Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

I cannot say enough wonderful things about this hotel! From the moment we arrived, we were warmly welcomed and made to feel right at home. The staff went above and beyond in every way — friendly, attentive, and always ready with a smile. They truly care about their guests, and it shows in every little detail. The hotel itself is immaculate, beautifully designed, and offers every comfort you could hope for. The rooms are spacious, spotless, and thoughtfully appointed, making it a perfect place to relax after a long day. Whether it was the concierge helping us plan our day, the restaurant staff providing excellent service, or housekeeping ensuring everything was perfect, the level of hospitality was unmatched.

We booked the EXECUTIVE HOUSE ZEN Deluxe Double Room via our AMEX card. When we arrived, we received a room upgrade as well as all the benefits that came with the booking as expected. It was a smooth and professional check in process with the staff for our honeymoon. My husband and I loved every aspect of our stay there. Again, service was amazing and on point. We loved that the room decor was minimum and reflected a Japanese vibe. Access to the lounge was also available to eat at different points in time, so it was nice to grab snacks and drinks here and there. Although advertised on the AMEX site that our room would provide a Sakura view, we didn’t get it but that was alright. In terms of accessibility, the hotel is a little far from the subway (10-13 min walk). It’s probably more for a relaxation stay than for people on the go. P.S: I really took a liking to the welcome ginger tea that they provided us for a welcome drink. It was super delicious. I’m not normally a fan of ginger haha!

We stayed here for more than a week and were delighted with how friendly and helpful everyone was. They helped us book dinner and musical shows and were available for any other questions we had. The staff went above and beyond. Though we don't speak Japanese, most of the staff was fluent and very respectful despite our language barrier. We can't wait to stay here again on our next visit to Tokyo.

Compared to other hotels which are comparable — or lower — in terms of the price point (such as Andaz or Grand Hyatt), the facilities at New Otani Executive House Zen overall seemed dated. We were also not thrilled with the food in the breakfast buffets and room service which was quite limited. The perspective to keep in mind is that Executive House Zen is a super high-end hotel-within-a-hotel with a really high price point. I will say that the staff were amazing and were extremely helpful to us when our kid got sick. They helped find a really good paediatric clinic nearby and also delivered a cute care package to us.

I don't write hotel reviews often, but I felt the need for The New Otani EXECUTIVE HOUSE ZEN because we had such a great stay. Their service and amenities (especially the Executive House Zen lounge with its many snacks and drinks) were the best of the best. All of their team members are so friendly and welcoming (even compared to the already high level of Japanese hospitality service). My wife and I would like to specifically thank Ms. Okabe who went above and beyond to assist us with everything from reservations to pizza recommendations to arrange our transport with our heavy luggage. The New Otani EXECUTIVE HOUSE ZEN location was perfect for us because it was right between Shibuya and Ginza and easily accessible on the Ginza or Marunouchi lines. No question that we absolutely will stay again when we're back in Tokyo!

A very authentic Japanese experience was had, from the service to the room. Only complaint was the shower did not get hot. But the executive lounge service is unbeatable, food was solid within the hotel. Location is quiet and close to the subway.

My experience at this hotel was exceptional, deserving a five-star rating. What truly stood out was the friendly and welcoming atmosphere created by the dedicated staff members. I highly recommend this hotel to anyone seeking a top-notch hospitality experience.

Six Stars! Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN - Absolutely Amazing! My stay at the Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN warrants a six-star review! The staff were simply amazing and exceptionally polite. Returning to the lounge for the delicious food and drinks was always a welcoming experience after exploring Tokyo. The rooms were great. Super like! The incredible people, the welcoming lounge, and the wonderful rooms combined to create a stay that exceeded all expectations. I wholeheartedly recommend the Executive House of Zen to anyone seeking a truly memorable and rejuvenating escape.

Wonderful hotel within a hotel. The rooms are well appointed with very pleasing decor and amenities. The Executive Lounge offers so many options throughout the day that it proved to be both a perfect start for breakfast and an enjoyable way to relax at the end of the day. Views from the Executive Lounge provided opportunity to view Fuji, especially delightful at sunset. The staff are very friendly and the service is exceptional. Overall, staying at the Executive House Zen added to the vacation experience, highly recommended.

I stayed in New Otani both garden and main tower several times before but never had an opportunity to stay in the executive house zen. They assigned two floors of the main building (I think it was 11 & 12 FL but I don't remember correctly) for the executive zen and they have their own front desk, lounge, and club house exclusively available to the zen quests. You can have meal and drinks unlimited during their business hour at the lounge and it's really a good deal when you think about how much you spend for just drinks at any bars in Tokyo. Also I really liked their breakfast selection and drinks and also it's such a good deal as you would spend $30-$40 per person if you had an in room dining breakfast. I also loved my room so much and all the staff went above and beyond to make sure all my needs were met. One thing I really liked about the room was that they had this smart phone that I could use freely during my stay so I could make free phone calls and use data service, and didn't have to get frustrated with my T-Mobile data service which were so slow or didn't work at all in Japan. Overall, it was such a great experience and such a good deal which was about $400 per night. I'd definitely love to go back when I visit Tokyo next time and highly recommend anyone who's planning to visit Tokyo. Please note that the rooms in garden tower are not renovated and are very very old and also services are not good. Main tower rooms are ok but it's no comparison to the executive house zen. Trust me, you can truly experience 5 star facility and outstanding service at the zen and it'll worth every penny you spend.

Nice room with an executive lounge with some light snacks and few selection of alcohol. The good thing is, it's included with the room lol.