Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

We booked the EXECUTIVE HOUSE ZEN Deluxe Double Room via our AMEX card. When we arrived, we received a room upgrade as well as all the benefits that came with the booking as expected. It was a smooth and professional check in process with the staff for our honeymoon. My husband and I loved every aspect of our stay there. Again, service was amazing and on point. We loved that the room decor was minimum and reflected a Japanese vibe. Access to the lounge was also available to eat at different points in time, so it was nice to grab snacks and drinks here and there. Although advertised on the AMEX site that our room would provide a Sakura view, we didn’t get it but that was alright. In terms of accessibility, the hotel is a little far from the subway (10-13 min walk). It’s probably more for a relaxation stay than for people on the go. P.S: I really took a liking to the welcome ginger tea that they provided us for a welcome drink. It was super delicious. I’m not normally a fan of ginger haha!

Six Stars! Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN - Absolutely Amazing! My stay at the Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN warrants a six-star review! The staff were simply amazing and exceptionally polite. Returning to the lounge for the delicious food and drinks was always a welcoming experience after exploring Tokyo. The rooms were great. Super like! The incredible people, the welcoming lounge, and the wonderful rooms combined to create a stay that exceeded all expectations. I wholeheartedly recommend the Executive House of Zen to anyone seeking a truly memorable and rejuvenating escape.

I don't write hotel reviews often, but I felt the need for The New Otani EXECUTIVE HOUSE ZEN because we had such a great stay. Their service and amenities (especially the Executive House Zen lounge with its many snacks and drinks) were the best of the best. All of their team members are so friendly and welcoming (even compared to the already high level of Japanese hospitality service). My wife and I would like to specifically thank Ms. Okabe who went above and beyond to assist us with everything from reservations to pizza recommendations to arrange our transport with our heavy luggage. The New Otani EXECUTIVE HOUSE ZEN location was perfect for us because it was right between Shibuya and Ginza and easily accessible on the Ginza or Marunouchi lines. No question that we absolutely will stay again when we're back in Tokyo!

A very authentic Japanese experience was had, from the service to the room. Only complaint was the shower did not get hot. But the executive lounge service is unbeatable, food was solid within the hotel. Location is quiet and close to the subway.

Nice rooms, with loads of amenities and access to a private lounge that has delicious food for free. The only negative comment I have is their outdated policy on tattoos in the gym. Policy states that tattooed people are not welcome, even if they’re covered. Makes zero sense and is just flat out discriminatory. I wore a long sleeve though and had no problem, although the gym was small, and weird policies on footwear, and was filled with a bunch of geriatrics. Otherwise, did the job. Would have been a 5 star if they didn’t look down on foreigners with tattoos ☺️

My experience at this hotel was exceptional, deserving a five-star rating. What truly stood out was the friendly and welcoming atmosphere created by the dedicated staff members. I highly recommend this hotel to anyone seeking a top-notch hospitality experience.

Everything from the room cleaning services to the Zen Lounge to the food was amazing. Everything is kept so clean and neat, and the staff are absolutely kind and displayed the utmost professionalism. My Christmas vacation was an absolute delight staying at the property, and I cannot recommend them more for anyone traveling to Tokyo.

This is perfection. Ive never stayed in a better 5-star hotel like this. Ive stayed 2 times and always try my outmost to stay at least one night here when visiting Japan. Sure, it is PRICEY but compared to Tokyo prices for 5star hotels this one is insane value. I always make sure to stay at the hotel when booking this. I wouldnt say its a good hub to have in Tokyo if its your first time and you want to explore, this hotel is purley for i dulgance and unwinding in my opinion. Service is immaculate and they will attend to your every need. Super cute staff, we would like to say an extra big thank you to Thiego that made our stay so special. With the room you have access to the lounge with free drinks and 6 different smaller bite servings (afternoon tea, canapees). You have free flowing good champagne, and cocktails. Thiego made us the tastiest chaprinhas outside of Brazil :) The only negative is the golden spa, its way too small for the size of that hotel, and also its a members Club so its people from outside of the hotel too that are there. The pool can house 4 people!! Thats insanley small for a hotelcomplex with 1500+plus rooms. Its included in the executive house zen, but even for free i wouldnt bother, we tried to access the pool and it was impossible. Th breakfast is also included, you can pick from different venues plus room service. Satsuki breakfast buffet is a must try! All in all, i will be back as long as my wallet allows me. It is my favourite hotel in the world. Tha k you everyone that works at the executive house zen for making our stay so special