Hôtel Restaurant Le Quincangrogne

I had an absolutely amazing experience at this hotel. The staff were exceptionally friendly and welcoming, which really made a difference throughout my stay. The service was outstanding — attentive, professional, and always with a smile. The price-performance ratio is excellent, and I was positively surprised by the comfort of the rooms. The beds were very cozy and ensured a great night’s sleep, which is something I truly value when traveling. Overall, this hotel exceeded my expectations. I would definitely stay here again and highly recommend it to anyone looking for both comfort and top-level service.

I stayed here recently and the experience was extremely disappointing. I was charged in full at checkout while the pre-authorisation stayed blocked, meaning I have effectively paid twice for my stay. It has now been 18 days and the amount is still not released. My bank has confirmed multiple times that only the hotel can resolve this, yet they refuse to take responsibility and even suggested the bank was “not telling the truth” – which is both unprofessional and unacceptable. To top it off, the cheapest wine was €39, presented with the attitude of a Michelin-star restaurant without offering anything close to that standard. Overall: double payment still unresolved, no accountability, and pretentious pricing. I would not return.

I stayed here recently and the experience was extremely disappointing.|I was charged in full at checkout while the pre-authorisation stayed blocked, meaning I have effectively paid twice for my stay. |It has now been 18 days and the amount is still not released. My bank has confirmed multiple times that only the hotel can resolve this, yet they refuse to take responsibility and even suggested the bank was “not telling the truth” – which is both unprofessional and unacceptable.|To top it off, the cheapest wine was €39, presented with the attitude of a Michelin-star restaurant without offering anything close to that standard.|Overall: double payment still unresolved, no accountability, and pretentious pricing. I would not return.||Also: their response to this review on Google was extremely unprofessional, and also quit painful.. |I was shocked by how unprofessional this hotel is.|After raising a concern about a payment issue, the hotel responded by calling me “nonsense,” blaming me for a banking problem, and even saying it was “stupid” of me to question the situation.|Their response wasn’t helpful or polite — it was openly hostile, rude, and disrespectful.|Instead of addressing the issue, they accused me of lying, claimed I was speaking “nonsense,” and talked down to me in a way no professional hotel should ever speak to a guest.|They also told me it was “pointless” to expect further replies because of my behavior (I've been nothing but polite) and endless e-mails. (I e-mailed them may be 3 times and waited a week for an answer, which I never got by the way) |This was their actual written response, not an interpretation.||If you’re considering staying here: be aware that if anything goes wrong, this is how they might speak to you as well...

Since Google reviews does not allow to respond to your (very unprofessional) response, I'll just make a new review: Your aggressive tone makes one thing painfully clear: you felt personally attacked simply because a guest stated verifiable facts. When a hotel responds with hostility, denial and personal insults instead of resolving a straightforward payment issue, it says less about the guest and everything about the establishment. If transparency triggers you to this extent, that is not my problem. For clarity: • One email per week is not “countless”, it is the result of your silence. • The pre-authorisation remains blocked today, confirmed by my bank. • Pointing out a continued financial hold is not “revenge”, it is factual reporting. Your defensiveness, disproportionate language and refusal to address a basic administrative error only reinforce what my review described: you do not handle criticism, you escalate it. The level of emotional reaction you displayed over simple truth is, frankly, self-explanatory. Honestly, you deserve nothing more than 0 stars.

We only asked for a room with 2 seperate beds but got a suite with 2 rooms and 2 double beds, toilet and bathroom seperate and VERY nice, and no extra to pay!|The staff is very friendly and extremely helpful!|Since we went to a wedding nearby, more people of my family had to get rooms here. They got a very good deal and were very happy!|All over great hotel and great value for your money!|Their breakfast and restaurant have a good reputation and next time we come we will try all that!

We came to eat with at the restaurant, 2 adults and 2 kids. The place itself is simple, classic nice, and quiet. Staff wasn’t very proficient in English, but friendly, and we managed. Service was a bit too slow for a meal with kids, but ok. Most of the amuse bouche and starters weren’t to our liking. We did enjoy the dried green pea soup mostly. The mains were great, both the saint jacques and fish, and same for the kids fish chicken and their side of purre. We didn’t enjoy the desserts too much, the pear and black current felt a bit lacking in flavor and sweetness. The wines glasses had were both amazing (Château la Bessane Margaux and Château La Négly “Le Cote” Languedoc) and went well with the mains. I felt the restaurant serves solid classic meals, but think the starters and desserts can be better)

AVOID!! We visited so many star restaurants however this one is totally NOT qualified. Here are the reasons: We arrived super on time for our reservation as 12:45pm. Upon arrival, a small family (3ppl) were waiting to be seated, my husband and I were the second. After that another couple came. After waiting for 15 mins (even the conceige pressed the Bell a couple times to urge waiters to come), the waiter came finally but served the latest couple a table first ?!!!! Then the small family then us. When the time we arrived the table and had the menu on our hands, was already 13:05pm. We ordered immediately for the tasting menu. The chubby lady simply told us, after 1300 cannot order this. We said we arrived already at 12:45, it’s not our fault for ordering late. She was so arrogant and said, „sorry, NO“. The other man with suit also came and said „No, sorry“ and made us feel „you can leave now“. Of course (as pic), with this rude and arrogant attitudes, we stood up at 13:09 and left. We didn’t want to spend ANYMORE SECONDS and ANY CENT there. In the pic were the concierge man and the rude woman. We drove 30 mins just wanted to try but never deserve this arrogant attitude. Totally the restaurant does not deserve any stars or even can be found in the star App. Our experience is not the first time, can read the rest of the people’s review, can easy figure out it’s their normal behaviours to customers. We felt like we were there to beg for food or something. Would NEVER recommend anyone to go and spend money there. Zero service given, No excuse.

We made a reservation for this restaurant and it was confirmed. With my 2 little children I drove 40 minutes to get to the restaurant. Me and my husband looked so much forward to it. Well, founding out that they had NO table, our table got cancelled without even noticing! They did not call us, text or email us. They couldn't do anything for us than sending us home and giving us a table for another day. No solution, no remorse just pure arrogance. We dine a lot in Michelin restaurants and never ever experienced something like this in my whole entire life. This is not okay, you should have come up with at least something because we drove 40 mins to get there with 2 little children that were hungry and asking for food. This restaurant definitely needs to learn how to treat customers.