Hotel Terrou-Bi Dakar

Had a great experience spending the day at the Terrou-Bi hotel pool! The access price was definitely higher than usual, likely because of the vacation season, so it felt a bit expensive for just a day. That said, if you're looking to treat yourself, it's absolutely worth it. The pool is clean, the atmosphere is calm and luxurious, and the service was excellent. It’s the perfect spot to relax and enjoy the ocean view in a serene setting. A great way to splurge for a special day

The location and their onsite amenities are the best talking points for this hotel. Unfortunately, service, food and a welcoming atmosphere are just average and not worth the high end price tag on the bill. The staff however, is amazing at apologizing on the spot but zero effort into resolving issues or following up leaves their upfront apology lacking sincerity. Management seemed to care about their image but often times lead the charge in chaos, misinformation and or confusion. So, the next trip to Senegal, I’ll opt for a different property in hopes of better stay.

Deeply Disappointed – Unworthy of a Recommendation I was genuinely excited for this trip, especially since friends in the U.S. had recommended this hotel. Sadly, my experience has been nothing short of a disappointment. I booked an ocean view room, but the windows were dirty, and there were no screens — so opening the door meant risking mosquito bites. Construction signs were up, and there was constant painting and maintenance work throughout the day. It felt like I was staying in the middle of a renovation project rather than a relaxing hotel. Getting rest was impossible. What shocked me even more was that housekeeping deliberately placed a Do Not Disturb sign on my door without my permission — just so they wouldn’t have to clean my room. I had to call just to get basic cleaning services. As an Executive General Manager at a hotel in the U.S., this level of service and disregard for guests is unacceptable. The air conditioning was unreliable, cutting in and out. I haven’t had one full night of rest. On top of that, I was charged twice for the same stay. I made my payment online in front of the front desk staff due to a minor issue with my reservation, yet they still managed to charge my card again. I wasn’t informed directly — instead, I discovered a note attached to a fruit tray, sent after my best friend’s aunt had to personally intervene and come to the hotel to advocate on my behalf. And let me be clear: I do not compare countries. I’ve traveled extensively and I understand that hospitality standards can vary — that’s never been an issue for me. What matters is respect, transparency, and effort. That’s what was missing here. Yes — it took a respected local elder showing up in person for the hotel to even begin addressing these serious concerns. That alone says a lot about how guests — especially international ones — are treated. They offered to move me to another room, but by that point I was too drained and disheartened to deal with another shuffle. I came to Senegal with love and respect for the culture. It’s a country I care deeply about. My favorite food is Senegalese. I came for the experience, for the people — and this hotel has cast a shadow over it all. Where I lay my head at night, I should feel safe, respected, and cared for. I felt none of that here. I am heartbroken. I would not recommend this hotel to anyone, and I hope the management takes a long, hard look at how they operate.

My husband and I recently visited Dakar for the first time and stayed at the Terrou-Bi Hotel. Our experience was truly exceptional, from the warm welcome we received to the impeccable service throughout our stay.||The hotel's central location made it easy for us to explore the city, but the real highlight was the private beach. It provided a serene oasis where we could relax and connect with nature, whether swimming in the ocean, meditating by the shore, or simply enjoying the stunning views from our balcony.||Our room was beautifully appointed and incredibly comfortable, with plush beds and soft towels. The breakfast buffet was a lavish spread with a wide variety of options to suit all tastes. We were particularly impressed by the attentive staff, who remembered our preferences and ensured that every detail was taken care of.||Speaking of the staff, they were the heart and soul of our experience. Every interaction was warm and genuine, from the cheerful security team and porters to the helpful reception staff. We would like to extend a special thanks to Jean Baptiste 'The Professor,' Rolande, Jessica, and Wilane, who went above and beyond to provide us with fantastic recommendations and ensure that our stay was unforgettable.||One of the most memorable moments of our trip was my husband's birthday. The breakfast team surprised us with a song and a delicious cheesecake, and later in the day, we received a beautiful tray of fresh fruits and a luxurious chocolate cake. Having celebrated birthdays in hotels around the world for over 20 years, we can confidently say that Terrou-Bi stands out for making guests feel truly special.||One last tip: Don’t miss the buffet dinner at La Terrasse restaurant! The grilled dishes are succulent and flavorful, but be sure to make a reservation to avoid long wait times.|If you're planning a trip to Dakar, we highly recommend staying at the Terrou-Bi Hotel. It's an experience you won't forget, and we can't wait to return.

It was my first time in Dakar and this hotel did not disappoint. From the food to the service to the location, everything was perfect! The drinks at Le Diamono were our favorite during the trip. The pool is super big and has a view of the beautiful coast. Thank you to the whole team and I will be sure to go back!

This hotel is nice. However, they have the most unprofessional staff I have ever seen. First, they tend to barge into your room even when you let them know not to. Which is a huge violation of privacy. Second, I used their laundry service and they lost my clothes tried to tell me that I gave them less clothes than I did when we clearly counted them together and then were absolutely disgusting and dismissive when I told them I wanted my money back because apparently they had undercharged me and therefore I shouldn’t seek to be refunded for my missing items. They settled bills and under charged me. I asked them if they were sure about the bill ans I never once was unwilling to pay. A certain Abdou Aziz should be fired for gross misconduct in this entire ordeal. I could give you a few more situations but this is enough. Go there at your own risk. I recommend the Pullman which was much better and more professional when they messed up. They also have a much better breakfast. I will never step foot there again.

Very nice room, excellent breakfast, beautiful setting with boat and beach (wish we were able to use it). Very international feel as people from all over the world seem to be there and a large number of Americans, which is unusual. Was a tosh up on which hotel was better - Terrou Bi or Noom Radisson.

I stayed in the hotel for a week. Overall, the hotel was descent. ||1. Upsides: ||1). Staff was generally quite friendly, including front desk and housekeeping personnel. I did not use room services during my stay but when requested, housekeeping personnel was accommodating and friendly. Also, even of the staff forbid guests from using the outside dinning area if wines were ordered outside instead from the hotel, they would open the bottle for guests. ||2). The room is spacious. Beside the king-bed, there was a round table and comfortable red seat in the room. The balcony had a small table and two chairs. My room did not have the ocean view, but the greens and flowers make the view look fine, although not fantastic. The bathroom is quite spacious also, equipped with both a tub and a shower. ||3). Breakfast had a variety of foods. The most popular one was omelettes, and often guests lined up to order the omelette. The breakfast view of the ocean was pretty good. The drinks were fine, including the distinctive baobab and Bissap juices. I also liked some of the fruits. ||4). The location is fine, right by the Supreme Court; walking by the oceanside outside of the hotel was pleasant, especially during evenings when many people played soccer or other sports, such as between the hotel and Parcour Sportif, a 15 minute walk. ||5). The resort, including its rooms, appeared well-maintained. |||2. Downsides:||As arguably the most expensive hotel in Senegal (well over 200 USD or Euros), there are some areas that are lacking:||1). No ironing machine/board. One has to borrow from the front desk. As the hotel seems to be geared toward high-end travelers and business guests, such an equipment should be a standard one for each room.||2). For an international hotel, having at least two power adapters should be present in the room so that travelers from countries having different portals can use. Using one that I brought I had to alternate charging different devices.||3). Although the breakfast had some varieties, everyday the food stayed the same. One of my colleagues complained the lack of changes after a couple of days. Also, one morning I wanted to order two omelettes, but the chef told me he had to talk his manager/supervisor to see if a second omelette was allowed. I just gave up, given the odd reply from him. As long as guests are not wasting food, the hotel should not put restrictions on certain food, especially since the stay is so expensive!!||4). The worst experience was with the shower. The design is terrible. First, the space for the shower is too small. When I stood inside the shower space, I had to be very careful not to hit the glass shield. And I am not too big. I can imagine if someone is larger how the guest would have struggled more mightily. Second, the most outrageous part is the open space for the shower entrance and lack of a ridge on the floor stop water spilling. The shower space is not completed closed, hence when one takes the shower the water/soup/gels spill everywhere. And the lack of a ridge or divide on the floor exasperates the spillover. See the pictures. ||Overall, I think the experience was descent but taken into the consideration of Senegal's GDP per capita of around or less than USD$2,000, a $250-$350 per night stay at Terrou-Bi is very, very pricy. If one has no issues with the relative price vs accommodations and varieties, this hotel/resort is for you. If you are more price conscious, a less costly hotel, of established or internationally recognized brands, is more reasonable an option.