Robert Pazmany
Google
Misleading Marketing – Be Aware of the Two Separate Buildings
We booked this accommodation based on the photos and description provided on the website, which showcase a modern, well-maintained hotel with direct beach access and valet parking. However, upon arrival, we were surprised to learn that our reservation was actually for a second, much older building that's part of the same complex, but not mentioned clearly during booking.
This secondary building is not at all like the one shown online: the rooms are dated, the bathrooms are poorly maintained, there’s no beach access, no valet parking, and only street parking available. The only solution offered was a shuttle bus to the main hotel if we wanted to use the advertised amenities.
To us, this felt like misleading advertising, and unfortunately, the attitude of the front desk staff didn’t help—quite condescending, as if we somehow didn’t “belong” at the main property.
As IHG members, we expected better transparency and customer service. Overall, a disappointing experience that felt more like a bait-and-switch than a fair representation of what we booked.