Elizabeth S.
Yelp
+ Location: 5
+ Service: 1
+ Overall experience: 1
+ Cleanliness: 3
+ Amenities: 2
SUMMARY: Due to the extreme lack of service and attention to detail we experienced during this stay, we will be staying at another property the next time we visit Marfa.
It's extremely disheartening to write this review. I've worked in the hospitality industry in the past and I have an extreme soft spot for hotels - especially ones that look as charming as Hotel St. George does.
LOCATION: The location is perfect - it is right in the middle of Marfa. This is to say that although I give the location a 5 out of 5, Marfa is an extremely tiny town, so you'll be great staying anywhere as everything is within walking distance. However, it's nice to be in a hotel that has a restaurant and bar downstairs, especially as so many restaurants in town operate on 'Marfa time' - i.e., you have no idea if they'll be open or closed, even if they have operating hours on their website.
SERVICE/OVERALL EXPERIENCE: Our initial greeting was a bit strange, but we wrote it off as a one-off situation. We arrived late on a Friday night and the person at the front desk began sweating profusely and forgot words such as 'battery' and 'card reader.' Totally ok- though a bit strange. We were told upon arrival that the water would be shut off from 1am to 3am. We asked how long the hotel had known of this situation, and they let us know that they had been given notice for about a week. We had just booked the hotel a few days before, so we were surprised that we hadn't received a notice upon booking, as this most likely would've affected our accommodation choice - or, at the very least, the time we planned to arrive at the hotel. After driving 10+ hours, all we wanted was a hot shower! Thankfully, we had two hours to spare until the water was shut off, so we took about an hour to unpack and relax once we went up to our room. However, at midnight (an hour before the water was supposed to shut off), the shower, toilet, and sink wouldn't work and we were without water for the night. I was also opening one of the windows when the screen fell off. Unfortunately, I caught the screen corner with my hand, which was extremely sharp, so I started bleeding. We went to the front desk and issued a complaint the next morning, in which they simply apologized about the inconvenience.
CLEANLINESS: The room was ok. There were scuffs along the bathroom wall and when the cleaners came through the next night, there was still trash on the floor, but overall it was fine.
AMENITIES: Many of the amenities (pool, gym, etc.) are off-site. However, as mentioned, it's nice to be in a hotel that has a bar and restaurant readily available. There is no room service.
OTHER: After we complained about the aforementioned screen door and water cutoff, we noticed that the lamp in the corner would flicker on and off randomly throughout the night, which was definitely a disturbance. We ended up unplugging the light completely and chose not to issue a complaint to the hotel as they hadn't rectified the situation in the other two instances mentioned. FWIW, we were in room 406.
Overall, I would recommend staying elsewhere. There are so many other hotels and beautiful Airbnbs in Marfa! However, I would come back to visit the restaurant and grab a quick bite if I was in the area.