Hotel St Moritz Queenstown - MGallery Collection

Our experience with the Hotel St Moritz in Queenstown started with an email prior to arrival, and the exceptional service continued throughout our stay. Reception, concierge, restaurant and housekeeping staff were friendly, attentive and helpful. We were fortunate to be upgraded and the room exceeded all our expectations. It's a great location and a short walk to the centre. The view of the lake and mountains was uninterrupted and was worth the walk up the rather steep hill at the end of the day. Will definitely stay there again if/when we get back to Queenstown.

We loved our stay at the St Moritz. The staff at check in were extremely friendly, offered a cup of warm apple cider, and provided recommendations for sites to see around town. The breakfast buffet is $40 per person and absolutely worth it, the food was phenomenal. The room was spacious with a comfortable bed. I booked a lake view room, and I was a bit disappointed with the slanted windows on the 6th floor. The windows were dirty, so pictures didn’t come out good. The slanted windows are part of the hotel design, so it doesn’t impact my experience. You need to walk up a fairly steep hill to get back to the hotel from town, but it’s in a quiet area and very easy walking distance to everything. Overall, I’d definitely stay here again and recommend this hotel to others

I have stayed at this hotel previously and it does not disappoint. Slightly elevate which affords spectacular view of the lake and surrounding mountains. The suite was very comfortable, nice deep soaking bath and walk in shower, king size bed and excellent heating. I had a room on the 6th floor with balcony and the views are breathtaking. Close to the town centre yet far enough away not to be noisy. The dinner service very good - the homemade lasagna is amazing - highly recommended. Breakfast buffet extensive with made to order eggs of your choice, and more amazing views from the restaurant. I would highly recommended St Moritz and looking forward to my next visit.

Started off great with complementary welcome drink and concierge assisting us with the luggage but went down hill literally from there. Booked an Alpine Suite advertising views, balcony. Elevator took us down to a lower level into a room with glimpses of the lake over a building in front, an empty mini bar (had to ask for milk?) and a well worn dated suite. Heating was hit and miss, room service at 8.45am. Used DO NOT DISTURB for the remaining 3 of the 4 nights we stayed. On checking out was not even asked how our stay was. Paid for valet parking and was given the keys & told where the car was parked. The outdoor spa was a very sad looking, go to the Onsen. If you have any mobility issues this is not the hotel for you. Big steps down into the foyer from the entry and would be challenging for some getting into town on foot. Maybe good for a family with kids but not the 5 star they advertise. Lacked all the ritz from the Moritz.

Overall, this is a very nice hotel with great amenities. However, I wanted to point out a key area for improvement, especially for a property that caters to skiers and winter travelers. The hotel's interior was quite cold and lacked the cozy warmth one typically seeks after a day in the snow. I believe addressing this would significantly enhance the comfort and satisfaction of all guests, and I hope it's something the hotel considers for the future.

We stayed here for a long weekend and enjoyed our time here. We stayed in a garden view suite on level 1. The room was huge, plenty of space and the bathroom had a separate bath and shower. The bed was comfy enough however the bed sheets were that noisy rustly fabric which was a bit annoying. As Accor members we received a complimentary room upgrade, welcome drinks and snack in the room which was nice. The hotel definitely had the cosy ski resort vibe. ||The negatives were - no mini bar in room (would usually expect this with most 5star hotels - always nice to have the option or a couple of complimentary bottles of water/soft drinks),|The sink in the bathroom was extremely slow draining. We also could not get the TV in the bedroom to work, it would constantly turn off and we also couldn’t get chrome cast to work in there either. The tv in the lounge however was fine. ||Overall we found the hotel good value for money and would still recommend as a good option when visiting Queenstown.

Fantastic accommodation. It felt luxurious and was way more than just a Hotel Room. The room was very comfortable and very large. The bed and bedding were very comfortable and clean. In fact the entire Hotel was very clean. Very quiet location with amazing views of the lake and mountains. Staff were friendly and helpful. We arrived early to drop off our bags but were pleasantly informed that our room was ready and we were allowed to use it. The lobby had a fire place which made for a cozy place to sit and relax. We didn't eat at the restaurant, but the coffee's were perfect. It was a short walk into the center of town. There is a Bus stop very close by as well. The Queenstown Buses were brilliant. We purchased a Bee Card at the Airport for NZ$5 (2 people can share 1 card) and were able to use it to get into town for NZ$2 per person (website says you must register it online to get the $2 fares). Buses depart every 15min from early until late.

We stayed here for 5 nights and couldn't fault our stay.|We were in an Alpine suite overlooking the lake, and it was exceptional. The suite was very spacious and well maintained. The view from our balcony was stunning. Ate breakfast and dinner only once. Both meals were beautiful and the staff were amazing. It is a short walk into town, which is downhill. The way back there is a bit of a hill. However, this didn't affect us. If you have some mobility issues it would be a challenge. |We didn't get a chance to use the outdoor spas because it was too cold to get out in the very fresh air. |We would stay here again|

This place was LOUD. Our room was awful and tiny for considering what we paid. We could literally touch the ceiling of our room. Our friend's room was double the size for same price. We tried to upgrade but they wanted to charge us $160/night yet online it was less than $50/night. We've been all over the country and all sorts of places. This was the top price/rated and by far the worst experience. Concierge was nonexistent. This place is crazy to have that high star of a rating. I truly do not like to write negative reviews unless warranted.

We choose Hotel St. Mortez for it's location and breathe taking views of the lake. We were upgraded to a suite upon check in. Breakfast was cooked to order and offered everything you might want. Bed was very comfortable and the bathroom was a good size with a separate shower and soaking tub. Molton Brown toiletries was a nice touch. Check in and out was seemly. One thing to note, there is a hill back to the hotel from town. It's pretty short but will leave you winded. Everything you need for a luxury stay in Queenstown.

The hotel is fabulous. Spectacular views of the lake and mountains from our "Juliette" balcony. As for the restaurant, don't waste your money on a mediocre (at best), expensive breakfast buffet. Too many great places to get breakfast just 5 minutes away.

Unfortunately, our "lake view" room was quite underwhelming. LOCATION Very close to downtown restaurants and bars, however it sits up on a decent sized hill. So be aware if you have small children, abundant luggage or do not want to walk up/down a hill every time you want to go into town. We also had a tour bus unable to drop us off at our hotel since they could not fit in the driveway of the hotel. ROOM The hotel is clean and well designed, however during our stay (which was the beginning of our honeymoon in NZ) we had to move rooms halfway through since we wound up extending our stay. We started in the lake view room on the 3rd floor and moved to a garden view room on the 2nd floor, only to discover we had the same view: the back of a building with a partial view of the lake. RESTAURANT / BAR As others have mentioned, do not waste your money on the bar or restaurant. We had drinks during happy hour that were absolutely dreadful and the continental buffet was ~$32.00/ person for sparse fruit, yogurt and a few baked goods. SERVICE Again, very underwhelming. When we expressed our frustration with paying significantly more for a poor lakeview room, the receptionist apologized, but would not move our room. When we checked out, I mentioned our disappointment again about the view. I also mentioned we were surprised that we had turn down service for our lake view room but not for the garden view room. After I pushed the receptionist, he waived our credit card fee, and told us he would tell the manager about our concerns. It's been a week and we have not been contacted about any price adjustment. The cost of this hotel is not worth the experience. There are a myriad of other hotels in the area that offer more value than the Hotel St Moritz.

What a spectacular hotel! The service was friendly and great, quick to resolved problems we had. The design is very glam but modern. Safe to say we didn't want to leave. Their breakfast room service (all we managed to eat there) was INCREDIBLE. If your plan is to walk into town it's a bit of a steep incline back up to the hotel but a little workout never killed anyone.

Overall, very nice hotel and met my expectations for the price I paid. LOCATION: The hotel is perched up a hill along the beautiful Lake Wakatipu, and a 5-minute walk to the "heart" of Queenstown (the city center is very small, so don't expect too much). Because of the hill, some of the rooms have stunning views of the the lake (and some have less stunning garden views). Some people on TripAdvisor have complained about having to go up and down this hill though it's completely manageable ... so they even set up a shuttle that will take you to the city center! SERVICE: As you would expect in a high-quality hotel, the staff is very courteous and goes out of their way to help you. The valet and front desk agents were very helpful and stored our bags until our room was ready, then took them up for us without asking. AMBIENCE: Very nicely appointed lobby; fireplace and comfy chairs entice a lot of people to hang out in the evening and enjoy a glass of wine. There is also a nice restaurant / bar with a great view of the water. My only complaint here is that the bar seems to close quite early, so you can't enjoy the aforementioned glass of wine after 10 pm. ROOMS: First, the thing I look for is cleanliness, and I had no issues there. The sheets and towels were stark white, the bathroom was super clean, and the room had been well appointed. Our room was quite small and had a garden view, even though we told them we're on our honeymoon (I didn't take points off for this). TIPS: -- the hotel doesn't offer free parking, but you can park along the street on the hill fairly easily for free

Best of Queenstown, our room/suite was equipped with kitchenette and washer-dryer. Wonderful bar and restaurant looks over the mountains and lake. Small but well equipped gym has one precore and also sauna. Unlimited though slow WIFI is a blessing in NZ. Short walk to EVERTHING.

I was there mid-week for one night in the summer. It wasn't even hot outside but my room was so warm me and a friend felt like we would faint if we stayed inside. We opened the windows as far as we could and came back at 10pm. Still hot as could be. No answer at the front desk, and no answer again at midnight. In the morning they were rude and said "we are installing air con in the future" not sure how that helps the current customer base. Only stay here in the winter! Not worth the money, terrible customer service.

Generous size rooms on the 4th floor with a view of the lake. Clean and accommodating!

Our first stop in New Zealand was Queenstown. The hotel has no central A/c but this can be a mute issue as long as you stay on lower floors. Avoid 7th floor as this is the top floor and looks like an addition after the hotel was built. The ceilings in 7th floor are very low and it is extremely hot during summer months. The front desk was extremely uncooperative when we asked our rooms to be changed. It took threatening to move to Crowne Plaza for us to get another room. Subsequent days were lot more pleasant. If you have any issues with walking steep hills avoid this hotel. After a long day the walk can be quiet demanding. Breakfast was good and bar service was great. Gym is extremely small.

We stayed one night in Spring (mid November). Great staff, classy place, and rooms are spacious with nice bathrooms. Serious draw back that really impacted my stay (and my overall rating) was their internet. Even though I only needed to scan through work emails for about 30 mins, it's so worthlessly slow that I couldn't get emails to load and was unable to accomplish anything. And this is just a gmail account. They shouldn't even offer the service unless they get a new provider.

Enjoyed our 12 day stay here! Staff was very professional & helpful. The hotel is located close to downtown Queenstown- making for an easy walk. We ordered room service one night and it was delicious. The rooms are spacious and clean. Would easily stay here again!