Hotel Villa Fontaine Grand Tokyo-Roppongi

Excellent stay with my family of 5. Our initial rooms were quite small so had asked for a larger room and receptionist obliged for a small reasonable fee. Rooms were quite large and location of the hotel was excellent. Right on-top of the train station and shopping centre with excellent FnB options minutes away. Service was excellent and free coffee vouchers for the costas machines were a nice touch. Laundry services were very welcomed especially for a family of 5 staying for 5 nights. Will definitely return !

The room was spacious and comfortable, perfect for two people. Everything was clean and well-maintained, making for a pleasant stay. However, the staff were quite unfriendly, which made the experience less welcoming. The hotel is located near a motorway, and there’s not much around within walking distance. On the positive side, there’s a train station right next to the hotel that provides easy access to the main areas of Tokyo. Overall, it’s a convenient place to stay if you don’t mind the location and limited interaction with staff.

Staff were helpful all throughout the day. Room cleaning was great and laundry machines were easy to use. Location is also very convenient and easy to find connected to the train station!

Second time staying at this hotel. Nice hotel and great location, very close walk to Azabudai Hills shopping area and close to Roppongi shopping area by bus. The rooms are bigger than standard Japanese hotels and the staff are friendly at the desk. Clean and simple design/ decor within the hotel, nice greenery visible in the courtyard area, and it’s right next to the train station- Roppongi Itchome, and there’s a large complex of shops as well attached to the station area.

NEVER HAVE BREAKFAST AT THIS HOTEL Breakfast: I have never had such a bad experience in my entire life. The options available are pretty limited but the major problem is the woman at breakfast. Never have I ever encountered such a stressed/stressful, dishonest, unhelpful and nonchalant woman. I accidentally forgot to put the spoon back in the jar, and the breakfast manager made a rather rude remark about it. Then I asked her if it were possible to have a cappuccino and she refused because she “did not have the time”. We mentioned it to the receptionist, thus the next day the woman apologised and yet she acted just the same. The last 2 days, I preferred not having breakfast than go back there. Hotel: the hotel itself was clean and very quiet, the staff was helpful. There are not many options in terms of places to have dinner though. The hotel should take measures to improve the breakfast experience.

The room size was smaller than we expected, but it's still acceptable room in Tokyo. Most of the front desk staff didn't speak English well, but there was one who spoke fluent . If you're lucky, you'll meet her. She listened us well and solved it with her hospitality. The breakfast is not good actually. I would prefer downstairs cafe called Paul. The location is excellent! Near station, supermarket, convenience store, shopping mall, and etc.! Definitely come back!

First and foremost, this hotel is not a luxury accommodation. It is quite small and does not have certain amenities. However, the service provided was quite exceptional, and anything we needed was taken care of in a timely fashion. It is rather pricey for what you receive however, its location being in a nice quiet area close to Tokyo Tower, and in front of a metro station was quite a bonus. The recommendation by the concierge for dinner was close by and exactly the food quality and service that we needed. If you ever need to stay somewhere and want a place that is reliable, I highly recommend this place.

A bit lackluster. We were coming towards the end of our trip. Being a family of 3 adults, it was a cramped room, with the addition of our luggages. We did not have this issue with other hotels since they were more spacious compared to HVF even when similarly priced. Besides the cramped room, the washroom was a nice setup. With the addition of a nice panasonic hair dryer which made me want to buy one. Service was okay. A lady assisted us with our luggage transfer to Haneda which was a great help. But I don’t like how most of the stuff in the hotel is self service. As well as the make-up room which was once for every 3 days. Outside the hotel, the breakfast was mid at best. There is a nice herb chicken which I looked forward to, but the rest were not spectacular. Or worth having at all. The lady however who handles the Breakfast at BLT is nice and speaks great english. My main problem with this hotel is the Metro Line. The location is right underneath Izumi Gardens which is a huge office building. So expect a large crowd coming INTO the roppongi itchome station. Its fine if you’re leaving during the morning and coming back during rush hours since its opposite the flow of traffic. But do bare in mind that Roppongi Itchome is not connected to most of the main lines. You’ll have to transfer either at omote sando or somewhere else to reach most of everything, which is a hassle when coming back to the hotel from a long day of traveling. I do give it that you are close to Tokyo Tower, but after a long (hopefully breezy) walk uphill towards it, there’s no metro line near Tokyo Tower that brings you back to Roppongi Itchome. So be prepared for the long walk back through azubudai Hills. (I couldnt take pictures of inside our room due to how messy and crammed it was)

This was our last hotel stay in Tokyo. Located right next to a subway station, so super easy to get to. The building itself is apart of a very large city block building called Izumi Garden Tower. All of the businesses connect inside via escaltors/corridors/hallways etc, and there are several businesses, with lots of entrances, which can be a touch confusing. The area seems like a ritzy side of town, lots of updated office buildings and commercial real-estate. Some restaurants. We were able to walk to Tokyo Tower from the hotel no problem. There's a taxi stand outside. *alot of Ubers have trouble finding the drop off location. While the Google reviews are somewhat mixed. I would say our stay was pretty solid. They let us check in an hour early, which I appreciated. They provided 1 ticket for complimentary coffee in there lobby, which I enjoyed. And they have a self serve bag storage room where you can safely lock up your stuff. This is great for travelers that have checked out and do not want to be bogged down with luggage yet. My friend booked with her AMX and we scored 1 complimentary breakfast buffet as well, which had a wide selection. Which our other friends in a different reservation, did not get, so this may be a credit card perk of some kind?? There hotel restaurant (which services breakfast/lunch/din) is located right outside there door, but is not technically attached to the hotel. It's obvious the hotel is going through a reno. The lobby and first floor areas are updated. One of the complaints on Google was that the first floor has mildew in the rooms. I agree there is an interesting scent going on with the first floor *in some areas* that I couldn't place. Luckily we were on the 3rd. The room was a double bed, and was fine, and updated. The hotel is huge, like a maze of sorts. Overall good experience.

Nice business hotel type place in Roppongi. Right above the train station, the location is very convenient. The area is very quiet, safe, and accessible. There are many consulates around so lots of security. Not far from the main roppongi area of shopping and nightlife that is quite loud so it's nice that the hotel gets away from the loud city part. The service was very accommodating and helpful. The hotel was very clean and the room was a really nice size for Japanese standards especially for the price. I booked on Agoda and got a good deal. Overall would highly recommend this hotel.

For what this hotel is its very good. The lobby is beautiful. I didn't take a pic cause I just drove 11 hrs to land. Staff speak excellent English and are super helpful. I didn't even have to go to lobby for my Uber eats. Rooms are small but clean. Bathroom is nice. Plenty of soap towels shave kits extra towels. It needs a remodel.

I've had some awesome luck choosing some pretty great stays for a reasonable price - and this was no different. I'll save the issues I had for the end - as really the GREAT outweighed the "uncomfortable" (there was really no BAD). I am not taking into consideration the fact they called me at 3am before out stay to confirm one of the details. She didn't understand I was asleep - and it was 3am....I think they should take note of where they are calling - and consider the time difference before placing a call - but that was an honest mistake....so, on to the GREAT: Location - This place is LITERALLY on top of a train station - it was perfect. While there was only one line that stopped at this station, connecting to other stations was super easy - and made our traveling around so much easier - especially when them dogs were barking from walking so much! There are a ton of restaurants and shops in and around the station as well. Various restaurants from steak to burgers - and quick stops like 7-Eleven (our go to spot) and Starbucks. The area is surrounded by embassies - and it's super nice/clean/upscale. A short walk to the main street - there were a TON of great restaurants and I had some pretty incredible sushi, ramen and shaved ice there. Bathroom was small - but with great water pressure (haha the things you appreciate when you travel) - and every day they put out tables that fizzed - filled tub and soaked feet - SO GREAT!!!! Heated toilet seat and a ton of controls I didn't use - it was odd sitting on that warm seat though (sorry for the visual). Mini fridge, desk and TV - the fridge seemed like it didn't cool, but magically the water we put in there always came out super cold. Friendly staff that could communicate in English! Super willing to try and help with anything. Strong free WiFi connection - and computers in the lobby for you to use. The So-So: Free breakfast: When you are counting dollars (or yen) you can really benefit from a comp breakfast at the hotel. Day 1 was chicken meatballs in a sweet sauce, white rice, soups, bread, fish, salad. Plenty of options and the salad, chicken and rice were great! The rest of the stuff was ehh. There was a corn soup that was pretty good to. They rotate the menu every 3 days - and this was by far my favorite one. The other two left us going to 7-Eleven to grab a bite. Tiny room by U.S. Standards but understandable for Japan. With two of us - and 2 carry ons it was PRETTY TIGHT in there....but once again - understandable. The Uncomfortable: Stiff bed and pillows - like, really stiff beds. At first, I was pretty upset. Then Day 1 came to an end - and honestly I could of slept on a pile of bricks and it would of felt like floating on a cloud. The fact is the firmness didn't effect my body at all - and I was so tired each day that I fell asleep like a baby no problem. They had one super firm pillow - and one feather pillow. Take a guess which one I picked to sleep with. Overall we had a fantastic stay. While all of the main sites are a little out of the way this was the perfect area for us. Stacked with some great restaurants, and I can't stress enough how great it was to have that station right below us. Even with the very few complaints - I'd recommend this hotel to anyone.

Hotel Villa Fontaine in Roppongi was amazing. I originally was only going to stay for one night but changes my mind at a later date and booked a couple extra days through a third party. When I arrived the hotel staff saw I had multiple reservations are were kind enough to combine them into one so I didn't have to change rooms or go through the hassle of checking out and then in again. Rooms were very spacious, especially by Japanese standards, and clean. I was there by myself in a twin room, but there was also an additional fold out futon couch so the room could easily have accommodated 4 or more people (would have been a bit cramped then). Staff were all well spoken in English if you do not know Japanese. Free wired internet was available and there was also free WiFi available in the hotel lobby. Breakfast was served daily starting at 0630 and was pretty typical Japanese breakfast (rice, variation of eggs, fish, soup, choice of meat, and yoghurt). Unfortunately there were no gym or fitness facility at the hotel but just down the road in the Roppongi Ark Hills was an Anytime Fitness which charged ¥1000 for a day trial or you could pay ¥2000 for a 7 day pass. Pretty good deal in my book. Right above Roppongi Itchome station and a 5-10 minute walk to Roppongi Station and everything around it. I definitely recommend this to anyone looking for an affordable and nice place to stay in Roppongi.

Great customer services. Room is clean. Staffs are very nice and above beyond! Visitors like their complimentary breakfast as well. Izumi Garden is right next door, make it more convenient, where you can have choices of many restaurants and shops.