Hotel Pullman Oceanview Sanya Bay Resort & Spa

Our stay at the Pullman OceanView Hotel was absolutely fantastic! This is a beautiful hotel with an excellent location, offering plenty of pools to enjoy—we especially loved the kids' pool. The fish that children can feed were a huge hit with our little ones—they were amazed and couldn’t get enough of this unique experience!||The service was outstanding, and the food was delicious—the BBQ dinners were a highlight of our evenings. The kids' playground and arcade games were a wonderful addition, keeping our children entertained for hours. We also really enjoyed the tennis courts—a great way to stay active during our vacation.||A special thank you to Maria, the Welcome Manager—she made our stay truly perfect! Her attention to detail was incredible, and she remembered everything we discussed, ensuring we had everything we needed. Her warmth and professionalism made a huge difference.||Highly recommend this hotel for families and anyone looking for a memorable getaway. We can’t wait to return!

We recently stayed at Pullman Oceanview Sanya Bay Resort & Spa, expecting the quality and service typical of the Accor brand — but unfortunately, this hotel fell far short of being a true international 5-star resort.||🔸 Outdated Facilities|The hotel is visibly old, with tired interiors and worn-out furniture. It clearly hasn’t been renovated in years and lacks the modern comfort one would expect from a Pullman property.||🔸 Poor Housekeeping|Housekeeping was well below acceptable standards. Room cleaning consisted of only taking out the trash and changing towels. Bed linen was replaced only every four days, which is unacceptable for a 5-star hotel.||🔸 Low-Quality Breakfast|The breakfast buffet was very limited and catered almost exclusively to Chinese guests. There was no international cuisine to speak of — no fresh juices, no proper pastries, no dairy alternatives, no Western or vegetarian-friendly options. Not what you'd expect from a supposedly global resort.||🔸 Staff Don’t Speak English|The majority of the staff, including at reception, had little to no English skills, making communication difficult. This was especially frustrating given that the Pullman brand markets itself as an international hotel.||🔸 Misleading Beach Information|Despite the name, the hotel is not directly on the beachfront. The beach is public and shared, and requires crossing a road. There are very few sunbeds, and no real beach service. It’s far from the luxury beachfront experience advertised.||🔸 No Distinctive Personality|The resort lacks atmosphere, design identity, or any kind of personal touch. It feels generic and geared more toward mass tourism than individual travelers seeking a refined experience.||🟨 In summary:|This property may technically belong to the Accor group, but it is far from what you’d expect from an international Pullman resort. It might be acceptable for large tour groups with low service expectations, but not for international travelers seeking quality, comfort, and professionalism.||Would not stay again or recommend.

I have always been a loyal guest of Pullman hotels and have high expectations from this brand — which is why my recent stay was all the more disappointing. Honestly, I expected much better from a 5-star hotel I’ve trusted for years. Let’s start with breakfast. Imagine waking up every morning to the exact same food, day after day. I understand that menus may repeat occasionally, but this was practically a carbon copy. For a hotel of this caliber, it's unacceptable. I’ve stayed at other Pullman properties where breakfast was exciting and diverse — why not here? Then there’s the issue with beach towels. They are only handed out after 10 AM? Are you kidding me?! I love the early morning beach — quiet, peaceful, from 7 AM to 11 AM. But I couldn’t enjoy it because the hotel decided I wasn’t allowed to have a towel before 10. And no one from the staff could even help me fix this — seriously? In a 5-star hotel? Check-in was another letdown. As a Gold member of ALL — Accor’s loyalty program — I’ve always been given rooms on higher floors without even asking. This time, I was assigned a room on the 4th floor, and no one even blinked — like it was normal. No upgrade, no explanation. Only on the second day did I manage to get a room on the 9th floor, which was still far from what I expected. What about the welcome drink? I didn’t get one until I specifically asked for it — and then the selection was just… sad. It was the same stuff you find in the minibar. Usually, I’m offered wine, which is standard in Accor’s upper-tier hotels. I was honestly shocked. What changed in just six months? We were a group of seven, and four of us had birthdays during our stay. I informed the hotel in advance, and I was grateful they offered small birthday cakes. But the inconsistency was bizarre — the first cake came with candles and utensils, the second only with utensils, and the last one was just the cake, nothing else. Is that how birthdays are celebrated here now? It felt impersonal and disrespectful. And then came the worst part — upon entering our Deluxe Suite, I found a dead cockroach in the bathroom. Later, we even saw a live one. I’m speechless. This is Pullman? A 5-star hotel? In my Deluxe Suite? Absolutely unacceptable and deeply upsetting. To top it all off, the check-out process took over 15 minutes. For a hotel that should be streamlining such procedures, it was a total nonsense. I’ve checked out faster from much busier properties. But I also want to say this — there are great people working here. Maria, Daisy, and Tony — these individuals truly stood out. Their kindness, professionalism, and willingness to help made a real difference. Without them, this stay would have been unbearable. I hope the management reads this and understands how far this hotel has fallen from the standards Pullman is known for. I’m not just complaining — I’m sharing this because I care about the brand and want it to get back on track.

This is a beautiful hotel & staff were lovely. We had a wonderful week. Despite some cooler, cloudy days, the heated pool meant we could enjoy every moment. The beach is easy to access via a private tunnel. Everything was lovely, but the food was just so-so. It was kind of heavy. I think, tho, that they may have been catering to the dominant Eastern Euro & Asian clientele, so it may have just not suited us. There were so many noisy helicopters non-stop during the day and evening. The noise was a bit annoying, but I’m not sure it could be avoided by another location. It may have just been when we were there, too. It may not always be like that. It was a lovely stay overall.

Overall was very satiated with my stay at this hotel. The sea view was awesome and the hotel staff are very friendly. Credits to their customer relationship manager- Nicky whom always provide helpful information during my stay and provided recommendation on activities around sanya bay. There is also a pathway connecting the hotel to the beach which provided direct and easy access.The hotel breakfast was great as it has a huge variety of food.I definitely recommend this hotel.

Disappointing Stay at Pullman Oceanview Sanya Bay Resort & Spa – Not up to Accor Standards We recently stayed at Pullman Oceanview Sanya Bay Resort & Spa, expecting the quality and service typical of the Accor brand — but unfortunately, this hotel fell far short of being a true international 5-star resort. 🔸 Outdated Facilities The hotel is visibly old, with tired interiors and worn-out furniture. It clearly hasn’t been renovated in years and lacks the modern comfort one would expect from a Pullman property. 🔸 Poor Housekeeping Housekeeping was well below acceptable standards. Room cleaning consisted of only taking out the trash and changing towels. Bed linen was replaced only every four days, which is unacceptable for a 5-star hotel. 🔸 Low-Quality Breakfast The breakfast buffet was very limited and catered almost exclusively to Chinese guests. There was no international cuisine to speak of — no fresh juices, no proper pastries, no dairy alternatives, no Western or vegetarian-friendly options. Not what you'd expect from a supposedly global resort. 🔸 Staff Don’t Speak English The majority of the staff, including at reception, had little to no English skills, making communication difficult. This was especially frustrating given that the Pullman brand markets itself as an international hotel. 🔸 Misleading Beach Information Despite the name, the hotel is not directly on the beachfront. The beach is public and shared, and requires crossing a road. There are very few sunbeds, and no real beach service. It’s far from the luxury beachfront experience advertised. 🔸 No Distinctive Personality The resort lacks atmosphere, design identity, or any kind of personal touch. It feels generic and geared more toward mass tourism than individual travelers seeking a refined experience. 🟨 In summary: This property may technically belong to the Accor group, but it is far from what you’d expect from an international Pullman resort. It might be acceptable for large tour groups with low service expectations, but not for international travelers seeking quality, comfort, and professionalism. Would not stay again or recommend.

Excellent hotel for kids you do not need leave this hotel as it has swimming, soft play, arcade’s, outdoor playground and the hotel has all kinds of children activities from 9am to 830pm. The beach is walking distance. The breakfast buffet has a wide range of Asian and western foods. For any restaurant recommendations ask the hotel they recommended a night market and restaurant where everything was very very cheap. Beers were 1.5 rmb and the meals ranged from 50-85 rmb for 6 adults.

We patronised the spa , Chinese restaurant and pool bar in the hotel. Each time we wanted to sign the bill to our room, if it exceeded the initial credit card deposit of 1000Rmb, we need to go to front office cashier to top up our deposit otherwise we cannot sign the bill to the room. We were escorted by a Spa staff to the Front Office to top up . This system of top up deposit if spending at hotel outlet exceeded the credit card 1000Rmb amount is the first time i have ever encounter staying in Accor hotels and other international hotel chain.This causes inconvenience and deter us from spending in the hotel as each time we spent we need to go Front desk cashier to top up is troublesome. By doing this system the hotel are discouraging guests to spend in their F&B outlet. The property is pretty old. We had a big corner room, the view was good, the furniture in the room is not fill with appropriate size furniture considering the space of the room, very empty room with old furnitures.