Hotel Sofitel Marseille Vieux Port

At a magnificent location and with a stunning view across the old forts and port area of Marseilles, the dining location of the hotel was a feast for the senses. The rooms and facilities were clean, thoroughly well kept and with ample space, to be expected at this price and for a 5 star well branded hotel. However, this is about as best as the experience would reveal for me. I would expect that for an international level quality hotel, the dining experience (breakfast and dinner inclusive) would be well grounded with the hotel's teams in these areas well versed in food quality, service and coverage for any customers with dietary issues. This was not the case. For instance, the menus (breakfast and lunch/dinner) made allergen statements to be noted to staff for any adjustments required. Menus also stated various offerings for the gluten free buffet (breakfast) with provision for locally sourced products. All I found was a jar of madeleines (pre-purchased individually wrapped) and a jar of muesli. Breakfast covered, and no other options. Buffet? The offers for what I'd call 'normal' foods were plentiful, pastries, breads, cereals and sweets. Considering the extraordinary slim pickings in the gluten free story, I asked for gluten free bread to make some toast. Two staff members looked at me and then at each other with no content of understanding, eventually seeking help from a senior team member. The team member instructed them to go into the kitchen and ask there. After a 5-6 minute wait, one waiter arrived with 2 microwave heated small buns. I'll take it, it's better than nothing I thought. At the end of my stay, a 5 star hotel with overreaching allergen statements on menus, a very careful instruction/direction needed to staff, promised much on menu, but delivered very little. It's just not good enough.

The hotel is well positioned in Marseille with amazing views over the city, especially from the rooftop bar. The staff were very helpful and friendly and the hotel room well equipped and a very comfortable bed. Parking the car securely was simple with the expert help of the concierge.

The staff greeted us right away and the check-in was very easy and quick. However, once we got into the room it was very unerwhelming. The shower flooded our room. The deck was nice but not private at all.

I had a pleasant stay at the hotel. The room was clean, comfortable, and well-maintained. The staff were friendly and helpful throughout my visit. Amenities like Wi-Fi, room service, and housekeeping met expectations. The location was convenient, with easy access to local attractions and transport. Overall, a solid experience and good value for money.

On arrival staff very friendly, everything explained.|Nice bar on the 7th floor overlooking the marina.|Room ok. Aircon not cold at all. Shower so hot I couldn't get in. On the next revamp I would suggest better glazing to keep the noise or sirens & gulls out, & better room lighting- a bit style over substance at the moment. For example, the bed reading light is too high on the headboard & the chaise longue was not useful & took a lot of space out of the room.|At breakfast no one came to take the order. 40 mins for order & 20 mins to service. Had to request further drinks as no one came to check we needed anything else. |Shame as hotel in a nice position. Not up to standard of other Sofitels we have visited.

A very nice hotel with sublime views of Marseille. Didn’t eat here, room was great though. Loses a star for the confusion about the swimming pool situation (“you can book the Novotel swimming pool”/“we changed the policy and you can’t book the Novotel swimming pool”/“just go up these steps to the Novotel swimming pool”.) needless to say we took the latter option and snuck up the steps from the basement spa to the pool, suggest this to future guests

We made the mistake of choosing this hotel purely based on the Sofitel name, assuming a certain standard. Unfortunately, the reality was far from it. The building is outdated, and it feels more like a 3-star airport hotel than a luxury property. There’s simply no value for the high price they’re charging. ||||We regret not reading the TripAdvisor reviews beforehand — they were spot on. Our stay felt like a waste of precious time and energy on our one day in Marseille. Especially frustrating when we passed the InterContinental — our first choice — which exuded elegance and class. We won’t be making this mistake again, and we urge fellow travelers to stay far away.

Had beautiful view of the harbor but when we went outside on the room’s private deck to enjoy it, the sliding door self-locked and we couldn’t get anyone at the listed hotel phone numbers to answer us. Finally we called Sofitel international number and after a few tries they connected with our hotel and came to unlock the door. I’m not at all|convinced that they documented it so it could be repaired.||The room temp could not be regulated and was very warm.||There were often 6+ staff at the front desk but when we wanted to|Check out, not a soul in sight and we waited 20 min for someone to come.||Lionel the concierge was great.||Lionel the concierge

We spent two nights at Sofitel to cap off a long hectic trip. By then we were tired and hankering after a friendly quiet hotel with good food, and Sofitel delivered on both counts. This was our first time in Marseilles and absolutely loved the city's diversity, energy and vitality. As others have mentioned, Sofitel is situated on a hill with superb views of the Old Port. The view from our standard room (no balcony) was wonderful too, and I was thrilled to see beautiful fireworks over the harbor on Saturday night. (Not sure if the fireworks happen every week, maybe I just got lucky:) We ate dinner at Carré Bistromanie the first night, located on Sofitel's third floor. We booked ahead online to get a window table; the place is small and popular so reservations are recommended in any case. We both chose the daily special - roasted chicken with fresh mushrooms and fingerling potatoes - and it was the best chicken I've ever had, hands down. I've heard that making a moist tasty chicken is a good test of any chef's skills, and if this dinner was any indication the chef at Carré Bistromanie deserves an award! Lovely polite service and chill atmosphere as well. Our buffet breakfasts (included with our room rate) on the 7th floor terrace were ample, including fresh squeezed juices, eggs made to ordr and many varieties of yummy pastries. Our room was modern with a spacious bathroom and huge shower. The only downside (and it's minor) is that there were no drawers for storage. That may be an issue for a long stay, but not for us. The pool is shared with the neighboring property Novotel. I would definitely return to this Sofitel.

I do not recommend staying at this hotel nor eating at its restaurant. The staff at this restaurant discriminated our group of eight Asians. Because it was 3:30pm and our Novotel Hotel restaurant was not open, our hotel staff recommended us to go to Sofitel hotel (next door) to eat. We came into this restaurant on the rooftop. We were initially told by the host that they didn't serve food on the terrace. This was not true because we saw people at a couple of tables eating FOOD. We were told we should go inside if we wanted to eat, so we did. The sitting area inside was 90% empty. They asked if we stayed at their hotel. We said no. Then one staff told us that we should go back to our hotel to eat and they were not be able to serve us. We went back to our hotel Novotel and our hotel staff was baffled by how terrible we were treated by Sofitel. It was despicable the way this Sofitel treated us. Being a five star hotel, the service was less than one star. The staff needs training on customer service bc their behaviors reflected a service of a motel staff. It's fair to say that I stayed at Sofitel De Faubourg in Paris recently and their staff was superb and respectful.

Amazing view from the restaurant but service is very slow ! Took them over 25 mins to bring the menu to us and the bread and water came after 40 mins ! Needless to say the entres came as slow as molasses drip ! Oh well ! Since the view outside was so captivating we just waited patiently ! If you are in a hurry or utterly hungry you'll be disappointed !

My Company used to own a petrochemical complex in nearby Berre. I was lucky enough to come to the South of France (on business no less) not once but twice! Our hosts sponsored our dinner one night at the Sofitel Marseille and from a private dining room, we were treated an an excellent meal and a stunning clear evening view of Vieux Port area. I'm not sure I'll ever experience anything like it again.

We thoroughly enjoyed every bit of our stay here. The staff was wonderful and the views were unprecedented. The evenings we spent on the terrace attached to our room, which were often accompanied by whatever local wines and cheeses we came across during the day, were truly memorable. If we find ourselves back in Marseille, we will find ourselves here.

Awful. Wow. So bad service. Waiters. Bartenders. Bar backs. Even concierge. Worse than doing me a favor for being a patron. Annoying that i am here in every respect. No water. No alcohol. No spoon. Table after us took last sea bass. Bartender didn't know what martini is. Food overcooked. Later at bar (which is impossible to find- 2 elevators) no one there and annoyed to take our order. Much more concerned abt cleaning up. Do. Not. Go. (Great view - but go to notre dame for view of Marseille). Don't go here.

Very well placed in Marseille with an incredible view on the "Old Port", the Sofitel is a very peaceful and well frequented hotel with excellent trending rooms. Some the rooms have a view on the "Old Port" with a terrace, just wonderful ! The service is also very high level. The reception is a very design big space very peaceful (when there is not a lot of people). I loved it !

The Sofitel Marseille was a great place to spend a few nights when we arrived in Provence. We booked a suite with a balcony and went in July. The room was not large, and I would not have wanted to spend more time there than needed. But the balcony made up for that and I'm not holding that against them. The service was excellent, which was especially appreciated when our baggage was lost en route and we had to camp out for part of the second day of our trip. The food in the outdoor restaurant and 7th floor breakfast room was really good. Better than most places we ate the entire week. The hotel is well located with great views. The reception of the free WIFI was excellent. Their exercise room was well equipped with a recumbent bike, stomach machine and enough other "stuff" to get one's blood going. I hope I make it back to Marseilles soon so I can stay there again.

Beautiful hotel but unfortunately lack of WiFi degrades the whole experience. As a professional consultant, consistency in Internet communication is critical. I spoke to staff twice and it was suggested I use the business center. This is supposed to be a 5 star hotel and they are telling professionals to hover in the business center at midnight? One staff person told me the whole hotel has bad wifi and showed me his low signal on his phone.

Fantastic location and amazing views of the old port. However, it has an impersonal, soulless, big business/hotel feel to it.

This hotel was absolutely beautiful!! The staff were amazing, the hotel is sexy and posh!! I have no complaints. I would definitely stay here again.

Gorgeous modern hotel situated between the old forts in Marseille with breathtaking views of the port! My husband and I enjoyed a short stay here and found the rooms/bathrooms to be beautiful, the service was top notch and the food was excellent. We sat just outside the hotel bar and had wine flights and appetizers while overlooking the hundreds of sailboats at port. It was a wonderful stay and if we go back to Marseille we'll definitely stay here again.

I was treated to a wonderful privately butlered meal with a large party from a business dinner. The service here was beyond amazing. I remember the view from the place I was sitting like it was yesterday. It is ambiance like you will never experience. Even though this is a bustling area, there is such calm and with the combination of a fantastic meal, the calming effect of the sea in front of you and the beautiful art that is the skyline of Marseille, you can't help but to be in awe. Not to mention, the food was incredible, the maitre'd was amazing. In fact, he spoke French extremely well, I asked him a question about what was being served and he answered me in a New York accent of all things! I couldn't believe it, I was so amazed! For the food, oh...Oysters, Sea Bass, Shrimp, the works. It just kept flowing and the food was so simple, yet very complicated. My favorite of course was the traditional creme brulee. It was heaven and I'll be the luckiest person alive if I ever get to experience anything close to that again.