Pooneh Sooresrafil
Google
As a solo traveler spending four nights at this hotel, I can honestly say that words cannot do justice to my experience. Everything about my stay was absolutely fantastic — from the unique setting to the exceptional staff.
The location is unbeatable: right in the heart of Split, within the historic walls of the old castle. This makes the hotel not only convenient for exploring the city but also truly special and atmospheric.
What stood out even more than the location, however, was the staff. From the manager to the restaurant servers and cleaning team, every single person I encountered was kind, professional, attentive, and genuinely caring. They ensured that every part of my stay was comfortable and enjoyable.
A very special mention must go to Vladimir, the hotel manager. He is truly one of the kindest and most genuine individuals I have met in my travels. Calm, gracious, and incredibly thoughtful, he went above and beyond to make sure I had everything I needed. Anything I asked for was arranged within hours — including laundry and other requests. Each morning and evening, Vladimir personally checked in to ensure I was comfortable. Because I often left early for excursions, he thoughtfully prepared a bag with sandwiches, fruit, and snacks to take with me — a small but incredibly meaningful gesture that showed how much he cares about guests.
This level of care and attention made me feel not just like a hotel guest, but truly welcomed and looked after. It is rare to encounter such professionalism combined with genuine kindness.
I highly and wholeheartedly recommend this hotel to anyone visiting Split. The location, the historic charm, and above all, the people — especially Vladimir — made this one of the best hotel experiences of my life. I will always be grateful for the hospitality and warmth I received here.