Becks
Google
In my view their pricing is excessive for the quality. They need to have better hotel operational management. Front desk is in shambles, disorganised, clueless and do not really understand professional customer service definitely not people with actual training. We were recommended by friends and family that stayed many years ago - when the property probably saw better days and people lacked options. Maybe we paid more for a bigger room with nice view but still in no ways can justify few nights we paid close to 450 euros a night. It’s a 3 star at most, certainly not of the standard to be called a leading small luxury hotel. The property lacks maintenance with shabby fixes, tacky concrete features and constructions in gardens, both hardware and service lacking attention to detail. Spa neglected inside the pool slime cling to the walls. The best part of the hotel is the grounds the nature (ignoring the outbuilding collecting junk), good also are the restaurant maitre’d, who is very professional / waitstaff who were friendly, and the drive through the finca though a stretch to be called safari. Their food they try hard with presentation, ok definitely not Michelin quality which seems it once had not even bib gourmand, kitchen seems over staffed and stressed - again pricing very expensive for the meagre output, also cocktails almost 20 euros for basic grocery store gin, before VAT. I’m fine to pay that prices at real quality hotels but not for thre standard offered by this place. I am really confused by the high rating they have. It’s ok if the price is 150 euros a night. If I were tourists that came to visit fro overseas I’d be sorely disappointed.