Hotel Sofitel Marseille Vieux Port

My stay started with a friendly reception where I simply desired to store my bags until checking in later in the day. Instead, the staff checked me into my room quite early and offered numerous room options. The location is fabulous, with a commanding presence over the old port. The location provides many dining options nearby the port, or to the beach with short yet scenic strolls. Upon departure and return the staff provided friendly greetings and best wishes. The room was quite nice, with a supremely comfortable bed and excellent shower. The staff also provided a nice evening turn down service. This was my first time in Marseille, and the Sofitel proved a perfect site from which to explore the historic and physical beauty of the area.

Hotel is nice, clean and very well located. The view is truly breathtaking. However it is worth mentioning that the service is not up to a five star hotel. The staff is not helpful or friendly which is a bit disappointing for a hotel of this price and standing.

The quality of the room, and the hotel was nice. The food was excellent, the service great. The location top notch. however, there is an open air nightclub right across one side of the hotel, which played incredibly loud music until midnight. I asked for a different room, they did not have any. In my opinion, it is borderline disgraceful to be charging Sofitel prices, and to market this as a 5-star hotel which such a poor sleeping experience. You can literally hear the lyrics of the songs through the closed window, making it almost impossible to sleep until the club turns off. I was hear for work, and after a long day's of work away from home, the last thing you want is a bad night's sleep for yet another hard day's work. I am sure people who are here on pleasure would be even more unhappy.

No heart after not being able to continue my holiday . After giving this hotel over two weeks notice that I couldn’t attend due to a leg infection . I explained that I wouldn’t be doing this again . They said it was policy not to refund and only issue a credit . The problem with the policy is other hotels in the group refunded because they had enough notice to book the room and understood this was saved for , for a long time . I am bitterly disappointed after all I could have just not turned up then the room wouldn’t have been available to give to another client.

Really great hotel in a wonderful location. Beautiful views out over the historic harbor. The rooms are spacious with huge windows, sone have terraces. Beds are big and comfortable, the standard and excellent Sofitel beds. Staff are friendly and helpful. Everyone at the hotel is great.

This is DEFINITELY NOT A FIVE STAR HOTEL. It is telling you as it is, because of the location. In other words, the view. I believe none of the hotels on the port side has the the view of this hotel. But that is about it. Furniture is worn down. The bathroom and the shower are small. Decor is bland. The entry way looks cheap. The hotel is sparkling clean, hosekeeping is nice. Perhaps, the house keeping is the best part. Then, the rooftop restaurant is well ok. The food is not bad. Servers Max and Sterling are nice. But the welcoming host lady with dark hair black rimmed glasses, she is downright a liar. When I walked in on my second night, she said they were full. Turns out I found out there were a few tables later on. For the third night, I asked for a reservation, she told me that they are full again. Apparently, that was a lie. I checked with the reception, they booked me a table with themselves. Then, I go up there for dinner. There were only seven tables, Liar liar pants on fire. Apparently, she LIES as if her usual self. Maybe it is her usual self. She made wait standing a while she was chatting with some other customers on my first night at the hotel. I did not think of it first. But when I heard the lies lies pants on fire lady lie constantly, I realized. She is just very NOT nice. And for a breakfast, I was seated and then left my belongings. When to the buffet when back with my plate, my belongings were toseed to chair, my table was taken to make room for four poeple. No one I asked my permission. The guy who did this told me sit elsewhere with an annoying smile on his face. Oyyyyyyyyyyyyyyyyyyyyyyy Reallyyyyyyyyyyyy. This hotel has a view. That is it. And EXPENSIVE. For this kind of money they should hire NOT LIARS, NOT INCOMPETENTS.

Had lunch at The Brasserie overlooking the port.|Beautiful location .|Very nice service.|Poor quality food; the accounting department runs the kitchen. |Used to be better.|Standards are essential and dropping them to reach financial goals is a pity and leads to disaster and disappointments clients.

Amazing relaxing week-end stay! From a very warm welcome of Anna that made sure our entire stay would be perfect and amazing tips of Silvi to explore the city and the rest of the wonderful staff (housekeeping turn down service is superb) 👌🏽 Will be back soon!

We spent two nights at Sofitel to cap off a long hectic trip. By then we were tired and hankering after a friendly quiet hotel with good food, and Sofitel delivered on both counts. This was our first time in Marseilles and absolutely loved the city's diversity, energy and vitality. As others have mentioned, Sofitel is situated on a hill with superb views of the Old Port. The view from our standard room (no balcony) was wonderful too, and I was thrilled to see beautiful fireworks over the harbor on Saturday night. (Not sure if the fireworks happen every week, maybe I just got lucky:) We ate dinner at Carré Bistromanie the first night, located on Sofitel's third floor. We booked ahead online to get a window table; the place is small and popular so reservations are recommended in any case. We both chose the daily special - roasted chicken with fresh mushrooms and fingerling potatoes - and it was the best chicken I've ever had, hands down. I've heard that making a moist tasty chicken is a good test of any chef's skills, and if this dinner was any indication the chef at Carré Bistromanie deserves an award! Lovely polite service and chill atmosphere as well. Our buffet breakfasts (included with our room rate) on the 7th floor terrace were ample, including fresh squeezed juices, eggs made to ordr and many varieties of yummy pastries. Our room was modern with a spacious bathroom and huge shower. The only downside (and it's minor) is that there were no drawers for storage. That may be an issue for a long stay, but not for us. The pool is shared with the neighboring property Novotel. I would definitely return to this Sofitel.

I do not recommend staying at this hotel nor eating at its restaurant. The staff at this restaurant discriminated our group of eight Asians. Because it was 3:30pm and our Novotel Hotel restaurant was not open, our hotel staff recommended us to go to Sofitel hotel (next door) to eat. We came into this restaurant on the rooftop. We were initially told by the host that they didn't serve food on the terrace. This was not true because we saw people at a couple of tables eating FOOD. We were told we should go inside if we wanted to eat, so we did. The sitting area inside was 90% empty. They asked if we stayed at their hotel. We said no. Then one staff told us that we should go back to our hotel to eat and they were not be able to serve us. We went back to our hotel Novotel and our hotel staff was baffled by how terrible we were treated by Sofitel. It was despicable the way this Sofitel treated us. Being a five star hotel, the service was less than one star. The staff needs training on customer service bc their behaviors reflected a service of a motel staff. It's fair to say that I stayed at Sofitel De Faubourg in Paris recently and their staff was superb and respectful.

Amazing view from the restaurant but service is very slow ! Took them over 25 mins to bring the menu to us and the bread and water came after 40 mins ! Needless to say the entres came as slow as molasses drip ! Oh well ! Since the view outside was so captivating we just waited patiently ! If you are in a hurry or utterly hungry you'll be disappointed !

My Company used to own a petrochemical complex in nearby Berre. I was lucky enough to come to the South of France (on business no less) not once but twice! Our hosts sponsored our dinner one night at the Sofitel Marseille and from a private dining room, we were treated an an excellent meal and a stunning clear evening view of Vieux Port area. I'm not sure I'll ever experience anything like it again.

We thoroughly enjoyed every bit of our stay here. The staff was wonderful and the views were unprecedented. The evenings we spent on the terrace attached to our room, which were often accompanied by whatever local wines and cheeses we came across during the day, were truly memorable. If we find ourselves back in Marseille, we will find ourselves here.

Awful. Wow. So bad service. Waiters. Bartenders. Bar backs. Even concierge. Worse than doing me a favor for being a patron. Annoying that i am here in every respect. No water. No alcohol. No spoon. Table after us took last sea bass. Bartender didn't know what martini is. Food overcooked. Later at bar (which is impossible to find- 2 elevators) no one there and annoyed to take our order. Much more concerned abt cleaning up. Do. Not. Go. (Great view - but go to notre dame for view of Marseille). Don't go here.

Very well placed in Marseille with an incredible view on the "Old Port", the Sofitel is a very peaceful and well frequented hotel with excellent trending rooms. Some the rooms have a view on the "Old Port" with a terrace, just wonderful ! The service is also very high level. The reception is a very design big space very peaceful (when there is not a lot of people). I loved it !

The Sofitel Marseille was a great place to spend a few nights when we arrived in Provence. We booked a suite with a balcony and went in July. The room was not large, and I would not have wanted to spend more time there than needed. But the balcony made up for that and I'm not holding that against them. The service was excellent, which was especially appreciated when our baggage was lost en route and we had to camp out for part of the second day of our trip. The food in the outdoor restaurant and 7th floor breakfast room was really good. Better than most places we ate the entire week. The hotel is well located with great views. The reception of the free WIFI was excellent. Their exercise room was well equipped with a recumbent bike, stomach machine and enough other "stuff" to get one's blood going. I hope I make it back to Marseilles soon so I can stay there again.

Beautiful hotel but unfortunately lack of WiFi degrades the whole experience. As a professional consultant, consistency in Internet communication is critical. I spoke to staff twice and it was suggested I use the business center. This is supposed to be a 5 star hotel and they are telling professionals to hover in the business center at midnight? One staff person told me the whole hotel has bad wifi and showed me his low signal on his phone.

Fantastic location and amazing views of the old port. However, it has an impersonal, soulless, big business/hotel feel to it.

This hotel was absolutely beautiful!! The staff were amazing, the hotel is sexy and posh!! I have no complaints. I would definitely stay here again.

Gorgeous modern hotel situated between the old forts in Marseille with breathtaking views of the port! My husband and I enjoyed a short stay here and found the rooms/bathrooms to be beautiful, the service was top notch and the food was excellent. We sat just outside the hotel bar and had wine flights and appetizers while overlooking the hundreds of sailboats at port. It was a wonderful stay and if we go back to Marseille we'll definitely stay here again.

I was treated to a wonderful privately butlered meal with a large party from a business dinner. The service here was beyond amazing. I remember the view from the place I was sitting like it was yesterday. It is ambiance like you will never experience. Even though this is a bustling area, there is such calm and with the combination of a fantastic meal, the calming effect of the sea in front of you and the beautiful art that is the skyline of Marseille, you can't help but to be in awe. Not to mention, the food was incredible, the maitre'd was amazing. In fact, he spoke French extremely well, I asked him a question about what was being served and he answered me in a New York accent of all things! I couldn't believe it, I was so amazed! For the food, oh...Oysters, Sea Bass, Shrimp, the works. It just kept flowing and the food was so simple, yet very complicated. My favorite of course was the traditional creme brulee. It was heaven and I'll be the luckiest person alive if I ever get to experience anything close to that again.