Marisa Kraft
Google
If you are visiting Bibao, Spain and looking for an excellent hotel, look no more.
We were simply charmed by this awe-inspiring hotel.
It was quite fascinating to see how priceless old world remnants were entwined with comfortable modern spaces.
When you first enter the grand archway and pass through the heavy wooden doors, you step into an enduring, yet flawless world.
Exposed limestone walls, aged concrete beams and weathered stained glass windows can all be viewed from the glass elevators as you are whisked away to your comfy, immaculate room.
Notably, the hotel receptionist was amazing. She was very pleasant, kind and accommodating. She sympathetically told us that we had accidentally made reservations for the wrong dates through an online booking site. Moreover, she wasn’t sure if we would be reimbursed, but assured us that the issue would be resolved by the next day. As our anxiety started to rise, she nonchalantly, with a big smile,handed us a glass of champagne and worked on finding us an open room for the night. Her mañana philosophy was incredibly soothing. Not only did this lovely lady upgrade our room, but as promised our future booking was cancelled and refunded.
Ultimately, the exceptional customer service, the spotless comfortable rooms enhanced our experience in Bilbao.