SPApoints
Google
Centrally situated and walkable to the Recoleta, Puerto Madero, and San Telmo neighborhoods, Hotel Pulitzer makes for an affordable points redemption with a great staff. However, there is significant variation amongst rooms within the same category, and the hotel could use a cosmetic refresh.||Check-in:|We arrived around midday off a red-eye from the United States. Staff were very helpful and able to get us into a room even though it was several hours before the appointed check-in time. We were originally supposed to stay on the second floor, though they were able to give us a higher floor upon request.||Room:|Due to some quirks about our stay (not any issue with the hotel, we stayed in three different twin rooms over the course of about two weeks. These rooms were very different in quality. Our first two rooms were decidedly average, though the third featured a spacious balcony which was a highlight. One thing to note is that the twin rooms are not true twin rooms; the beds are pushed together and cannot be pulled apart, though they are made individually. It feels like a queen size bed (they are standard twin beds, not twin XL) though each person has their own sheets and blanket. Rooms were overall generous with space, though this was also quite dependent on layout. Our third room (with the balcony) felt much more spacious than the first two. A lowlight of the rooms was the tired feeling of all the finishes. There were scuff-marks on the baseboards and outlet covers, and we encountered more than one faulty light switch (though lighting was more than adequate and all of it worked). A small touch up to these spaces would go a long way. Rooms also lacked bathrobes and ironing supplies which I would expect for a hotel at this caliber (Ironing supplies were available upon request though bathrobes were not)||Amenities:|Amenities in this hotel are generally quite good, though poorly advertised. Breakfast is included, though we did not figure that out until near the end of our stay as the front desk staff were unsure whether it was included in our rate. The pool was small and wanting of an update, but a nice feature to have nonetheless. And there was a nice lounge on the first floor (second floor in American parlance) that seemed to rarely be used by other guests. During my stay, there were two restaurants on site, including the Boca Del Toro, a classic hotel bistro that was priced accordingly, and a rooftop bar. The bar was the highlight, with good cocktails and ambiance, though a less than stellar view. The hotel is in the Retiro neighborhood which is close to many major attractions and delicious restaurants, though the immediate vicinity of the hotel is largely underwhelming.||Service:|Service was a highlight throughout our stay. Staff were consistently friendly and attentive, though it occasionally felt as though some staff members were disempowered to help with certain tasks. At one point during our stay, we needed a key to lock the door to the balcony and needed to wait until the staff member with access to the key cabinet returned the next day. Despite this, requests were generally handled promptly and staff were a pleasure to interact with.||Bottom Line:|Hotel Pulitzer offers great value (especially with points) and a generally high quality product across the board. On future trips, I might want to explore other neighborhoods with proximity to the most interesting restaurants, but I would be perfectly happy returning to Hotel Pulitzer in the future.