Brieana A.
Yelp
I will begin with the positives of The Providence Hotel which I contribute to the 1) the Staff, and 2) the location. I will state that the Staff (Sam & Elijah, and others whom I did not interact with) were great as evidenced by their attentiveness to the check in/check out process, room change support, and attention to the lobby snack area. Yes, the lobby has complimentary snacks and beverages throughout the day; fresh grounded and brewed coffee, tea, soda, and water, and chips, cookies, and nutrigain bars! The hotel location is central to the downtown area located within walking distance to many schools, coffee shops, restaurants, and other sites to see. The hotel is about 9.4 miles from the airport, which as of Nov. 2023, was a $20 Uber ride; Uber and other ride sharing services are easy to get to and from the hotel. For the two reasons mentioned above, I give Hotel Providence two stars. Minus three starts for the value and cleanliness. I paid $260 per night for a W, Thur., & F. With this cost, I could have expected updated and clean facilities. Rather, within one hour of being assigned to my room on the third floor, I observed a mouse run across my room from the closest to the other side of the room. In looking at the closet, I noticed droppings and noticed that there was not only a gap between the closet door and floor, but also between the bedroom door and floor. In addition, the first bedroom had peeling wallpaper, leftover hair in the shower, and some light bulbs that did not work. I called the front to report the pest concern to which they agreed to switch my room with a "sorry". I quickly packed up and went to the lobby with my belongings to obtain my new keycard to a bedroom on the fifth floor. Happily, there were no mice observed in my new room; however, again, the room had leftover hair in the shower and sink, dust/debris under the beds, other furniture, surrounding the front door frame. I was far too tired to change rooms again, and under a tight schedule to change hotels; thus, I kept everything in my suitcase until it was needed and put towels in front of the bedroom and closet doors to ensure no visitors were able to get in. Lastly, the noise level was concerning on both floors- the walls are thin- coughing, grunting, talking, and alarms can be heard in the rooms. I had to put a white noise application on my phone all three nights to ensure I was able to sleep. While I understand there are budgetary issues with the state of the economy impacting staffing and the ability to address general maintenance, and that this hotel is located in a downtown area where pest may be more prevalent, this issue needs to be address as there was at least one more in my group who had a similar experience on a different floor. In summary, this hotel is located in a central area; however, it is outdated and not what you would expect paying $260 per night for a basic room. I think Hotel Providence has potential and this experience must be reflective of the difficult economic times many businesses are going through.