helenwQ8083PR
Google
I have never before stayed in an hotel with such bad service. Trying to order a drink at the bar took 20-30 mins, firstly trying to find a member of staff then waiting until they actually poured the drink. This happened on the three times we tried to order a drink. We gave up after that.||We had ordered the tasting menu - the first course is basically bread and butter. When we asked if there was an alternative to the fish, we were simply told no. What if we had been vegetarian? When the fish came, it was inedible - very watery sauce, tough leathery cabbage, fish tasteless and barely cooked - could have done with an extra minute of cooking. ||The toilets in the public areas did not have enough hand towels and were not kept clean enough.||The duvet was lumpy - patches with filling and patches without. Pillows were also lumpy.||At breakfast the next morning, we were told we would have to wait as a table of eight had placed an order. A hotel which can't cope with eight guests!||In the lounge in the morning, tables had not been wiped from the evening before. They still had crumbs and glass rings from the previous evening.||We have stayed in many hotels around the world over the years, both on business and leisure. When we checked out, for the first time ever, the receptionist did not ask how our stay had been. In fact, at no time at all did any staff ask if everything was ok. Probably because they didn't want to hear the answer. ||The staff (reception, bar staff, waiting staff) were all dressed in old jeans and casual clothes you might wear for walking the dog, looking very tatty and unprofessional. This was the approach taken to every single element of this hotel.||I really hope you do not waste your time and money visiting this hotel. You will be very disappointed.