LauraW667
Google
This modern boutique hotel is the best of old and new. Interiors are contemporary and comfortable and staff is friendly and helpful. Our room was spacious, quiet and comfortable and the entire hotel is immaculately clean. Front desk greeted us with complimentary glasses of cava on arrival and lots of helpful advice about where to go and what to do in the city.||There are plenty of nice amenities in the rooms, including L’Occitane de Provence toiletries. Location is ideal, right next to Old Town and the river and 20-25 minutes walk to the Guggenheim.||My only negative comments are about Bilbao itself. It’s a small city that seems to be trying to attract tourists, yet the shopkeepers and restaurant personnel were exceedingly unfriendly everywhere we went. No smiles, no effort to provide great service, lots of ignoring us or being downright rude. Not sure why we received such a negative reception. In San Sebastián, which is certainly over -touristed, we were met with friendly smiles and over the top hospitality. Outside of the hotel, the people of Bilbao left us feeling very much unwelcome.