DVIR A.
Google
I would of give 0 star if it was possible
HIGHLY RECCOMEND TO PEOPLE TO STAY AWAY FROM THIS PLACE THE STAFF ARE RUDE
Our experience at this hotel was extremely disappointing due to the behavior of the staff, particularly the manager, Francesca, who was rude, unprofessional, and misleading regarding a ZTL (restricted traffic zone) issue.
Before arriving in Siena, we messaged the hotel to ask how to register our car for ZTL access, as it was our first visit to the city. The staff clearly replied: “Come to the hotel and we will register your car.”
However, upon arrival, we were told we had entered through the wrong gate and would receive a fine. The receptionist then gave us incorrect directions to the parking area, causing unnecessary confusion. No one informed us that there was a 30-minute limit to find parking—something that can lead to an additional fine.
The next morning, I spoke in person with Francesca, the manager, who admitted she could not assist with the first fine but promised to resolve the 30-minute issue with the local authorities. Later, after we left the hotel, her tone changed completely in email correspondence. She denied making any such statements and sent very rude and offensive messages, even making an inappropriate remark referencing the USA.
I am attaching screenshots of the hotel’s messages as proof. The tone and attitude displayed were unacceptable, disrespectful, and borderline discriminatory toward tourists simply trying to enjoy Siena.
The stress and frustration this hotel caused us will not be forgotten. While the location is great, the staff’s behavior ruins the experience.