jb76orange
Google
I chose this property after a lot of research—not for the golf, but because it offers a Michelin-starred restaurant, an in-house spa, and its own winery. Before arrival, I confirmed via email that the restaurants could accommodate vegan options.||The drive up the winding road revealed a beautiful property, even in the rain. Parking was complimentary and plentiful, and we made our way into the lobby with our bags. Though a bellman offered assistance, we were already inside. The lobby had a lovely setup of infused water, cava, and snacks, though none of it was actually offered at check-in.||Check-in itself was pleasant, and our king room was quiet, comfortable, and overlooked the pool and grounds. Natura Bissé toiletries, robes, and slippers were thoughtful touches, and we appreciated how peaceful the room felt.||Wanting to make the most of our one-night stay, we headed to the 19th Bar around 5:30 p.m. for snacks and drinks, only to learn the kitchen was closed. The small lounge had no available seating—tables were reserved or pushed together for groups—so we returned to the lobby to regroup. When we inquired about the Michelin restaurant and winery, we learned they were offsite in town (contrary to our understanding) and that the restaurant was fully booked. We did manage to secure spa access and a dinner reservation at L’Olivera.||Back at the bar, we were allowed to sit at the counter for a quick glass of wine before heading to the spa. Unfortunately, the spa experience was anything but relaxing: despite posted limits and designated family hours, the space was crowded with loud, splashing children. Even in separate rooms, the noise carried. We ended up leaving and shared our concerns with the hotel.||Dinner at L’Olivera was equally disappointing at first. For 25 minutes we sat ignored—no water, menus, or greeting—while every other table received attentive service. The manager visited every table but ours. When a young waitress finally came by, she worked with the chef to create vegan dishes, though it was clear our dietary notes never reached the kitchen. Despite the rough start, Chef Eduardo ultimately prepared thoughtful plant-based dishes, including a vegetable paella and pasta, and he, along with Juan and the manager, checked in afterward. We thanked them sincerely, though we couldn’t help but imagine how much better the experience could have been if proper communication had been in place.||Breakfast the next morning was much better: a bright dining space, excellent service, and abundant options. Sitting outside after the rain lifted was a highlight.||We then returned for a rebooked spa visit, this time hoping for a calmer experience. Sadly, the peace didn’t last—once again, children and loud family members disrupted the space. To her credit, Yvette at the spa desk eventually stepped in, and we finally had some quiet. Our treatments afterward redeemed the experience somewhat. Katy gave me one of the best facials I’ve ever had, and my husband thoroughly enjoyed his massage.||Before leaving, Raquel, the Operations Manager, reached out with genuine kindness to try to make things right. I appreciated her gestures and willingness to listen.||This property has so much potential—the grounds, the spa facilities, and the restaurant talent are all excellent—but too many aspects of our stay fell short. With better communication and stronger service consistency, this could have been a spectacular visit. For now, I’m unsure if we’d return.