Hôtel Palafitte

The location of this hotel is excellent, with beautiful views, and they offer canoes and paddleboards. The rooms are spacious. However, the downside is that both the public areas and the rooms were somewhat dirty, with spider webs visible in many places, which was disappointing. This may be due to a shortage of staff, leading to untimely cleaning. The restaurant was mediocre, with food quality not matching the price, and the service was average as well. Additionally, we were charged three times for a purchase at the bar, and this issue was not resolved even by the time we checked out.

It was a one time experience back in 2010 when we first visited this hotel for 2 nights. All rooms has a direct access to the lake. Some parts of the floor in the room was made of glass to give a maldives feeling where we could literally see the water under the glass. The restaurant food was lovely(except the fish. I forgot the dish name). Customer care is typical swiss. Zero smile with big attitude as if they are doing a favour to you🤣🤣. Nevertheless, would love to stay in the hotel again just for the view. And yes, the night was equally charming..

We checked out after the first night. It is inconceivable to me how a Five Star hotel can afford to have so much dirt and insects IN THE ROOM. The room is dirty and not renovated. If you decide to go to a camping, say in the woods or on a lakeside, you expect that of course, but maybe you're prepared for it there. But in the case of a five-star hotel, it never crossed our minds that we were buying a ticket to a nightmare. If you go near water, yes, it is natural to have spiders, mosquitoes and all kinds of insects. But it is horrible how many spiders there are in the room, and not the smallest size... It's also a fact that you can only go out on the terrace after sunset if you're perfectly ok with countless insects flying around, with good sized spiders, and billions of mosquitoes and flying insects. But in your room - which is otherwise protected from intruders by mosquito nets - there are nonetheless a lot of giant spiders. If you haven't counted 20, you haven't counted one. Unfortunately, they are in the corners, but also on the pillow in bed.... The room is littered with insect remains already eaten by spiders. If someone is really not OK with sleeping with spiders, I would not recommend it. However, if that is not a problem for you, this is the best accommodation on the lake. Unfortunately, we are not the only ones complaining about this. I have read several reviews (afterwards, unfortunately) complaining about spiders in the room.

Thank you for the unforgettable day. Thanks to you, we spent a day with very nice memories. Room at the sea was magnifique. Diner was excellent and the cocktails fantastic. We hope to see you soon again.

All I can say is WOW. I was very impressed with Hôtel Palafitte. The location on the lake makes for some gorgeous views all day long. The rooms are uniquely designed, pretty big, have amazing views and are very comfortable. AC only goes down to 19 degrees, so it is a little warm in the rooms during hot days, but cools down nicely at night. Service was outstanding. On-site bar and restaurant are excellent. I highly recommend Hôtel Palafitte and am looking forward to coming back.

Food was good, but the service was not courteous at all. Wine list was not given. After ordering the food, the wine was not requested and the food was already served.||Food was good, but the service was not courteous at all. Wine list was not given. After ordering the food, the wine was not requested and the food was already served. We had to wait over 30 minutes for the main course and when we made a note to the service staff there was not a single apology for the delay (neither from the chef de rang nor from the chef de service) completely ignorant and expensive if you pay attention to the service.||The food was good but on the whole, the service was very disappointing.

Fabulous huge rooms on stilts in the lake. Really well appointed and gorgeous views. Loved swimming in the lake direct from our private deck.

Was an excellent experience just would like it more if the dinner menu was bigger with more stuff to choose from… other than that amazing staff, and my wife enjoyed it too so I’m good with that.

I absolutely love Switzerland and I go there almost every year. I try to explore different parts of this wonderful country with each trip and one of the most wonderful experiences was my last visit to Switzerland from which I have just come back. I stayed at the Hotel Palafitte which is located on the lakefront of the beautiful lake Neuchatel and the experience of living here was wonderful beyond words. There is something special about this place that filled me with so much drive and energy. I usually like to visit a new place every time but this is one place that I will definitely visit again.