Hotel Phillips Kansas City, Curio Collection by Hilton

⭐ 1-Star Review My girlfriend Tia and I came to Kansas City for the first time to experience the city and film content for our travel vlog. After looking into a few hotels, we chose The Phillips Hotel—it looked stylish, historic, and full of charm. Unfortunately, our experience fell way short of expectations. We originally booked a king room and inquired about upgrading to a suite upon arrival. The front desk staff seemed new and unsure, and instead of getting help or finding a manager, we were left waiting and confused. Eventually, we were told by the manager, Linda, that we could upgrade—but the process quickly turned into a nightmare. To be greeted by such an ogre and foul presence as Linda—the manager, no less—is an embarrassment to your entire facility. She was rude, condescending, dishonest, and completely unprofessional. Frankly, she should be managing a Waffle House, not a historic downtown hotel. Her behavior set the tone for a terrible first night in Kansas City. You should fire her immediately. We came here hoping to highlight the beauty of this historic hotel and explore the speakeasy and art gallery. Instead, we spent most of our time frustrated and trying to fix mistakes that shouldn't have happened. Thankfully, two standout employees—April and Vanessa—stepped in and did everything they could to turn things around. They were kind, professional, and honestly the only reason we didn’t check out that night. That said, we later found out there were only 17 guests in the entire hotel. The lack of leadership and hospitality, especially at the management level, is inexcusable. Until that changes, we absolutely do not recommend staying here. The next night, we stayed at Crossroads Hotel, and the difference was night and day. Amazing service, great atmosphere—it felt like time stood still in the best way. If you're visiting KC, skip the Phillips and head to Crossroads instead.

Love this boutique hotel and always stay here when in KC! Front desk staff are always friendly and hospitable. The restaurant does not disappoint! Great wine selection and Shandalin, Chef Dom, Collin and Rah take excellent care of their customers to ensure a wonderful food and beverage experience. The lobster bites and gamberi amore are to die for. Love the new menu.

Upon arrival, I realized our truck (packed with general contractors tools) would never fit in the parking garage! It was pouring rain and the public garage that we would fit in was blocks away. "An" came to our rescue. The valet An was compassionate and understanding and allowed us nearby worry free parking.. The front desk staff was so helpful and courteous. Made sure we had everything we needed to enjoy the rest of our stay. We will definitely come back to Hotel Phillips next time we pass through!!!

This hotel needs to invest in new mattresses. And a sign to post the charges for valet service. We have stayed here before and it was wonderful but I guess in two years a lot has changed. The bed in our room was terrible. It felt like the cheapest mattress you could possibly buy. It literally caved in the moment any pressure was put on it and it wasn’t in a soft way. Also, when we stayed previously the valet was included in the stay. Considering there is no other parking in the area it should be. But they actually charged a large fee for the valet and never made you aware of the charge until you were picking up your car. The girl at the desk had no kindness about the matter either and the valet guys came over when we were questioning it like a bunch of bouncers when we simply asked where the fee was posted. They stated it was on the website but as of this review it definitely is not. The beds, service, and valet charge will keep us from booking here again. Very disappointing considering our first stay was lovely and the fact that we spent the extra to get a “nicer” room.

We reserved a stay at Hotel Phillips because we looked forward to seeing its Art Deco decor and taking advantage of the historic speakeasy. When we arrived, however, we found that while the room was made up, housekeeping had not taken out the trash from the previous guest. When we spoke to a housekeeping supervisor, she was apologetic and said we would get a food and beverage credit and Hhonors points. The next afternoon, we found that housekeeping had removed our used bath towels but did not replace them, and did not remove our trash. After we spoke to the front desk, we returned later that evening and found a tall pile of towels - not just bath towels, but hand towels and washcloths - but also our trash still not removed. Although the staff was consistently courteous, we have never had a comparable experience with housekeepers at any other Hilton property. The room itself was comfortable, and the speakeasy great fun with a talented jazz trio.

The historic vibes were there, but there were many things that fell short... The shower tiles were concave enough in my room that water pooled in the center and never reached the drain (even after leaving it overnight). The plugs available that are built into the side tables and desk were supposed to be a cool touch, but anything larger than a small phone brick didn't fit, and it was near impossible to access the regular wall plugs. I was lucky that I had my international adapter, because I could turn it upsidedown and plug in my charger that way, but otherwise the angle did not provide the space needed for my charger by itself to fully plug in. There were also weird, dark stains all over the carpet. When the built-in soap pump in the shower ran out during my stay, the front desk gave me a few travel-sizes replacements, but at least one of them had already been opened and used! I did appreciate that they received and held a package for me, free of charge. My room was also unbelievably quiet, which was great! I actually wondered to myself whether or not there were other people on my floor or above me, but I know it HAD to be fully booked for the convention I was there for.

From the moment we walked in it was a very friendly environment. We had the Master Junior Suite and it was so clean and spacious. Some of the decor around the hotel was dated, but for good reason. It is a historical building and some of that stuff you can't get back, and its gorgeous. Updating it would kill the vibe! We appreciated everything and we will definitely be back. There are a lot of restaurants all around within walking distance, the area was peaceful. I enjoyed an evening walk with my hubby with no worries. I'll post a video soon!

Everything about this hotel was top notice. Upon checking in we had the kindest person at the desk. The lobby SMELLS AMAZING and I’d love to figure out what they use because I’m dying for my house to smell like that. Our room was gorgeous. The cost for parking was steep but we figured that would be cheaper than paying at any of the surrounding lots to change anytime you leave and come back. The fact that this place was within walking distance of every spot we wanted to visit in Power and Light was a huge bonus. We will definitely book again.

Diabolical. got room 511 sink turned on by itself,device stolen, used a recorder and heard voices at night, employees did not hide the fact of it being haunted.

It was a fine hotel. I was only there to sleep, really, so maybe if I had had more time to explore I would've found it more interesting. As others noted, it is an older hotel, so you will get smaller, odd-shaped rooms and some 'character.' I actually thought my room was pretty nice considering what I was prepared for after reading reviews. I used the app to check in and get into my room, so I never interacted with the front desk staff. The people at the valet stand were very friendly, though. Price seemed reasonable enough; my work paid for it so I honestly didn't pay that close of attention. If you're looking for a standard Hilton room/hotel, this isn't it, but if you're okay with the vintage charm, this should fit the bill.

The Hotel Phillips Kansas City is a good place to stay that is walking distance to the T-mobile Center in the heart of the Power and Light district. Situated in a historic building from the 30's, the lobby is beautiful with remnants of a bygone era consisting of leather, chrome and other beautiful furnishings. The location is a couple of blocks from the T-mobile Center and steps from movie theaters, bars, shops and a huge grocery store. A quiet area when there are no events at the Center but quite busy during concerts and other events. The rooms are small and old but well maintained. Some have good views and the three elevators, though old, run well. The gym is also very small with some dumbbells, treadmill and water dispenser. Small but enough for a light workout. Tavernnova is the restaurant on the premises and they have an excellent breakfast that is both fresh and tasty. The staff is very attentive and professional with great attitudes. Our one regret is that we did not have time to dine outside of breakfast. For the most part, this was a nice hotel that was in a convenient location and had a beautiful lobby. Though not one to complain, the next section may feel pretentious as I would like to bring up some negative points of the hotel for those of us who are Diamond members and expect a bit more exceptional service. The front desk was very curt and did not acknowledge our status as Diamond Members. We were placed in the smallest room with a partial view on the 6th floor. It was the end of March and the hotel was not booked fully. I went on their reservation website and found many options still available. Further, when I asked for a complimentary upgrade later in the evening, based on our room being a bit small and dirty, I was told that it was not possible without further explanation. In addition, the "lounge" with mid afternoon appetizers was a tiny room that had no windows and could probably facilitate 8-10 people at most. The "appetizers" consisted of small bags of Chex Mix, some Granola Bars and Gummi Bear type fruit snacks. All items you would find in a primary grade student's lunch box! There was one hot plate that was left openly exposed. Bottled drinks, however, were plentiful with Cranberry juice, sodas, and water. Honestly, the set up was not only appalling but insulting. Overall, a good place to sleep and walk to events when visiting Kansas City along with beautiful photos.

Old hotels are very cool, although they sometimes make you long for modern conveniences. I stayed here back in 2017 and had a decent experience so decided to stay here for a night when I came into town early for a business trip. The hotel's location is good...very close to the streetcar line, convention center, performing arts center, area and Power & Light district. Service is great. Front desk and executive lounge folks were top notch. I love the lobby of the hotel...it's like a library and the design is beautiful. Where is doesn't excel is the elevators. They were so slow. Even without anyone waiting, they took forever and they were slow. When we were there, 2 out of 3 worked. It would definitely have helped to have that increased capacity, especially since the cars themselves are tiny. The room was nice but was showing it's age. Peeling paint, worn areas, shower that didn't drain. The design is nice and I love the details like the intricate crown molding but I think a refresh might be due. I will say the mattress and pillows were super comfortable and I loved the water pressure in the shower, even as I despaired that I was going to flood the bathroom because the drain was so slow. Spoiler alert, I didn't flood the bathroom. The other thing that was odd that at times, there was a weird smell in the room. It wasn't all the time but it smelled a little like sewer gas at times. Very bizarre. The executive lounge is right off the lobby and they had a decent selection of drinks (I had a great cherry soda) and a couple of snacks but I would say it wasn't as nice as most lounges I have seen. Service was super friendly, though. I waffled on giving this a 3 or a 4 star review, but just because I appreciate that Hilton is running an old hotel like this, which I know can't be easy or cheap, I rounded up to a 4 star. I don't want to lose unique and distinctive places like this to another bland box.

Ok, it's dirty, we got room 511, IT WAS HAUNTED.. Devices stolen, sink turned on and off all night, blood spatters on the phone, Hotel service was atleast good, OVERLOAD OF BED BUGS!!!! The shower also turned on and off, Hotel staff didn't try to even hide the fact it was haunted, the wait for a room took 1 hour, Rebecca, If she checks you out, SHE TREATS YOU LIKE FRICKING GARBAGE... The food was edible atleast, will not recommend, One of the worst hotels Ive ever seen.

My fiance & I came in town for a wedding. Check in is not until 4pm, the wedding was at 5pm. I called the hotel FOUR times within a span of a month, 2 on the day of, to make sure we were marked down for early check in and it would be no issue. I was told check out is at 11am and if I showed up @ 2pm (the time I requested/thought was an appropriate and respectful time to ask to show up early and still have enough time to get ready for this very important event), it would be no problem at all. My fiancé and I are LGBTQ so I don't know if what to follow is because of discrimination or just terrible hotel staff and management as a whole but we showed up and every single person we came in contact with (AARON, COURTNEY and FOWZIA) were extremely rude, sassy, confrontational or dismissive. Fowzia checked us in and checked us out; she wouldn't make eye contact, didn't tell us what room we were in, gave us no direction at all after giving us the key and made zero attempts at having customer service skills for that position. My finance attempted to talk to Courtney about our check in, she proceeded to roll her eyes and give them attitude so I went up there WITH my fiance to try to explain we had already called the hotel prior & Courtney talked to me and referred to my fiance as if they were not standing RIGHT NEXT TO ME at the desk. After already dealing with having to come up with a plan B to get ready, we showed back up after 4pm to check in and THE ROOM WAS DIRTY. Trash was left under the bed. Dirty Q-tips were still behind the toilet on the ground. I am very unimpressed by this hotel, its staff and how they handled the situation. The only positive I have to say is it was a 4 minute walk to our location for the wedding and that made it an easy commute over there in our fancy clothes but thats a positive on us for choosing a great location and absolutely nothing to do with the hotel itself.

We stayed here a couple of nights for a friends wedding party to use for the Bride & Groom. I really like this hotel. The suite I got on the 18th floor was really nice. The bed was comfortable, the TV, while too old to be able to use airplay or other screen mirroring process, are still a great size and work great. The water pressure was excellent and the overall hotel was super comfortable. My 2 issues are the Speakeasy bar and the valet service. The bartender of the speakeasy was rude to our group of 10 and told us that we had to sit in the area in front of the bar and had to be on 1 single tab...for 10 of us. So we decided to go to John's Upper deck, where we proceeded to have a 400+ bill. Their loss!!! The other issue was the LACK of enough attendants there. I would expect that Fridays and Sundays are your busiest times. So why only have 2 attendants? I had to get back to the wedding venue to help clean up before another service and it took over 30 minutes to get my car. Now mind you, I tipped no matter what, but those 2 attendants were working their butts off, but they really needed help.

This hotel left a lot to be desired. The decor is nice, but the rooms are so run down. The towel hook in our bathroom was coming out of the wall. There were mysterious stains on the bench at the end of the bed. The bathroom smelled like sewage (and not ours) all day. The door to the bathroom also doesn't close properly and slides open all the time. We only stayed here for 2 nights and it was plenty.

Beware they will say you smoked in a room and charge you. When you went outside every time in the cold. We should of just stayed outside the room was freezing and we couldn't get the room warm never again 50 dollars for Valet parking

This is my first time staying at this hotel. The hotel is pretty clean and neatly decorated for the holidays. I was excited to stay here for my road trip to Kansas City, but I must say that I'm somewhat disappointed. I most likely will not return. The pictures posted online made the lobby area seem much larger; the credit shall go to the excellent photographer. However, when my family arrived in person, it was not as big as I'd thought it would be... The first time I called for room service, there was an answer. However, there was no one answering the phones for the 3 last calls. Perhaps it was too late in the night. There is no parking here for customers that book a reservation. You will pay $38 more for valet, which I did. They will give you a blue ticket with numbers, and you will dial 0 before checkout time (11 AM) in the morning and give them the last 3 numbers on your ticket to get your car...

Amazing stay! I cannot say enough good things about this hotel. Everyone was so friendly. I got down to check out and couldn't find valet key. I offered to go back to the room and the front desk said, "No way! You are already down here. We will find it." It was built in 1930. It's a charming old hotel that has been renovated. Not everything is perfect so if you don't like old hotels stay at the Marriott but make sure there are no conventions there bc it was so loud when we went to eat there that we got up and left. We had friends eat at the restaurant and they said it was good. We happened into the restaurant at the hotel indigo and not only is it beautiful, it was quiet and the food was delicious.

First off, I would probably go 3.5 if I could. The hotel is historic and has a beautiful lobby. The room is very small to where you can't open the door without hitting the bathroom double door. It was very noisy inside and out. The bed was very comfortable. I think they compensated for the small room by having a giant tv...65" I think. At least one, maybe two of the three elevators was broken.

We stayed here for our annual girls trip to a Chiefs game! The hotel is super unique and in a great location. However, the service here is absolutely terrible all around. If you need something they literally never answer the front desk phone. I mean, ever. We went down to the restaurant and tried to grab some drinks and food to take back to our hotel room and we stood there for over 20min without anyone helping us, seating us, or even acknowledging our presence. It seems like they're very very short staffed all around, which is very unfortunate because if managed and ran properly this place would be amazing. The one super cool feature of this hotel though is their speakeasy bar. Loved at least having this option and it was also the one place that we actually had decent service!

bewere room 511 is hunted I want to shower and to sink truns on be itself so yea bewere

I just like staying at these old fancy hotels with historical value and this one opened in 1931 with 217 rooms. It's downtown with a pay parking lot around the coroner. It has an upscale bar on the main floor that has a delicious salted Carmel wave cocktail which is amazing. The lobby is absolutely beautiful but the front desk isn't grand like other places that I have stayed at. I had a 19th floor coroner king room that was very nice with a great subway tile bathroom with glass and stone surfaces. The views of the city from the 19th were great at night with the lit up buildings. You only live once so just treat yourself once in awhile because I completely enjoyed the hotel experience and I fond no signs of bed bugs.

Great historical site. Awesome speakeasy that's a must try. On site restaurant is pretty solid and the service is top notch. Rooms are a bit small but to be expected for an historical location. Overall a great place to stay.

The location of this hotel is smack in the center of downtown KC, if you're from out of town and want to bar hop that's walking distances then this is a nice place to stay. They offer valet parking, bar and a speak easy. This is an older hotel that was a Hilton, the decor was nice but dark. The staff is very friendly and professional and provided excellent hospitality.

Overall a great hotel in a great downtown location. The restaurant had a killer breakfast with tons of options. The muffins are a must! Stylish hotel updated nicely considering how old it must be.

Unfortunately, this was perhaps the most disappointing hotel I have stayed at (in the USA) in years. Indeed, my wife and I checked out after one night of our three night reservation, being so dissatisfied with our room and vibe. The bad: Our room was dark, with a large support pillar in the room. The view from our windows was directly facing apartments a few yards away. Since we could watch people in their apartments, our privacy was compromised and we didn't keep the shades open. We call down to the front desk within minutes of entering the room to ask if our room really was a deluxe room, and were told it was. You will notice in all their promotional pictures, that here is a desk in the room. It had no electrical or USB outlets - with the closest being 7-8 feet away. The bathroom was small and narrow, with one sink and laughably small counter space. The hallway was dark and narrow, prompting my wife to joke that she expected the twins from The Shining to appear anytime. The valet was also inattentive - leaving our car at the end of the inlet from the street, sticking out into the street (see photo). We asked him and the front desk person to move it. The valet said he was busy (but spent the next few minutes walking around staring at his phone. The good: The front desk staff were cheerful and efficient, and the bed was comfortable. It was a disappointment for us, and we have stayed at hundreds of hotels. You may note that the recent rave reviews are from people with 1 or 2 total reviews, and many regarded the restaurant, not the rooms. I cannot recall the last time we checked out of a hotel early. We didn't regret moving and cannot recommend this hotel. To the manager's credit, when I wrote a requested review from the hotel, he did give me 20,000 Hilton Honors Points. That was a nice touch and did take some of the sting out of the experience.

Dang it. I really want to like this hotel. It looks cool but there were so many issues. Room is not exactly super clean. The bathroom is suspect. The rest was just ok The service in the Italian restaurant was really pretty poor. The waitress is new and not great. For example, I asked for a Pelagrino. She brought me a huge bottle, unopened and just left it on the table. I had to get up to find a bartended to open it. It was super strange. The bartender in the speakeasy was rude. I was sat in the corner like I was in trouble. I didn't stay for the band, because they made me feel so unwelcome. This hotel has so much potential. You can just tell, it's a management thing.

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Other than the elevator being very slow and small for the amount of guests that are housed it was an amazing experience. From the valets, to the desk clerk, to the rooms themselves. It's like being thrown back in time with a modern twist to art deco. Not to mention the speakeasy underneath and the restaurant attached. Will be going here again for another staycation soon. Too lovely to not be back! Plus the views are great!

I'm not sure if I'll ever stay here but I just gave four stars so to the amazing staff in the restaurant! Raven was amazing he went above and beyond for us showing us his knowledge of whiskey to beers ! And also sharing food recommendations ! He is great bar tender and also great customer service ! He is the only reason I made a review thank you Raven you rock !

Beautiful hotel. Kids loved it . My favorite part of the hotel was the bathroom. Made me feel like I was in a resort bathroom. Definitely 10 out of 10. One thing I love the most was even though it was an older hotel in the rooms where up to date and the bathroom was beautiful. Beds were comfortable too.

Wow! Hilton lifetime diamonds member here. This reminds me of the good old days of Hilton. Great customer service. Pet free hotel! Very clean. Fantastic decor. Great benefits. The diamond lounge is first rate. Alcohol, food, snacks, water, all included. Attached to a restaurant and bar. That's great. Wonderful breakfast. The room is a bit small, but the bed was very comfortable. Definitely stay here every time I went to Kansas City.

Just doing a job here and experiencing the customer service I would never stay at a Hilton. Parked my work vehicle out front and instead of asking me politely to move it ( it was 11 in the morning on a Tuesday, almost zero traffic). Some guy came and scolded me like I was his child just so he can say "my hotel" multiple times like he's the CEO of Hilton. Threaten to tow it Place was dirty as hell too. He should be more concerned about that... I asked an employee if I could park there too and he said it's fine.

I reserved 2 rooms for my friends and I while we were in town for a concert. The hotel looks appealing but the rooms need to be updated. We noticed a lot of difference in our rooms One room had 3 side tables and the other had 1. There was no fridge or microwave in the room. They use a barn door for a bathroom door which is a TERRIBLE idea because it is never flush with the wall and hard to open and close. The bathroom was disappointing. The shower was tiny with one cloth as the shower curtain. Rust stains were everywhere. Valet was a mess. I gave 1 star for the restaurant because we went there for breakfast and received good service. The other star is for the location because it was an easy walk to local businesses and restaurants. For over $300 a night?! I should have chosen a Marriott.

I was slightly disappointed on our recent stay. The room didn't have a small refrigerator, the ice maker on the floor was not working, and vending machines were drinks only. The hotel room was very dark and the pillows were very uncomfortable. The hallways and staircases need a deep cleaning. The amount of money paid didn't match the hotel quality. We were staying during a concert so prices were inflated which is expected, but it was overpriced for the quality of accommodations. On the plus side, it's a great location for attending concerts at T-mobile center. The valet was efficient and the front desk staff was friendly.

I HIGHLY don't recommend staying at this hotel. TERRIBLE service. I booked a reservation through the hotel directly. I called the customer service team (816-221-7000) and let them know that 3 of my bosses were coming into town for a business meeting for one day only. They told me that they had day pass options available from 9am-5pm instead of booking a room overnight. I confirmed 3 times with 3 different customer service agents that everything was good because again, i was making the reservation for 3 of my bosses and i wanted everything to be perfect. When my bosses arrived to the front desk they were advised that there was no reservation indicating a one day pass. And that the hotel doesn't even have that option available ever. When i asked to speak to the manager (her name is LINDA) She was VERY RUDE with me. She had the worst attitude with me. She didn't try to accommodate anything for us. I confirmed the address and number were correct to make sure we had the proper hotel. She was very unhelpful. Its the hotels responsibility to make sure that the customer service department and main lobby are in proper communications of services available. When i called the same customer service number to confirm, even the agent was confused as to why they were saying that because on my reservation is specifically says "DAY USE". Linda (the manager) said that they had no more rooms available, that they were fully booked the night before ( I made the reservation 2 days prior). My bosses had to walk around the city to find another available hotel. Linda was EXTREMELY unprofessional. I asked her to give us a full refund and she stated that there's a fee. Even though it was their mistake?? I then asked her to send me a copy of the confirmation that it was cancelled. She said she would but never did and then she hung up on me. It is EXTREMELY UNPROFESSIONAL and RUDE of the way she spoke with me. She had a very bad attitude and i will never book this hotel again. All i wanted to do was make sure everything was correct for my bosses who had taken a 5am flight from miami. I hope this review will help anyone out because i wouldnt want anyone to have the same experience with this terrible manager. She should be reported and i know that if someone pulls up the call recording they will also be disgusted.

I stayed at this hotel when traveling to kansas city from Arizona to meet with my bestfriend and her husband! Because this was a last min trip we decided to do the random bid thing on priceline and when we saw this was the hotel they chose we were a bit skeptical! As we entered the hotel we were first greeted by the valet.. as we entered we were quite impressed all the staff was very friendly and accommodating! They hotel had sooo much character clean rooms the location was great we grabbed scooters and cruised the town! The plus was how close insomnia cookies was to the location we dont have one in Az

Wasn't bad toilets were ok wanted room 511 but it's all good apparently place is haunted but I didn't hear much besides my fat wife's snoring

Everything -other than the decor- is really, really bad. We decided to stay at a nice hotel for a long weekend. I wish we'd literally chosen any other hotel in the area (there's a Marriott across the street and loads of other hotels within walking distance.) First off, the hotel is *saving money* by refusing to clean your room for stays of shorter than 5 nights. So for the $200+ price, a couple will get upon check-in: -a tiny bottle each of shampoo, body wash and lotion, plus 2 tiny soaps. -a room that is clean, but with rust stains on the floor, a left-up toilet seat and the tub shower sprayer left un-hooked and just lying on the bottom of the tub (it's a secure hook, so it couldn't have just fallen.) -no coffee, but you do get some bottled water, -no extra blankets or safes in the room. -a temp control that will not allow the room to get warmer than 68, even though there is only a thin sheet and comforter. We were on the 15th floor of a large hotel, and though there were 3 elevators, only 2 seemed to work, so there was always a long wait to get to or from our room. If we'd been on the 6th floor or below, we'd have just taken the stairs, but the 15th floor is a bit much. The hotel bar is weirdly "reservations only" so we did not try it out, but we did try the restaurant. It should have been a red flag that it was almost deserted on a Saturday night, but we tried it anyway and got really crappy food. Cioppino was more of a thin soup with seafood than a stew and the tuna salad had *the* driest fish I have ever tasted. It was like it was left in the oven to roast for hours. The valets never took less than 10 minutes, but usually more like 15-25, no matter the time. (And you can't get your car yourself because insurance.) Oh, and don't forget anything because there's no kiosk to get toothpaste, etc.

We stayed in a nice king room. We liked it. But almost everything else at this hotel is mismanaged and troubling. We were checked in by a grumpy clerk who said the restaurant and pub were closed and we couldn't yet check in, so there was no place to watch a game on tv except going down the street somewhere. The hallways and elevators were dirty. We checked early in the day to be sure a shuttle would take us to nearby TMobile Center for a concert. We were assured it would. But the valets "decided not to run the shuttle" although guests were waiting. We all had to walk 5 blocks in 30° weather...including me. I am disabled. It was too late to uber and taxis were booked. We do not recommend this hotel.

Not worth the price. Stay somewhere else. Valet takes 10-20 minutes every time. To management: please stop letting the friends of employees hangout in the lobby at night. Also...the only bar in the hotel is reservation only? Makes no sense. They only clean your room upon request, and they forgot when we did request it. And only 2 of the 3 tiny elevators are in use. Come on.

My family came to the city to meet my brother who was on a business trip. We really enjoyed the hotel. It had an older hotel feel, but was in very nice shape. I've read the elevators are slow, but not for us. Very quick and all were working (and the hotel was full due to conferences). The room was very nice. Very spacious. We had a 2 queen room. The beds were comfortable. The bathroom was very large. My only complaint about it is the sink was a pedestal type sink so not much space for any toiletries. They did have a shelf on the mirror for some and a nice table in the bathroom we used for these things, but I prefer a vanity. No big deal. There also was no trash can in the bathroom, but again, not a big deal. Shower was nice. Location was fantastic. Front desk staff very pleasant and helpful. We really enjoyed this hotel and would definitely stay again!

I really like this hotel! Fabulous art deco property that is been restored. It's now part of the Hilton collection. We have stayed here couple of times. They have a fantastic speakeasy in the basement that has one of the best bartenders in town, Sam. It's a real treat to go down there for a drink. The rooms are a little bit small, as could be expected in a hotel of this age. But they are charming, well decorated, and very nice. The beds are incredibly comfortable. The staff here is wonderful! Except for the housekeeping staff. They miss a lot of things, like leaving coffee, or coffee service, or toilet paper. All of which happened on our last visit. That was disappointing, and for this I had to knock off a star. But we will return as we really love the property and the location.

We're Hilton Diamond members. We know and love Hilton properties. We've stayed in their Curio Properties multiple times. The Hotel Phillips experience does not live up to its Curio brand and would struggle to beat a Hampton Inn. We were greeted promptly by a Valet Agent at curbside. However, no effort was made by anyone to assist with luggage or even provide a luggage cart. Upon check-in to our room - 1604, we discovered that the carpet was not clean, the TV didn't work, no robes were provided, and the King Deluxe Corner Room was no bigger than a typical Hampton. We realized it was an historic hotel, and room size is usually smaller, but we're still surprised by the small size. Tonight, we returned the dinner around 8:00 pm to find the valet parking at the front of the hotel full. We circled the block several times, hoping it would clear, but finally parked our Volvo in the street with our emergency flashers on. I went in to inquire as to why there was no valet assistance. There was no one at the front desk. Finally someone appeared to then tell me that the valet was soon to return from their parking garage "two blocks away". That occurred 20 minutes later. Needless to say this Hilton Curio was a significant disappointment. We cannot recommend staying here.

This hotel was not as it appeared online. Online it looks like an older hotel that has been renovated to be much more modern and clean. However, upon check-in I quickly realized that the hotel had just been spruced up a little bit to look nicer. Many of the "renovations" were nothing more than fresh paint and some cheap fixtures that hung crooked on the walls along with some cheap hardware and faucets in the bathrooms. The hotel did not feel "clean and fresh" and the bed was a mattress on some slats. The hideous tub showers are still a thing in hotels for some reason but they are terrible. The sink would not drain properly leaving stagnant water standing in the drain and the hot & cold faucets were reversed which was a little annoying. The "corner room" view was obstructed by a huge headboard that blocked the view completely from one corner of the room. The Diamond lounge was operated by a nice young man that was very accommodating but the lack of "change" in the hotel made it virtually impossible to tip those hard workers unless you just left larger bills (which I was forced to do because I refuse to not leave tips when they are deserved). The "speak easy" had no change either and they didn't tell me their ability to take credit cards was down until after I had ordered a drink so once again I was stuck overpaying in order to satisfy my obligations and tip. The front desk did not have any change either and they said they were a "no cash" hotel. Well, that makes it difficult for customers. On the topic of the front desk... the front desk staff was always helpful and extremely friendly which was the most positive part of the stay so they are not to blame, the poor Managment of the property is. Breakfast, it was extremely sub par and absolutely not worth it for free let alone $17.95 for the guests. Diamond members (and gold too I believe) get $12 credit towards breakfast which does not cover the cost of the bad breakfast and guess what... they didn't have the ability to charge debit/credit cards either. The waitress down there was nice but it's unfortunate that they don't give her what she needs to be more successful. The main breakfast item was Jalapeño Scrambled eggs. Yes, I agree... that SOUNDS delicious but that's probably not what most guests want for breakfast. The bacon looked pathetic... i'm 99.99999% it was imitation bacon or turkey bacon. There weren't any coffee cups available to fix a coffee to take with you, only ceramic mugs. Unfortunately, I wouldn't stay there again and I even checked out one night early to go stay at a different hotel. I only wish I would have canceled my stay the mont I first walked into my room.

Spend a "lot" of money to stay in a Hilton Curio Collection "fully upgraded" historic hotel, and the building, room, and location were AMAZING. That is where the good stuff stopped, the amenities, service, management, and available resources were laughable and cheap. I understand Covid policies have changed dramatically the level of service at all institutions, but the big chains like Marriott and Hilton seem to be using this to reduce the service available at any level of hotel or cost. The "claim" they don't service the rooms because a guest could have had "Covid" but the DO service every 4 days, and immediately after a check out, so I guess those events kill Covid immediately. They just provide way less service you have the prices of only gone up. Worse than The lack of service and amenities however was the lack of response from front desk and management. The manager, Marty actually said he would have our concerns immediately addressed and taken care of even walked us outside to let us know that upon our return we would find everything in order. When we returned six hours later there was absolutely no difference to the room no towels, no soap, no additional towels or toilet paper to augment the half roll in place. I found and told the manager again, he was disinterested and only said, I'm sure she'll get to it. Now we're here for five days and I can't believe how lacking there service and concerns are. If you're looking for a place to stay because you appreciate classic architecture and cool historic buildings this is it if you're looking for any service or support from a management team go anywhere else.

UNTIL THEY GET RID OF REBECCA STAY CLEAR OF THIS MESS! No coffee in the mornings, towels you can watch TV through and 20 to 30 minutes to get your car. $15. Credit per day for diamond members, but when you check out and Rebecca checks you out, she will make you feel like garbage. Be little you. For a high end in the Hilton brand, oh boy do you need to open your eyes Hilton!

Beautiful old hotel with all the modern conveniences you need. Nice downtown location close to the T-Mobile center. 20 floors and three elevators however I never noticed all three working. Definitely had to wait longer than expected for an elevator. Excellent restaurant with happy hour. Free morning coffee in the lobby. Very comfortable bed!! I slept great.

Hotel was shut down, didn't bother to notify us, and didn't follow up after compliant filed. Very disappointing for a Hilton brand.

I stayed here for my 19th anniversary. The hotel looks worn and a little cheesy for being a Hilton Curio collection. I was disappointed. Shower did not drain. Furniture was dusty and seemingly dingy. No refresh of towels. Checkin was blah. Sheets was dingy, stained, and worn. Granted the city and everything around the property was pretty quiet due to effects of COVID-19.

We had unexpected car trouble in town so we had to stay a few days in KC for the repairs. My wife picked Hotel Phillips as we love unique places to stay. It was so cool. Very retro all throughout the hotel including our room and the large lobby. The staff were attentive and friendly. There is a Speakeasy on site only open Fridays and Saturdays (which we went to - great cocktails.). The rooms were beautiful and spacious. The lobby has shuffleboard at the old check in desk which has the old mailboxes for guests from long ago. There are ample seating areas in the lobby and a second floor bar area with additional seating (currently closed due to the pandemic). There is an Italian restaurant on site and we had dinner in our room one night from this place. A little pricey but good. This hotel is in a great location and only 2 blocks from the free light rail transit and plenty of buses around as well. You can walk to the convention center or take the light rail to the WW1 museum, Union Station or the River Market. Plenty to do in the area. Would definitely stay here again.

Excellent hotel! Loved the location, the ambiance, the staff, the rooms, the decor, etc! This place is like walking back in time and is very welcoming and comfortable with friendly and helpful staff. Much more fun than a antiseptic type standard hotel!!

Beautiful hotel terrible service. Want a wine glass and opener? Sorry, we are not a real hotel. Need ice? Every other floors features a college dorm version of an ice maker. Just a crappy motel posing as a high end hotel. Spend your money elsewhere.

We were traveling fir a wedding in LA looking for a spot to lay low door a couple extra days. These folks MADE IT HAPPEN! Super cool architecture, tastefully remodeled to maintain as much of the original design as possible. Food and service was great and we were very centrally located snd able to get to almost any part of town with the same drive time in any direction. Thank you

I LOVE COMING HERE! This is by far my favorite place to stay and be when in Kansas City. It's close to EVERYTHING you could want. The staff is always so helpful and friendly. I have been here 3 times and every time it just gets better to me. The beds are so comfy and the rooms are so cute! There's a speakeasy, restaurant and coffee bar here too! All are super awesome and would HIGHLY recommend even if you aren't a guest at the hotel. Can not wait to get back out here again! Thanks Hotel Phillips for everything :)

By far the worst experience I've ever had at a Hilton Property, full disclosure pre COVID I traveled all across the country for work staying only at Hilton properties and was a Diamond Member. I was staying for a few nights with a large group of co-workers this trip. Upon arrival, we noticed there was no shampoo in the rooms and the front desk told one of our female guests at 10:30 pm to "walk to the market down the street, and buy some". This was just the first of many negative staff interactions, the Speak Easy staff was rude and inattentive, on our last night I actually canceled my order and went to bed early because the service was that bad. Our meeting room the "Crystal Ballroom" had clear water damage/mold (there were large parts of the ceiling with water damage and stains) throughout the day we had to continuously ask the staff to turn on the AC and help increase the airflow because members of our team were experiencing reactions to the mold. One of the responses from the hotel management was "the water damage is new so there can't be mold in the room". This was yet another instance where our concerns were not addressed nor were we offered a solution to the problem. As someone who travels nationally for work and has been very loyal to Hilton in the past, I am VERY Disappointed in this property and now I am strongly considering the Hilton family and joining another large hotel chain for my travel needs moving forward.