Hotel Sacher Salzburg

We had a truly wonderful stay at Hotel Sacher in Salzburg, an experience that perfectly balances timeless elegance with warm, genuine hospitality. From the moment we arrived, we felt looked after. A very special thank you to Cosima at the front desk, who welcomed us with such warmth and professionalism. She didn’t just check us in, she personally showed us to our room, explaining the details with care and making us feel immediately at home. That level of attention sets the tone for the entire stay. The hotel itself is beautiful, refined, classic, and full of character, with stunning views and impeccably maintained rooms. Everything feels thoughtful and curated without ever feeling stiff or overly formal. A particular highlight was the bar. The bar staff were exceptional, attentive, knowledgeable, and effortlessly friendly. They created such a relaxed yet sophisticated atmosphere, making every evening drink feel special. Their attention to detail and genuine engagement elevated the experience far beyond what you might expect, even at this level. Across the board, every member of staff we encountered was courteous, professional, and welcoming. It’s rare to find a team so consistently excellent. Hotel Sacher Salzburg is not just a luxury hotel, it’s a place where you feel genuinely cared for. We would return without hesitation.

This is an undeniably beautiful hotel, in THE perfect location for exploring Salzburg….but what makes this hotel is its staff. Never have I encountered such a genuinely warm and friendly welcome in any hotel I’ve ever stayed in. Sami on the front desk was absolutely charming. Not only did he give us a personal tour of the hotel on our arrival, but also recommended restaurants and cafes, shops and sights….He really went above and beyond to ensure we would have the perfect stay- which we absolutely did! Our junior suite- room 102- was so beautiful and comfortable, with a charming balcony facing the river with stunning views. We had dinner one evening at the Sacher Grill which was completely fabulous - I have written a separate review for this, but suffice to say, their famous Wiener Schnitzel totally lives up to the hype! I cannot recommend this hotel highly enough- it really is just fantastic in every way-and I would stay here again in a heartbeat. Just to reiterate- the staff are ALL amazing and go out of their way to ensure your stay is perfect. Final shout out to Annika (sorry that’s probably the wrong spelling?) on the front desk who dealt with our check out and was just so sunny and friendly and was so genuinely thrilled to hear how happy we were with our stay. I’m home now, but I’m still smiling about my time in beautiful Salzburg, and will recommend Hotel Sacher to anyone who will listen!

We stayed in a Signature Suite with a balcony that offered a magnificent view. The room was exceptional—beautifully maintained, well-managed, and impeccably clean. However, I believe the concierge service could benefit from better organization.The night before, I placed an in-room breakfast order for the following morning using the tablet provided in the room. Unfortunately, after waiting over 15 minutes the next morning with no food delivered, I contacted the concierge. It appeared that my order had not been properly received. I was told the meal would arrive within 10 minutes, but after another 15-minute wait and several follow-up calls, the breakfast that eventually arrived was not what I had ordered. Regrettably, I had to decline the meal.I hope the service process can be improved to match the otherwise excellent experience.

Our stay was absolutely incredible from start to finish. The level of service was truly exceptional — warm, attentive, and thoughtful in every detail. The staff made us feel genuinely welcomed and cared for throughout our visit. What made the experience even more special were the beautiful Valentine’s Day touches. Everything felt curated and intentional. It created such a magical atmosphere and made our celebration unforgettable. We cannot wait to return — this hotel truly sets the standard for hospitality.

Mr. Saymon provided excellent service; he was attentive and understanding of guests. However, another male staff member, the one with glasses and a slight beard (I don't remember his name), spoke in a rather harsh tone when conversing with guests. If he reflects on this, he could improve. Overall, everything else was good. And please remember to provide clean, bottled drinking water for guests; that would be greatly appreciated.

World class hotel experience in Salzburg. Wonderful location, beautiful appointed hotel, warm and amazing staff, truly 1st class! I previously was unfamiliar with the Sacher brand, having stayed this past week for our 24th wedding anniversary, they are firmly positioned the the highest tier of hotels/hospitality. I am so glad I took the chance and book there - book with confidence, Sacher will delight and impress. My wife and I will be back!

The Sacher Hotel is absolutely perfect for a magical Salzburg holiday! The cafe, restaurant, and bar are all beautifully appointed and the service is outstanding. The rooms are also beautiful, with decor that makes you feel like you are royalty in the 19th century, but with all of the modern comforts. Even though we had a small room, it felt large, with very comfortable seating space, a large bathroom with plenty of natural light, and a balcony door. There was so much storage space, and every inch of the room was thoughtfully designed. Even the bathroom floors were heated. Most rooms have an amazing view of the Old City, and everything is within five minutes walk. We can’t wait to return!

Wow! Wow! Wow! Sacher is a beautiful hotel and has the best location! We stayed in a beautiful room with a fireplace and balcony that overlooked the river, love bridge, fort, etc. We asked for a Christmas tree in our room, and they delivered such a beautifully decorated live tree! The service was top notch, anything we needed they responded in kind. The bar was fantastic, make reservations, and the entire hotel was decorated for Christmas. On Christmas eve they delivered gifts, had mulled wine and cookies, as well as a brass band playing Christmas songs. The food was Outstanding! Sacher made our holiday so very special! We look forward to returning fall 2026!

Incredible pastries & a beautiful dining room make tea at the Hotel Sacher an essential stop on anybody's visit to Salzburg! First off, you have to try the Sacher Torte - it was easily the best cake I've ever had! It was so moist and decadent without being overly rich or heavy, and the unsweetened whipped cream paired so well with it. We also tried the kaiserschmarrn and enjoyed it as well. Prior to this visit, I'd gone here with my mother and enjoyed their big pastry tower - it was a LOT of sweets and while we liked it, I think I'd recommend just getting some plates of desserts and splitting them instead! I'd recommend a reservation as it does get pretty full & the service can be a bit slow so definitely take that into account if you're planning anything afterwards! Overall though, this is definitely a "must visit" in Salzburg!

Hotel Sacher Salzburg has incredible Sacher torte. The hotel is located in the heart of Salzburg.

Nice room, but very small. Zero English speaking television and we're not snobs but it seems odd that in a country where everyone speaks English only CNN (not even old reruns of CSI) can be had in English We ordered room service and it never came. We called and they said to call back and we did and they still didn't have our order. By then it was too late to go anywhere else, so we ended up in their bar ordering the same order we ordered from room service? Service needs work.

Such a great time in Salzburg, my fiancée lived there while studying abroad and this tea sitting was on the top of our list. Very well decorated and thoughtful menu, we of course had to go with the Sacher torte which is a staple and indulged in the best kaiserschmarrn we have ever had. Paired with a few glasses of wine it was a great way to spend an afternoon. Highly recommend!

This hotel is so amazing! The rooms are just breathtaking and so spacious as well as modernly equipped. To start with, they immediately valet your vehicle at the front doorstep upon arrival. You're not only shown to your room but also given a brief tour to show you how to use all the amenities. They leave you with a delightful sampling of the world famous Sacher torte as a welcoming gift too! The room is so airy and spacious! I overlooked the bridge of locks and the Salzburg River. At night I opened my windows completely and drifted to sleep with the calming sounds of flowing water. The floor in the bathroom and the towel rack were both heated, there's also a large deep soaker tub to soothe your tired muscles after a long day. To top it off, they offer turn down service every night. If you're visiting Salzburg, this is definitely the place to stay.

This review pertains solely to the Cafe as I did not stay in the hotel. The Cafe offers a genuine classy ambiance in carefully maintained surroundings. The staff is very friendly and professional. We had a selection of different food and drinks and all were outstanding, including the Hotel Sacher's original Sacher Torte. Highly recommended. P.S. if considering visiting the Vienna location of the Hotel Sacher, note that the Salzburg property appears to be of much better quality, ambiance and atmosphere. The Sacher Torte seems to taste better here in Salzburg as well.

A beautiful legend of a hotel. In two consecutive Christmas stays at the Sacher Salzburg we have been treated incredibly well and experienced exceptional service. The rooms are beautiful. The views are unsurpassed and the food, remarkably good. While the Sacher Torte is famous, the hotel restaurants are even better and the bar, exceptional. You have never had a Moscow Mule as good. If you are in Salzburg and somehow manage to get a room, you're in for a treat.

We came here for the famous "original Sacher torte". I understand that there are a lot of positive reviews about the cake but I think it's ideal to decide yourself. Service is slow; restaurant is under-manned. Our server was responsible for probably 15 people at once; there were only 2 service in the cafe. Unlike in the states where any worker would ask if you need help, people will just look at you until you ask for help and since it's a German speaking country, most wouldn't bother trying to speak English. There were a handful of open tables while most were reserved; Chinas gave a European feel although tables cloths are worn out with tiny holes. At one point there was a bug (somewhat looked like a cockroach in the booth I unintentionally flicked next to a customer).. Oops. We spent had tea-time here & tried the cake-- friends, please be aware that this is not the U.S. Where cakes are mostly sweet, rich and creamy. As much as I like the dark chocolate frosting and & unsweetened whip cream, cake was dry. It's worth a try but it's nothing compared to "our" cakes. This is a tourist "must" being in Austria, a box to check but not something worth coming back to.

From the moment we checked in, we have been spoiled! Wonderful staff. A shoutout to Marc in the dining area who has served us multiple times. He's attentive without hovering. The front desk woman who checked us in was also wonderful. I cannot for the life of me, remember her name. Wish we could stay longer but when we come back, there is no place else we will stay. Convenient to shopping and restaurants. Near the Maribell Gardens and a view of the river. Thank you for the hospitality! Edited to add that the woman at the front desk who helped us check in is Eva. Thank you Eva!!!

Staying at the Hotel Sacher in Salzburg was truly a memorable and wonderful experience. Salzburg itself is a beautiful little city situated in the northern Alps very close to the German border with much history to explore. From the hotel, we were within walking distance to all the main events including the, "Salzburg" itself or Salt Castle, shopping, Mozart Platz the Salzach river and the Schloss Mirabell. The hotel has a gorgeous view of the bridge and is just off the main street. The building is beautifully decorated in an historical fashion and there are many paintings and artwork throughout the hotel and in the rooms. The service, was truly a five star experience! The receiving area is a perfect place to enjoy a drink and chat. There is a bar and lounge area as well where we enjoyed several cocktails that evening. We did not eat at the restaurant but it does have rave reviews. I stopped into the café before we left and bought some of their delicious coffee as a souvenir. The robes are worth a mention, they were the fluffiest robes ever and bonus, they are also for sale :) We enjoyed our stay here immensely and look forward to visiting Salzburg and Hotel Sacher again!

We only came to the hotel to dine, but found it to be an exceptional example of Old World charm. From the doorman to the waitstaff, service was impeccable. I guess one would expect no less. We came quite early and were the only ones in the room...for a bit. Service was excellent. The food was so delicious and beautiful, our 13 year old grand daughter wanted a picture of her pasta dish sent to her brother. We were traveling for the first time with her and she wanted to be sure her brother knew she was fine dining. We had the traditional Wiener schnitzel..pretty good. A little over salted. The traditional meat dish served was so delicious. All the food and salads were top quality and very fresh. And, of course, we had a piece of Sacher torte. Delicious. Looking forward to another chance to stay at the hotel and to dine here again. It was a worthwhile stop.

This is our 2nd time here at the Sacher. I don't recall it being so bad the 1st time. Well, bad isn't the right word. A lot of things were good. The room was beautiful. But, we had an early check in and upgrade, but the upgrade room wasn't ready. OK we ask how long? They say 10 minutes. 45 minutes later we go to our room, it was nice, we were tired and didnt care. Basically the front desk, although the staff were nice they were all over the place. House keeping was another problem. Slow and not very organized. The room was clean, though the glasses in the bathroom were dirty. I dont use them anyway, but yuck! Food was good at the buffet and grill, so no complaints there. Overall for the money not worth it.

The Hotel Sacher is known for the Sacher Torte. Although the Sacher Wein is the star and where everything originated from, the Sacher Salzburg obviously also has the torte and it is divine (and the same as getting it at the Hotel Sacher in Vienna). The food and tea at the cafe are pretty good, traditional Austrian fare. However, the Sacher Torte is the star of the show, so save room for that. Four stars? Why? Because while the torte is fantastic, the food doesn't really add up to 5 stars.

Outstanding service during our stay. One of the concierge's was particularly helpful throughout our stay, but honestly the entire staff, front desk staff, doormen, cleaning staff were all outstanding. Wonderful location just a bridge walk to the old town.

This hotel is truly a 5 stars hotel. All the staff speak English and super friendly. The room is also super cute with a beautiful view of the river. When you book make sure to tell them that you want to have a river view. We upgraded our room to the deluxe (highly recommended) and fell in love. The location of the hotel is also excellent. In the middle of everything. Highly recommended

Great hotel and service One thing I have to say is that the WiFi isn't good. It is slow and doesn't meet the 2019 standards.

have written very few reviews, but feel compelled to do so since this was a disappointing experience for what is supposed to be a 5-star hotel. Our hotel stay was fine, but not impressive. There was a lot of construction that we weren't warned about and our rooms were tiny. However, the big disappointment came afterward. I left a pair of eyeglasses there and they did not send it expedited, tracked and insured as I had requested. The glasses have not arrived over 3 weeks later and I'm having to replace them. Multiple emails and messages to the hotel manager have gone unanswered. And, when I did reach a customer experience manager, he didn't take responsibility for this issue. We had four room nights and meals at this hotel for well over $2500. I would have hoped they would have stood behind their error in the shipping and given me the courtesy of a response from the hotel manager.

Unparalleled in beauty and elegance, Hotel Sacher is the jewel of Salzburg in terms of accommodations. Sadly, I have never stayed there as countless famous opera singers, conductors, important dignitaries, undsoweiter, undsoweiter, undsoweiter as I was but a poor student living in Salzburg, but I have had the distinct pleasure of eating at the cafe both indoors and out, on several occasions. This is an experience not to be missed by any foreign traveler. I highly recommend, of course, their signature dessert, the Sacher Torte. A dark chocolate torte of unequaled yumminess topped with generous helping of Schlag (that's whipped cream!). I also recommend having this with some mineral water (mit oder ohne Gas) or it's difficult to finish such a rich dessert! (Sharing with a friend is absolutely encouraged if you're watching your weight.) The coffee is on par with their desserts, rich, authentic and expertly presented, and the service is attentive but not overwhelming. Seating outside provides a beautiful view of the Salzach!

This hotel, had a LOUd, prolonged noise above us for several hours after 12am. A drilling/ machinery noise, so it was not other guests. Someone from the front desk came, acknowledged/ knew about) it, but did not do anything. They said it came from the "kitchen." They offered zero compensations until we complained heavily. Shower cold/hot pressure is not stabilized at all (It is possible to do this with modern plumbing). I stayed in another 5 star hotel owned by them in Vienna and had the same water problem. I read the history, I believe this hotel under a different name and purchased by Sacher hotels. Because famous people stayed here in the past doesn't mean much for today's experience. This hotel shouldn't be considered 5 stars and charge much if quality of experience is this low. There was no warning or notice when we checked in.

Austria's cake god is the Sacher Torte. And this is their god's birthplace: Hotel Sacher. Franz Sacher concieved the very first sachertorte when he was just a chef's apprentice. Since the powerful "coachman of Europe," Wenzel Clemens Prince Metternich, didn't want to look like a fool in front of his high-ranking guests, he made sure the young chef didn't screw up on the pastry. Franz Sacher didn't disappoint, and now you may order the most famous two layers of chocolate, one layer of apricot jam and one layer of chocolate icing ever created here.

The cafe is of course world class. The Sacher Torte is world famous. Try also their other cakes. The Esterhazy Schnitte is out of this world as well.

A Classic 'grande dame', thaïs hôtel has All The Old world charm and typical Austrian level of service combined with the amenities of a modern hotel. Excellent restaurants and uniquely located right across from the old city makes this one a definite winner.

My Aunt and I stayed here for 4 nights and were very impressed with the hotel, the food, and the service. We had a beautiful room with a fabulous view and received treats each night of our stay (chocolates, cake, fruit, and a Christmas stocking of treats). The staff, from the front desk, bell hop, to the maid and evening turndown service were very friendly and provided excellent service. The location is ideal for sightseeing and shopping. I highly recommend the Hotel Sacher.

Nice hotel in a perfect location. We had a standard room and it was small but very comfortable and beautifully decorated. The bed was very comfortable and the linens were fabulous! I think the lobby could use an update like the rooms. Definitely enjoy a cocktail on the patio over looking the river. The bar staff are some of the best servers I've ever had. I hope I get to stay in this hotel again someday!

We had our first meal in Salzburg here and it was wonderful! The food and the service were great and the view was just as awesome. We really enjoy the food, desserts, drinks and people watching.

Kaiser Schmarrn. It's like pan baked funnel cake without the cheezy carnival feel.

This is actually a review of Zirbelzimmer, the fine dining restaurant at Hotel Sacher Salzburg. First let me thank Simon for the fantastic service he provided. We were celebrating a surprise birthday dinner and Simon helped me execute it to perfection. The food, presentation, service and the whole experience was fantastic. I highly suggest this restaurant if you're in Salzburg.

Fantastic! Had the apple strudel and capaccino. The best in Austria. I was referred to the Sacher in Vienna and did not have a chance to go. I was excited to hear they had one in Salzburg on my three day stay, that was the first place I went and it did not disappoint. Loved every delicious moment. Not just a dessert and coffee/tea caffe, they serve full lunch and dinner meals. Yum!

I'm shocked that they receive 4.5 stars. This is far from a 5-star experience and barely in the range of 4-star at best. Our experience was a solid 2 stars, and I'm only giving this because the staff was very friendly, even if generally not very attentive/competent. The service in the restaurant was extremely slow. The food is good, not great. The room was abysmal. Shower flooded the bathroom every time. There was no real updating that they had claimed to have performed. Phones didn't work. TV remote occasionally worked. Room is TINY despite being an upgrade room, supposedly. Carpets worn out. Worst hotel of my last 3 stays in Europe. There are definitely much better options in Salzburg- my family was fortunate to stay at the other places. Do yourself a favor and don't stay here. Come by for their torte, and make your home elsewhere.

I have stayed here four or five times now and would not even consider another hotel. Staff is traditionally trained and very professional. Try and book a junior suite or above if you can and request the river side of the hotel. Great views and perfect location for visiting the city. Very traditional, classic bar downstairs that I highly recommend you visit also.

We loved this hotel! It was so comfortable. The decor is lovely. An elegant, sophisticated, older hotel. Location is terrific too. Breakfast yummy (especially the hot cocoa). Only problem was the service in the restaurant.