Sydney Rivera
Google
My husband & I stayed for 3 nights for the first part of our honeymoon last week. Beautiful location/hotel, wonderful service, and exceptional food and drinks. The rooms were incredibly small which we somewhat expected since it’s Europe. But even New Yorkers like ourselves who are used to small spaces were a bit shocked at how small it was considering we got a higher priced room w/ a terrace. No room at all to stand or walk. We definitely wished we looked into the room size more before booking this for our honeymoon so we don’t fault the hotel- but definitely unfortunate. Our only serious concern we had was the lack of transparency regarding payment. We were told by our travel agent that we would pay on-site during check in or check out. On our wedding day in NYC a few days before checking in, my husband got a random charge for $400 that we thought was fraud since it was under another hotel name, but turned out to be from this hotel for “the first night”- strange but okay. Then when we checked in we got charged for the remaining 2 nights plus incidentals which made sense. However, when we checked out we were then forced to pay for the entire stay AGAIN. We were told that the first 2 charges would drop off, but this means that for 3 nights we were charged almost $2,500 if you add up all the separate charges. Even though the first two charges were going to drop, that is still over $1,000 we didn’t have access to for the rest of our vacation. The hotel’s reasoning was because we didn’t pay up front when we booked in March. As very frequent travelers we have never experienced being charged this way anywhere else. Our travel agent also confirmed that this wasn’t communicated to her and she will now have to note this to any future clients who want to book here. Again, all in all we had a great time and everyone was SO nice. But this unfortunately made us regret booking here and had us looking forward to our next destination a little too much.