Mike G.
Yelp
My wife and I recently stayed here for a Fri-Sun weekend getaway, our first visit to SLO after a short road trip from the Bay Area.
The Good:
- The staff were exceptional--everyone was incredibly friendly and welcoming. We had no issues at all. Melayna at Piadina, who provided outstanding service as our waitress, was a standout. Dom at High Bar was also excellent. Thank you both for taking care of us and being so friendly.
- The location is fantastic, making it easy to walk downtown.
- We loved the low/high bar options, along with the live music on Friday night.
- Piadina restaurant was excellent, offering a good selection of food and great service.
- Having water readily available for you in your room with a modern and clean refrigerator was amazing. Super easy to walk down the hallway to refill the mason jars at the water dispenser on each floor. A very thoughtful idea and something we wish other hotels had.
- Though a smaller hotel, it was nice seeing each floor secured by hotel key. Feeling safe is important.
The Bad:
- The shower was a major issue. The design provides inadequate coverage, leading to water getting all over the bathroom floor. We had to use multiple towels each time to keep the water from spreading into the main room. This was a constant concern. Not ok.
- The shutters in the room were broken, with some barely staying closed. Far too much light leaked through, and there should be better coverage--at the very least, curtains to block out the light. Even budget hotels manage this better. Not ok.
- When we arrived, we encountered numerous fruit flies in our room. After we killed a few, they disappeared and we only encountered one more over the weekend. They were primarily over the bed and headboard, which makes it even more disturbing. We almost asked to switch rooms, but it would have been very inconvenient and we seemed to resolve it on our own. Not ok.
- Around midnight, on the first night of our stay and while we were out downtown, we received a notification that our car had been brought to the front of the hotel. I never requested the car through the valet service. Imagine being on vacation and getting the scare that your car might be getting stolen. We immediately called the front desk and were told it was likely a mistake, and the car would be re-parked. However, when we didn't see the car move immediately in our car app, we returned to the hotel to ensure everything was okay. This was a total disruption to our evening. Not ok.
- If you're seeking a quiet room, this may not be the right place for you. The mornings are especially noisy, with sounds coming from all directions due to thin walls and ceilings. If you're not a morning person, consider other options.
- The pricing is definitely on the higher side. While we were prepared for this and can afford it, we felt that the room didn't justify the cost. We've stayed in many luxury hotels, and this wasn't that. At most, we felt the room was worth $300-$400 per night, not the $650+ (including fees) we were charged for a non-suite room.
- I attempted to fill out their survey after our hotel stay, but received an error upon submission. I'm leaving my review here instead...
While we truly enjoyed our weekend in SLO and appreciated the great hotel location with its good food and bar options, the numerous issues with our room and the sense of having overpaid leave us inclined to explore other options for our next visit.