Hotel Shangri-La

Usually hit up the rooftop bar. It’s walking distance for me. Catching the sunsets is great and rooftop seating is always a fun time

The location is amazing. I booked a four-star hotel and this unfortunately may have been a four-star hotel back in 1965 but at this point is very rundown and is in bad shape. It is in much need of a thorough remodel if not gut job. The rooms are incredibly dated and it has major signs of deferred maintenance. I booked a four-star hotel on hotwire and was thoroughly shocked when I came to this hotel. We checked out within 20 minutes. The staff was extremely accommodating and very understanding of our decision and this review is merely about the facility, the staff was very polite and great. Please be more transparent of the condition as this should be start as a two-star or a motel. It does not warrant prices over $130 a night.

Such a great hotel in a great location. Our room was beautiful and came with complimentary champagne. There were rooftop events and pool parties all weekend, which was a plus because we got in for free just for being at the hotel. Everyone at the hotel is so sweet and helpful, but be prepared to pay $49/day for valet at the hotel. Will definitely come back!

What a special group of people that run this hotel. The building is old and has natural deficiencies with faucets, windows, ect due to its age, but the location, views, beds, commodities and service from the staff is truly unmatched. They sent us champagne and fresh fruit, which was delicious and they were so attentive each time we came and went. The vallet parking crew was so sweet, timely and efficient. Always talking to the kids and asking them about their adventures. I would definitely consider staying here again. Wonderful experience all around!

A hotel 6 would have been better than this. We paid $500/night for the worst hotel experience of our lives. The furniture was old and outdated, the floors were dusty and dirty and the windows were dirty and couldn't be opened. The bed was pushed towards the window with little room to sit and enjoy the view while there was a huge open area to the other side. The ironing board didn't work (legs were broken) and the chaise had white spots on it and looked as if it hadn't ever been cleaned. The plumbing was clogged and there were very few amenities. They had a huge private pool party the day we checked in (which they didn't warn us about) and we couldn’t use the pool. The party was obnoxiously loud and disturbing and had I known about it, I would have gone elsewhere. They didn’t clean our room during our entire stay and on the day of checkout we were an hour late checking out and they sent security to threaten us. Then they called our room every five minutes to harass us, even though we assured them we were doing our best to get packed up. Customer service is a joke here. This hotel is a stand alone hotel and run by a general manager who doesn't know the first thing about customer service. The young guy behind the front desk is extremely RUDE and should be working as a bouncer at a nightclub, not a hotel. The staff are untrained and unqualified to be in the service industry (except the Valet, who was extremely friendly and courteous). They do not know how to run a hotel and just trying to keep their dilapidated hotel afloat. Be warned, don't waste your money staying here! We’ve never been so disappointed. This place is an EPIC FAILURE.

I travelled with my 2 teenage daughters and was so disappointed when we checked into the hotel for which we were planning to spend the next 5 days. We checked in and checked out within less than 30 minutes. Didn't feel safe, very run down, elevators weren't working etc. Looked like it was part of a set from a horror movie. I will say the staff was cooperative with my decision to leave the property immediately. This is not a 4 star hotel. This is more like a motel. The pictures look great, but that is not what the property looks like at all.

The location of this hotel is great. All the nice restaurants and shopping is a short stroll away. The hotel is kind of out dated, but you can get past that. The pool and hot tub area is beautiful. The down sides were that the hot water in the shower is non existent or at least in our room on the 2nd floor. In addition that pressure on the sink water is the strongest I have ever seen or felt. This may also be a 2nd floor issue.The staff was friendly , valet was on point and the service was great.

Highly recommended. 5 star service, and friendly staff. We had a blast on the roof top lounge, but be prepared to pay more than your average lounge. But it was worth the extra cost.