Lucia L.
Google
We booked this hotel with very high expectations as it was our anniversary and the end of the trip. We read very good comments and paid a high price, so expected the best.
We informed that we would be arriving at 12am and would love to check out a bit earlier if possible, but the room was not ready even at 4pm, we still had to wait a few minutes as they were finalizing it.
I previously informed that it was a special date and having travelled a lot and stayed in similar hotels, they have always prepared a little treat for the celebration, but on this case there was nothing, not even a mention from the front desk.
Service seemed very cold and uninterested.
I never had a turndown service, even when asking for it on the last night.
Room was very nice and good size (Executive room), even though the entrance hall and closet were very small.
Bathroom was nice but also small and would get all wet after the shower.
Breakfast was very good with high quality products. Also some egg options to order on the menu.
Location was quite amazing, 3 minutes from the town hall square.
SPA area was very nice too. Pool, jacuzzi, sauna and hammam.
Overall the hotel itself was very beautiful and good facilities but lacks the personalized an attentive service that a hotel like this should offer.
Would definitely look for other option when back in Tallinn.