Virginia L.
Yelp
I write this review to ensure that ENGLISH SPEAKING travelers can be aware of the level of service they provide. Frankly, very disappointed. This is the most disappointed of any 5 star hotel I've visited. In fact, I'm so disappointed that I'm writing a review in YELP AND TRIPADVISOR so you can think thrice before spending money here.
I basically centered my Switzerland trip around Villa Honegg ("VH"), a beautiful resort in the Swiss Mountains and often featured in Travel Magazines. I LOVE to swim, and have traveled to many of the world's best places to "splishy splashy" (as my husband calls it). I wanted to swim in VH's pool.
Nonetheless, I emailed VH FIVE DAYS in advance to request directions asking for options to get to VH from Lucerne (which I was traveling from). It took three days, yes, 3 DAYS, for VH to write a one-line response stating that I have to take a bus from Lucerne, then another bus, then walk 25 minutes. Well, if I were my usual self, sure, I could walk 25 minutes. However, thanks to fellow travel reviewers, they had mentioned that the 25 minutes consists of a hill which my injury cannot sustain. Point 1 - VH did not mention any uphill climbing.
Next, I respond to VH asking if they could help me call a taxi (you have to understand that this place is quite "out there"). Another 2 days had passed, and by then, my spa reservation has come and gone. Oh, right, you have to pre-reserve your spa time (which I did three months ago). The day AFTER my spa time had passed, I receive an email stating that they could take two buses and then VH could help me call a taxi provided that I tell them beforehand my arrival time which obviously I could do because I have (1) never take either buses before, (2) never been to VH before, and (3) umm.. need I say more.
Sure, I could've just arranged for all of this when I bought the VH spa tickets months ago. You might even say that it was my fault for not getting this ahead of time. I even blame myself a little bit, BUT I'M PAYING A FAIR AMOUNT OF MONEY FOR HOSPITALITY!!! I would've called if I were dealing with the government, but should've a FIVE STAR hotel be more responsive?
I respectfully requested VH for a refund due to their communication of lack thereof...
It's been three days and I have not heard a yes or no.. so typical.