Hotel PACAI

Fantastic hotel in the center of old town Vilnius. Rooms are on the small side, however they are well appointed. Service is outstanding with friendly and helpful staff. Stayed here 5 nights and was sad to leave. Can’t beat location next to shops, restaurants, and the old Jewish quarter. Would definitely recommend and stay here again.

I had a wonderful stay at Hotel PACAI. The location is perfect—walking distance to many key sights in Vilnius—and the building itself is full of history, once a noble residence visited by Napoleon. The spa was relaxing, especially the hamam room, which was a highlight. Best of all, the breakfast bakery selection was outstanding—I even took a couple of almond croissants to go.

What a fantastic gem of a hotel! The location could not be more perfect, right in the middle of the beautiful old town. The buffet breakfast here is 5* +, they have everything you can think of wanting to eat, and it’s all cooked to perfection. The welcome glass of bubbles, and complimentary access to the sauna and hammam in the beautiful spa is a lovely touch. The rooms are modern, spacious and clean with lovely Molton Brown products. We can’t wait to visit again!

A perfect blend of history, luxury and modern design, Hotel Pacai is one that we will never forget. We stayed only two nights (and are eager to return someday for a longer time) and the hotel was a beautiful start to our Baltic trip. You can't ask for a better location. Steps away from Vilnius Cathedral, charming cobbled streets, shops and cafes yet the hotel itself remains a peaceful, luxurious sanctuary for the bustle of the city. Highly recommend for anyone looking for a memorable stay in Lithuania's capital.

I had the pleasure of staying at Hotel PACAI in the heart of Vilnius Old Town, and honestly—what a perfect experience! From the moment you walk through the gate, there’s this elegant atmosphere and a subtle, lovely scent that follows you all the way to reception. The staff were incredibly kind, cheerful, and always ready to help with a smile. My room was spacious, spotless, and offered a charming view—definitely felt like a touch of luxury. The spa session was just what I needed to unwind, super relaxing. And the breakfast… oh, that omelette! You could genuinely die for the taste. Yes, the price is a bit higher than some other options around, but it’s absolutely worth every cent. If you're looking for comfort, elegance, and a memorable stay in Vilnius, Hotel PACAI is the place.

The facilities of the hotel are excellent. The quality of the food is very good too. My mid par review is based on the staff, primarily the bar/restaurant staff. There’s an air that it’s ok to give sub par service. ||Two examples include, first night I can’t get into the restaurant although there are maybe 6 tables being served. I then agree to eat in the bar, I order wine and water…wine arrives, no water and 20+ minutes later I’m still waiting to put my order in. I went to the restaurant again and asked why couldn’t I get a table, for some reason that works although am told it might take a while to receive my food (?). My meal came within appropriate timing and was delicious. Why did I have to deal with all this nonsense to start off my stay? ||Second situation included not being able to eat lunch on the outdoor patio although there had to be 8+ tables available. I then went to the bar, ordered a €30 burger. I took a quick peak outside and a table where prior guests were sitting is available, I asked can I move outside and was told yes. Next thing I know I’m being told while sitting at the table that it’s reserved….embarrassing situation and move back inside. I finally decided to write this review as there are 3 children jumping up and down on the sofas, hitting each other with the seat cushions and are so animated that everyone is shaking their heads….this is not a place where I want to spend €30 for a burger. The staff is observing this situation and could care less that their guests are being impacted in what they probably consider is a “high end” environment.||I’m trying to figure out why I chose Hotel Pacai as the overall experience has definitely not met expectations Hopefully they can figure it out moving forward for others.

We have been staying here for years. The most important asset apart from the perfect location, the well maintained property, the excellent service and the amazing food and drink here are its people. They never cease to amaze us with their genuine hospitality and care for their customers. Today was the best example. We travel here often as my wife has an elderly mother living in a city 2 hours away. 3 weeks ago she left some personal effects in a safe by accident and today on a subsequent stay the items were returned to her only because of the very honest maid staff and very well run hotel and very honest people. We are very grateful to you after many years of staying there. This place is awesome and you will not be disappointed staying here.

Fabulous option in Vilnius, central to Old Town and next to Town Hall. Lovely welcome, easy check in. Beautiful surroundings and courtyard, felt very secure. Room was a bit of a walk on the way in via reception, but easy access when leaving. Staff all super friendly and attentive. Room was very clean and comfortable. Access to the spa included a hammam room (40 degrees) and Finnish dry sauna (80 degrees), with all spa amenities. Breakfast was lovely - a la carte options and full buffet. |Thoroughly recommend!