Petter Hvalgård Flo-Bakke
Google
The hotel is beautiful and well-designed, with great attention to detail. The service was impeccable throughout our stay. Upon check-in, we were initially disappointed with the room, as it was located on the first floor. However, the staff quickly and without any issues arranged for us to move to a room on the third floor, which we greatly appreciated.
In advance, I had requested a late check-out due to an important Teams meeting at 11:30. While they couldn’t guarantee anything by email—which is understandable—they had already arranged a late check-out until 3 PM when I asked again that same morning. Fantastic service! We were also allowed to check in even though we arrived at 10:30 AM.
The only real downside was the cleanliness of the room. It was quite dusty, with dust on top of the wardrobe, the bed frame, and even the light switches. There were also visible grease marks on the door. The napkin holder in the bathroom was empty when we arrived and, surprisingly, still not refilled even after housekeeping serviced the room on day two. This is far below expectations for a hotel in this price range.
The rooms were also smaller than expected based on the pictures. Breakfast, on the other hand, was excellent and definitely one of the highlights of our stay. That said, the breakfast staff seemed slightly disengaged. It took far too long to be seated, even though multiple staff members clearly saw me waiting—yet none took the initiative to help.
In summary, this was a very good hotel experience overall, but I sincerely hope they improve their cleaning routines going forward.