
I recently had the misfortune of staying at Hotel Market in Barcelona, and I can confidently say it was the worst hotel experience of my life. From the moment I arrived, it was a disaster.||||First, let's talk about the long-haired guy at the reception. He was incredibly rude, unprofessional, and downright unpleasant. He had a condescending attitude, seemed annoyed by any questions or requests, and made the check-in process a nightmare. I don't think I've ever encountered someone so unfit for hospitality. He was, quite frankly incompetent and unfit for the hospitality business.||||The room itself was equally appalling. It was dirty, with stains on the sheets and a bathroom that looked like it hadn't been cleaned in weeks. The air conditioning was broken, and the noise from the street was unbearable, making it impossible to get any sleep. To top it off, there were mysterious bugs crawling around the room.||||Breakfast was a joke. The food was stale, the coffee tasted like dishwater, and the dining area was filthy. The staff seemed disinterested and unhelpful, much like the receptionist.||Overall, Hotel Market is a disgrace. The staff is incompetent and rude, the rooms are disgusting, and the entire experience was a complete waste of money. Do yourself a favor and stay far, far away from this place.||||I must highlight a particularly frustrating and unacceptable experience we encountered during our stay at one of the hotels. Despite Barcelona's charm and the high expectations we had for our visit, the hotel we chose fell far short of acceptable standards.||||The most egregious incident occurred when we were inexplicably locked out of our room. Upon returning after a day of exploring the city, we found that our key card no longer worked. Assuming it was a simple mistake, we headed to the front desk for assistance. However, what followed was a nightmare.||||The staff were not only unhelpful but seemed completely indifferent to our predicament. They couldn't explain why we were locked out and offered no immediate solution. Instead, we were left waiting in the lobby for an unreasonable amount of time, with no communication or updates on the situation.||||The complete lack of customer service was infuriating. We were treated as if our inconvenience was a minor issue, despite the fact that all our belongings were locked inside our room. The staff's attitude was dismissive, and at times, even rude. It was clear that customer care was not a priority for this hotel.||||After what felt like an eternity, we were finally informed that the lockout was due to an error in the hotel’s booking system. No sincere apology was offered, and the explanation was vague at best. By the time we regained access to our room, the evening was ruined.||||This experience starkly contrasts with the generally high standards expected in Barcelona's hotel market. The incompetence and lack of concern displayed by the hotel staff were appalling. It’s incidents like these that can tarnish the reputation of the city's hospitality industry.||||In summary, while Barcelona is a beautiful city with much to offer, our stay at this particular hotel was severely marred by poor management and abysmal customer service. The incident of being locked out of our room for no reason was not only inconvenient but also emblematic of the hotel's overall lack of professionalism and care for its guests. Such experiences should serve as a cautionary tale for travelers seeking accommodation in this otherwise fantastic destination.
