Hotel The Celestine Ginza

My husband and I had a great experience at this hotel. The room was spotless, I notice a lot when I stay in hotels and even the caulk in the bathroom was perfectly clean. Breakfast was great with an amazing view and they make an awesome cappuccino. Natsako at breakfast is so wonderful and kind. She was welcoming and gave us a hand drawn note with kind words and one morning I was just going to have the coffee that came with breakfast but she knew I wanted a cappuccino and surprised me with a cappuccino on her. I forgot to pack my skin care and they had it all there in the room too. I only have good things to say.

We stayed at Celestine Ginza from Monday to Friday, and it was truly one of the best experiences we’ve had. The beds and pajamas were exceptionally comfortable, and the staff went above and beyond in every way. A special mention goes to Natsuko in the restaurant, who made our stay unforgettable. Our group even took a picture with her during our visit. On the day we were leaving, she happened to be off, but she thoughtfully left a small photo with a handwritten note on our table. That gesture was so heartfelt and touched us deeply. The restaurent staff ‘Hisa’, the girl at the front ( forgot her name) and another gentleman were truly amazing. Every staff member we encountered was warm, kind, and genuinely happy, which made the entire atmosphere uplifting. Our stay at Celestine Ginza was nothing short of amazing, and we carry beautiful memories from it.

We stayed for 5 days and we had a wonderful stay. I specially wants to thanks Natsako who serves us evey morning breakfast with such a big smile and made our start of the day so special. We all really appreciate what she did for us. Kication od the hotel was perfect. Close to railway stations and shopping. Rooms are very clean and bedding was so comfortable. Rooms are decent size. If I come to Ginza back I will stay again here.

We had a very nice experience at Hotel Celestine Ginza, staying for 5 nights. The room was exceptionally clean and comfortable — I usually don’t sleep well when staying out, but here I slept nice every night. The Japanese breakfast was delicious, and the location is very convenient, close to both Shimbashi and Ginza stations. The entire hotel also smells pleasant. Most importantly, we truly appreciated the quality of sleep we had during our stay.

great place, close to subway station, shopping areas and restaurant. room size enought large. appreciated bed confort . windows insulation could better even on the back of the hotel. breakfast view amazing.

I stayed at Celestine Hotel for 5 nights starting from 08Aug. Although there is no stop at hotel entrance for the Airport limousine bus, it is acceptable to walk for about 8 minutes from the closest stop.||After four nights of stay, I like this hotel very much and think it is definitely a four-star hotel. First of all, the location is very good at Ginza area. It only takes a few minutes to walk to the center of Ginza. It is also only a few minutes' walk to the metro station.|As for service, there were several young ladies who took duty at hotel lobby these nights. They had nice smiles and spoke very good English. Because of their good attitudes, I asked them directly every time I had questions, and I got answers immediately every time.||As for the room, although not very big, is relatively bigger than many hotels, especially those in the Ginza area. I would like to say that I like their room very much, because you will find that its design and equipment are very thoughtful and complete. I especially like that the bathroom is not made of plastic board. And the room is hygienic. We feel completely peaceful and comfortable when sleeping. The mattress is also very comfortable! The softness and hardness are moderate.||All in all, this is an excellent hotel. I am also a frequent traveler and have tried many 4 and 5-star hotels. I am very satisfied with my accommodation experience this time. If I still choose the Ginza area next time, I will definitely choose The Celestine Hotel Ginza again and to meet and say hi to these three friendly lady staffs again. ||Finally, I wish your hotel business a prosperous future!

It was my first time in Japan and I absolutely enjoyed my visit thanks in part to my experience at the hotel. ||First of all, the location is top notch, the staff is very friendly & helpful and the rooms are clean and comfortable.||There’s also an onsite restaurant on the 14th floor - with good food, great views and a phenomenal crew. They went above and beyond to make our experience unforgettable. Special thanks to Tera, Kento, Chiho and Haruka. ||Highly recommend staying here and plan to do so again when next I’m in Japan.

The Celestine Hotel Ginza is a must-visit in Tokyo, offering an incredible stay with welcoming staff, a soft and cozy bed, wonderfully soft pajamas, excellent coffee, and a stunning view that guarantees a return visit. The hospitality and comfort made my time there truly special. Adding to this, my stay at the restaurant Casita in the hotel was equally impressive. The staff, especially Natsuko, Matsumoto, and Goshiro, exceeded all my expectations. Their professionalism, warmth, and attentiveness created an incredibly welcoming atmosphere during my time spent at the restaurant. Natsuko stood out with her thoughtful approach, making the experience unforgettable. The food was outstanding, and I will enthusiastically recommend Casita to all my friends and acquaintances. I’m already looking forward to returning to both The Celestine and Casita!

We stayed at The Celestine Ginza during the majority of our trip to Tokyo this past November. First off, this is a modern, clean hotel located right off a main street. They're also a short 5 min walk to the train station. As for the room, it is definitely on the small side but well organized and efficient in its layout. Small thing I noticed, I love how quickly the elevators move to come get you or drop you off. We sprung for the daily breakfast option at the hotel's restaurant and there are 3 options(Japanese, American, and a French Toast option). I tried all 3 options over the span of our stay here, and I'm pleased we picked up this option during the booking phase. Service both at the restaurant and throughout the hotel was excellent.

Amazing experience! This is our second time staying here and this is our "go to" hotel whenever we have business trips in Tokyo. The staff always go above and beyond and they are super friendly and nice. The room is clean and nice. The hotel location is fantastic. All of them try their best to speak English and ensure you have a comfortable stay. We had a lot of suitcases and asked the front desk for help when we were about to go to the airport to fly home. The lady from the front desk called the taxi for us brought all our bags out and loaded the taxi with the driver so quickly and efficiently. I wished I had asked her name so l could tell her manager about her going above and beyond for us. It truly made our stay there so enjoyable and convenient. We will definitely stay there again. 5 stars and I highly recommend this hotel for the value, location and services

Such an amazing hotel. The rooms are bigger than other hotels in Japan and the amenities were great. Would definitely stay here again!!

This is what YOU Get!! I travel a lot for work and stay at hotels for about 70% of the year! This is a nice hotel if you a couple or business person looking to be in the center of it all. Very VERY convenient! Staff is incredibly friendly! Here are some things you should know! -no tipping needed for baggage help, this means the will help you with your luggage right away upon arrival and for free -FREE included Smartphone inside your room that you can use that has data, and a japanese number with free calls. -Breakfast was included for us, as we optioned the breakfast included selection when booking online Hotels.com -The rooftop has a kind staff that also can be enjoyed at night with drinks -The Hotel area is located right in ginza where you are surrounded very closely to great eateries and shopping places and Tourist attracting places to visit! -I always called for a Taxi and where I am headed and I would leave to the lobby within 2 minutes and by the time I was downstairs the taxi and a staff member was waiting! Very quick! -Security, very safe, need to use hotel card key to enter lobby after a certain time -close to Ginza6 mall, ginza crossing, pokemon center, Joypolis, Odaiba, and much more! DOWNSIDE: cost! For 4 nights it was roughly $1700 usd!!! OUCH!! I try to stay within the $150 a night range but for this trip decided to see what this hotel is about. Like most Hotels in Japan the rooms were small.. very small. For the price I was hoping for something much larger. -Taxis.. bring a Hotel card with you with the address in Japanese. This way you can just show the Taxi driver the location. The hotel must be new because nobody knew! One Taxi man said it used to the called the Nikko Hotel. (Still didnt help lol)

My wife and I came here for the first leg of our honeymoon and it did not disappoint. We chose to take the train in from Narita Airport and walk with our bags from Ginza Station, which wasn't too bad, but Uber also works great here. Hotel is easy to find and on a main street. Service was excellent and much of the staff speaks pretty good English. Our room was pretty small, but that was expected and seems to be standard here in Tokyo. The bathroom was actually bigger than expected though and rather luxurious. Neighborhood was nice, on the quieter side but with plenty of shopping and fine dining nearby. The Lawson 24 hour store next door was a life saver too given our jet lag. We didn't opt for the included breakfast but tried the American breakfast one day, it was 3200 yen (~$30) and well worth it in my opinion. The restaurant is also a great spot for drinks with a view at night. Overall we had a great experience here and would recommend it to many visitors of Tokyo. Prices seem pretty variable; I noticed another reviewer spent over $400/night here but we spent under $300/night (booked 1-2 months in advance).

Celestine Ginza is a nice, more modern hotel in Tokyo. The room we stayed in was comfortable, nicely lit, and always clean. They had good perks such as Shiseido and Bvlgari bathroom amenities and a cellphone you could bring to use outside the hotel just in case you need it while exploring. The bathroom had both a shower and a bath. It was great to get in the bath after walking miles around Tokyo. It seems as though most of the hotel rooms in Tokyo are on the smaller side. After opening up our luggages, there was no space to really walk around. There was also no luggage stand which was a little inconvenient. We had a little bit of a hard time with communicating with the concierge at times as not a lot of people speak great English in Japan in comparison to other countries. There were a few that were more helpful than others. The best part of the hotel was its location. It's conveniently located a short 5 min walk away to the Shimbashi Station. It is also walking distance to the lavish shopping area of Ginza. There is also a Lawson convenience store right next door to the hotel. The Tsukiji market is about a 15 min walk away. It's a more quiet area in comparison to Shibuya/Shinjuku area. Overall, I would probably stay here again.