Hotel Mercier

We recently stayed at Hotel Mercier in Amsterdam and had a mixed experience. The location is fantastic, and we were warmly welcomed at check-in, which set a great tone. Unfortunately, things went downhill when we encountered an issue with our room. We had booked an internal room (no exterior windows) through a third-party travel portal, and found that the air conditioning didn’t work. Even with a fan provided by staff, the room remained over 25°C. The hallways were noticeably cooler, making the room feel even more uncomfortable, especially for sleep. We saw that another room was available to book online and asked to be moved, but were told by the front desk that they couldn’t help because we booked through a third party. We spent hours ping-ponging between the hotel and the booking company, trying to sort it out. Eventually, while at dinner, the booking company confirmed a room change, only for us to return and be told that the new room had been booked by someone else online in the meantime. It was our last night, and we had an early international flight, so it was a frustrating end to an otherwise lovely trip. Most reviews mention how beautiful the rooms are, but it’s worth noting those are the external rooms, so be mindful of the distinction when booking and consider calling ahead to confirm room type. Internal rooms are small, motel-like set up - and in our experience very stuffy. We usually seek out and support local, boutique hotels, but sadly in this case, it felt like we were penalized for not booking direct. Hopefully service is more consistent for those who do.

stunning! Should've taken more photos of our room. We were on the fifth floor. Had a wonderful view. Everything was very clean, customer service was superb. My parents had a room on the second floor that has stairs up to the bed that was a bit odd, they were able to switch the following night but just be mindful when booking if you want a one story room to keep in mind when requesting your room. Hotel has wonderful design, vegan restaurant downstairs is charming. The lemon sours check in are yum!

We spent four nights at the hotel at the end of April. We stayed in the newer wing overlooking the courtyard which we liked a lot. After reading other reviews about these newer rooms being compared to a motel rooms, we were pleasantly surprised that for us there was no motel feeling at all. The room's glass door and windows faced the pretty green courtyard, there were lots of bird singing in the morning! We also enjoyed the absolutely gourmet breakfast with a variety of granola, yogurts, pastries and fruits. The kitchen cooked eggs and crepes to order. I recommend the hotel to anybody heading to Amsterdam. The location is perfect too. Close to everything we wanted to visit as well as the city centre and the train station.

I enjoyed my stay at Hotel Mercier The beautiful Art Deco decor is displayed throughout. The rooms are spacious, clean, and very quiet. The hotel concierge staff is friendly and extremely helpful and always made sure we had everything we needed. I would definitely stay here again and give it 5 stars!!!!

Comfort meets Chic and Cozy. That would sum our experience staying 3 nights at Hotel Mercier. We thoroughly enjoyed the stay, extremely professional staff, location to die for and the local in house restaurant - BonBoon, the restaurant, hit it out of the park for all the drinks and food we had at the restaurant.

Quirky hotel, chic with great service.. Vegan restaurant outstanding. Breakfast could have had more choices. Not a vast hotel so don’t stay if you want a really happening place. Beautiful bar. Lovely stay.

We had an interior room and the air con didn't work. We sweated the whole night. Reception provided a small fan the first night that helped. In the morning, reception told us maintenance would fix the aircon. After being gone all day, we came back and they said maintenance wasn't able to come out and there was nothing they could do about it. It was 26 degrees in our room. We asked for another room and saw availability online, the receptionist at the time told us she couldn't move us because of availability. Then we asked if we could buy the other room for the night and she said that was an option. Dishonest customer service, lack of transparency and communication contributed to this low review. We had a non-refundable room rate which we believe contributed to their unwillingness to move rooms as they wanted to keep the other option open for another guest. They ended up giving us 1 night for free once the 3rd party booking service reached out as it was a breach of contract for not providing a room with aircon as it stated online. Would not go back to an interior room as it was very small. The location and decor of the place was nice.

Most disgusting hotel. Rooms are more like motels, which are filthy and dirty. They provide you with no water bottles or a fridge in the rooms and on top of all of this, THEY DO NOT OFFER ANY ROOM SERVICE. Very disappointing for what is meant to be a 4 star hotel. Never to return.

Great location, it's a safe area and you can walk to everything from here. Fantastic staff that always has the best attitude. I loved the breakfast here. The room was perfectly clean and well size and comfortable for the two of us. I would stay here again.

Very nice hotel on a quiet side street near canal. Staff was friendly at front desk. Our separate shower room had a very funky smell, we had to keep the door open. I think it was coming from the vent inside the shower stall. The separate toilet room did not smell foul. We were very surprised our room was never cleaned even though we left card off door. I had to ask for fresh towels and toilet paper. This hotel had the worst toilet paper we encountered in Europe (12days) It was like sandpaper. The breakfast room was very nice (7-11) a good breakfast. Surprised there were no condiments provided.

Hotel Mercier: The epitome of Dishonesty Traveling extensively across Europe, we have stayed in accommodations of all kinds, from five-star luxury hotels to budget-friendly stays. Rarely have we encountered a hotel as blatantly dishonest as Hotel Mercier. First, the false advertising. We paid extra for a deluxe room, expecting a higher level of comfort. Instead, we were placed in a motel-style room outside the main hotel, with no privacy, as anyone passing by could see directly inside. This was not remotely the deluxe experience we were led to believe we were booking. When I raised this issue with the staff, I was told the hotel was fully booked and that we could not be moved until the next day, an important fact that should have been disclosed before check-in. Then, the deception went even further. Unfortunately, that night, my husband became seriously ill, and we had to cut our trip short and fly home to New York a day early. At checkout, I spoke with Lazlo at the front desk, who clearly assured me that we would not be charged for the unused night as long as Hotels.com waived their cancellation fee. Wanting to confirm, I immediately contacted Hotels.com, and they agreed to process the refund, provided the hotel honored their commitment. But after we checked out, Hotel Mercier flatly denied this agreement, both to us and to Hotels.com. Hotels.com has confirmed multiple times that they were fully willing to issue the refund if the hotel simply honored their word. Instead of taking responsibility for their employee's promise, the hotel lied, repeatedly claiming that Hotels.com would not process the refund when in reality, it was the hotel itself blocking it. When confronted, the hotel dismissed the situation entirely, claiming Lazlo had made a mistake, as if that somehow absolves them of accountability. This is not just poor service. This is a hotel that routinely deceives its guests. They mislead people into booking rooms that do not match their advertised descriptions, and when their employees make a commitment to a guest, they refuse to honor it. A reputable hotel stands by its word. A dishonest one shifts blame, lies, and hopes you will just give up. Between the false advertising of their rooms and the deliberate dishonesty regarding our refund, Hotel Mercier has made one thing clear: they cannot be trusted. There are plenty of wonderful hotels in Amsterdam that operate with transparency and integrity. This is most obviously not one of them.

First time in Amsterdam, chose this hotel because of the close proximity to the city center. Close to the canal with regular boat tours, Annie Frank House and lots of eateries, shops neighborhood happenings. The hotel is in great shape with nicely equipped rooms. Large bar in the lobby that is open late. Very busy vegan restaurant attached to the hotel with 5 course menu. Great place to stay while in Amsterdam!

Amsterdam was the first city I went to my first time in Europe. I did not know what to expect, and when I arrived at this hotel, the hotel workers were patient enough to explain things about the city, offered me water, and held onto my luggage while I toured because I arrived before the room was ready. The view from the room I had was peaceful, it was right next to a garden, and the room was soundproof, and the curtains were blackout curtains which was an excellent detail because of the time difference from traveling overseas. This hotel offers breakfast. It was the best-included hotel breakfast I have ever had. The chef was there to make whatever breakfast food you wanted, and everything from the fruit to the bread tasted fresh. This hotel has a bar area that is beautiful as well. Also, the location of this hotel is excellent. It is close to a metro station and a lot of shops. It is walking distance from many touristic places like the plaza.

This retro modern hotel is perfectly located near Westermarkt and the Anne Frank House. You can walk almost anywhere in the city or conveniently take the nearby tram or metro. The room was nicely decorated with touches of gold, rugs on the walls and a Marshall's speaker, which is such a cute touch! The beds were comfortable with plushy comforters and the space we had, had a seating area for two with a quaint marble table. The lobby itself had a bar and a restaurant which I had the chance of tasting for breakfast and had scrumptious scrambled eggs, freshly baked croissants and fresh fruit. I do think it was a little pricey if it isn't included with the room, so that was something to consider. The service was excellent as they were helpful with any questions we had and greeted us every morning even when we were groggy and tired. Will recommend and stay here again!

We had booked a room here, for our honeymoon, and were really looking forward to our stay. The day before we were scheduled to fly out was the day the US implemented the travel restrictions, followed a few days later by similar circumstances in the Netherlands and France (where we would have travelled from to Amsterdam). Since then, we've been able to reschedule our plane tickets, our hotel in Paris, and even the train tickets from Paris to Amsterdam. But Hotel Mercier has continued to be the one holdout, refusing us the opportunity to reschedule our stay there. Because of this we may have to forgo our travels to Amsterdam altogether and that has been a huge disappointment. I will acknowledge the fact that our reservation was considered non-refundable (our Paris hotel reservation was as well, but they were accommodating given these circumstances) and we knew that. But facing a global pandemic we had hoped for a little wiggle room. Live and learn, I suppose. But the disappointment and frustration is real.