Hotel Sofitel Marseille Vieux Port

Me and husband went to Marseille to celebrate Honeymoon! We’re from the US. In contrast we’ve never experienced such attention to detail and accommodating service like we did at this hotel! Everyone was helpful and positive and ensured our stay had meaning to it! The access to the Spa and the Breakfast with their Vieux facing the waterfront was also the highlight for us! Some areas throughout the hotel is aged a bit but overalll we truly enjoyed ourselves

Upon check-in our reservation could not be located (2nd time this happened. 2 different stays within 2 years and 2 different ways of being treated). Somehow under my mom's name this time, which I put her name on the 2nd room in the event she needed to get re-keyed. We were asked condescendingly if we booked at the Novotel next door! Told me to go on app to figure out name change as she couldn't do it but in the app, name on res was correct but never resolved. Garbage wasn't removed daily, coffee wasn't replenished daily, noticed the room may not have been vacuumed daily as there were crumbs still on the carpet. Was also never told about the welcome drink for the one room but happened to see it in the app the last night we were there. It would have been nice to feel like the reception staff was trying to make some effort but that was far from the case. Asking if we had made our reservations at the Novotel next door instead, not seemingly willing to help resolve the name on the reservation and told me to figure it out myself on the app and was just not very welcoming at all. When we had the similar issue the first time (not finding the reservation), we were at least treated nicely by someone that had a pulse and smiled (that first issue was because of a change in reservation system upgrade but was eventually located and resolved). Don't recall names but concierge and valet staff were great as were the turndown service crew. Common areas of hotel seemed fine. Room was not emptied of trash daily and vacuuming was missed on a day or 2 in the rooms as noticed by crumbs still on the carpet. This particular stay was downgraded on this trip primarily because of our check-in experience. The young lady had pulse of a jellyfish and did not seem willing to make any effort. We stay in hotels 100+ nights a year so this was quite disappointing. We brought my mom and her sister to Marseille to this particular property since we had stayed before and it was great, minus the difficulty finding our reservation (they've been wanting to go for years) so they could enjoy the spa area (they're older and we didn't know if they wanted to venture out or stay in). We've stayed at the Grand Hotel Beauvau Vieux-Port (same chain) which is an excellent location... Maybe a lower tier but great service. Only reason we didn't go back was because of the AC, but hindsight, this is where we should've booked. Adding review here as there was no response from the hotel regarding this particular stay.

Location is really good and the lobby is nice but this is definitely not a 5 star hotel. The rooms are incredibly outdated and the bathrooms need updating as well. Shower is tiny and temperature of the water difficult to regulate. Rooms are 2-3 star hotel quality, being generous. Additionally there are a couple night clubs adjacent to the property that play loud music until the early morning every night (we were there on weekdays), so if noise bothers you, this is not somwhere you should stay.

At a magnificent location and with a stunning view across the old forts and port area of Marseilles, the dining location of the hotel was a feast for the senses. The rooms and facilities were clean, thoroughly well kept and with ample space, to be expected at this price and for a 5 star well branded hotel. However, this is about as best as the experience would reveal for me. I would expect that for an international level quality hotel, the dining experience (breakfast and dinner inclusive) would be well grounded with the hotel's teams in these areas well versed in food quality, service and coverage for any customers with dietary issues. This was not the case. For instance, the menus (breakfast and lunch/dinner) made allergen statements to be noted to staff for any adjustments required. Menus also stated various offerings for the gluten free buffet (breakfast) with provision for locally sourced products. All I found was a jar of madeleines (pre-purchased individually wrapped) and a jar of muesli. Breakfast covered, and no other options. Buffet? The offers for what I'd call 'normal' foods were plentiful, pastries, breads, cereals and sweets. Considering the extraordinary slim pickings in the gluten free story, I asked for gluten free bread to make some toast. Two staff members looked at me and then at each other with no content of understanding, eventually seeking help from a senior team member. The team member instructed them to go into the kitchen and ask there. After a 5-6 minute wait, one waiter arrived with 2 microwave heated small buns. I'll take it, it's better than nothing I thought. At the end of my stay, a 5 star hotel with overreaching allergen statements on menus, a very careful instruction/direction needed to staff, promised much on menu, but delivered very little. It's just not good enough.

The location is good. The rooms are not at the standard of sofitel, the noise dampening is terrible with loud venues nearby. This should be fine if they invested in the rooms acoustics. The balconies have no privacy from either side. The service is average, some debate existed around the bill which was hard to get past the language barrier, although eventually resolved. Accor needs to do better.

The hotel is well positioned in Marseille with amazing views over the city, especially from the rooftop bar. The staff were very helpful and friendly and the hotel room well equipped and a very comfortable bed. Parking the car securely was simple with the expert help of the concierge.

The staff greeted us right away and the check-in was very easy and quick. However, once we got into the room it was very unerwhelming. The shower flooded our room. The deck was nice but not private at all.

I extended twice as I like my stay so much, with friendly and supportive concierge Silvian and Julian for arranging my itinerary in the city. But I found the pexxs/dxxk shaped welcome amenity for Diamond member was so weird and offensive for a solo lady traveler like me. I felt disrespected and uncomfortable when I opened the box. I am not sure if it is a joke or art or local culture. But I prefer traditional wine or champagne instead.

We spent two nights at Sofitel to cap off a long hectic trip. By then we were tired and hankering after a friendly quiet hotel with good food, and Sofitel delivered on both counts. This was our first time in Marseilles and absolutely loved the city's diversity, energy and vitality. As others have mentioned, Sofitel is situated on a hill with superb views of the Old Port. The view from our standard room (no balcony) was wonderful too, and I was thrilled to see beautiful fireworks over the harbor on Saturday night. (Not sure if the fireworks happen every week, maybe I just got lucky:) We ate dinner at Carré Bistromanie the first night, located on Sofitel's third floor. We booked ahead online to get a window table; the place is small and popular so reservations are recommended in any case. We both chose the daily special - roasted chicken with fresh mushrooms and fingerling potatoes - and it was the best chicken I've ever had, hands down. I've heard that making a moist tasty chicken is a good test of any chef's skills, and if this dinner was any indication the chef at Carré Bistromanie deserves an award! Lovely polite service and chill atmosphere as well. Our buffet breakfasts (included with our room rate) on the 7th floor terrace were ample, including fresh squeezed juices, eggs made to ordr and many varieties of yummy pastries. Our room was modern with a spacious bathroom and huge shower. The only downside (and it's minor) is that there were no drawers for storage. That may be an issue for a long stay, but not for us. The pool is shared with the neighboring property Novotel. I would definitely return to this Sofitel.

I do not recommend staying at this hotel nor eating at its restaurant. The staff at this restaurant discriminated our group of eight Asians. Because it was 3:30pm and our Novotel Hotel restaurant was not open, our hotel staff recommended us to go to Sofitel hotel (next door) to eat. We came into this restaurant on the rooftop. We were initially told by the host that they didn't serve food on the terrace. This was not true because we saw people at a couple of tables eating FOOD. We were told we should go inside if we wanted to eat, so we did. The sitting area inside was 90% empty. They asked if we stayed at their hotel. We said no. Then one staff told us that we should go back to our hotel to eat and they were not be able to serve us. We went back to our hotel Novotel and our hotel staff was baffled by how terrible we were treated by Sofitel. It was despicable the way this Sofitel treated us. Being a five star hotel, the service was less than one star. The staff needs training on customer service bc their behaviors reflected a service of a motel staff. It's fair to say that I stayed at Sofitel De Faubourg in Paris recently and their staff was superb and respectful.

Amazing view from the restaurant but service is very slow ! Took them over 25 mins to bring the menu to us and the bread and water came after 40 mins ! Needless to say the entres came as slow as molasses drip ! Oh well ! Since the view outside was so captivating we just waited patiently ! If you are in a hurry or utterly hungry you'll be disappointed !

My Company used to own a petrochemical complex in nearby Berre. I was lucky enough to come to the South of France (on business no less) not once but twice! Our hosts sponsored our dinner one night at the Sofitel Marseille and from a private dining room, we were treated an an excellent meal and a stunning clear evening view of Vieux Port area. I'm not sure I'll ever experience anything like it again.

We thoroughly enjoyed every bit of our stay here. The staff was wonderful and the views were unprecedented. The evenings we spent on the terrace attached to our room, which were often accompanied by whatever local wines and cheeses we came across during the day, were truly memorable. If we find ourselves back in Marseille, we will find ourselves here.

Awful. Wow. So bad service. Waiters. Bartenders. Bar backs. Even concierge. Worse than doing me a favor for being a patron. Annoying that i am here in every respect. No water. No alcohol. No spoon. Table after us took last sea bass. Bartender didn't know what martini is. Food overcooked. Later at bar (which is impossible to find- 2 elevators) no one there and annoyed to take our order. Much more concerned abt cleaning up. Do. Not. Go. (Great view - but go to notre dame for view of Marseille). Don't go here.

Very well placed in Marseille with an incredible view on the "Old Port", the Sofitel is a very peaceful and well frequented hotel with excellent trending rooms. Some the rooms have a view on the "Old Port" with a terrace, just wonderful ! The service is also very high level. The reception is a very design big space very peaceful (when there is not a lot of people). I loved it !

The Sofitel Marseille was a great place to spend a few nights when we arrived in Provence. We booked a suite with a balcony and went in July. The room was not large, and I would not have wanted to spend more time there than needed. But the balcony made up for that and I'm not holding that against them. The service was excellent, which was especially appreciated when our baggage was lost en route and we had to camp out for part of the second day of our trip. The food in the outdoor restaurant and 7th floor breakfast room was really good. Better than most places we ate the entire week. The hotel is well located with great views. The reception of the free WIFI was excellent. Their exercise room was well equipped with a recumbent bike, stomach machine and enough other "stuff" to get one's blood going. I hope I make it back to Marseilles soon so I can stay there again.

Beautiful hotel but unfortunately lack of WiFi degrades the whole experience. As a professional consultant, consistency in Internet communication is critical. I spoke to staff twice and it was suggested I use the business center. This is supposed to be a 5 star hotel and they are telling professionals to hover in the business center at midnight? One staff person told me the whole hotel has bad wifi and showed me his low signal on his phone.

Fantastic location and amazing views of the old port. However, it has an impersonal, soulless, big business/hotel feel to it.

This hotel was absolutely beautiful!! The staff were amazing, the hotel is sexy and posh!! I have no complaints. I would definitely stay here again.

Gorgeous modern hotel situated between the old forts in Marseille with breathtaking views of the port! My husband and I enjoyed a short stay here and found the rooms/bathrooms to be beautiful, the service was top notch and the food was excellent. We sat just outside the hotel bar and had wine flights and appetizers while overlooking the hundreds of sailboats at port. It was a wonderful stay and if we go back to Marseille we'll definitely stay here again.

I was treated to a wonderful privately butlered meal with a large party from a business dinner. The service here was beyond amazing. I remember the view from the place I was sitting like it was yesterday. It is ambiance like you will never experience. Even though this is a bustling area, there is such calm and with the combination of a fantastic meal, the calming effect of the sea in front of you and the beautiful art that is the skyline of Marseille, you can't help but to be in awe. Not to mention, the food was incredible, the maitre'd was amazing. In fact, he spoke French extremely well, I asked him a question about what was being served and he answered me in a New York accent of all things! I couldn't believe it, I was so amazed! For the food, oh...Oysters, Sea Bass, Shrimp, the works. It just kept flowing and the food was so simple, yet very complicated. My favorite of course was the traditional creme brulee. It was heaven and I'll be the luckiest person alive if I ever get to experience anything close to that again.