Lucas C.
Google
I had an excellent experience at Vincci Selección Málaga, largely thanks to their outstanding customer service.
After accidentally booking our reservation for the wrong day, the staff went above and beyond to help us—even while the hotel was very busy. They handled the situation with patience, professionalism, and genuine care, making us feel completely at home while seamlessly arranging a new room.
I would especially like to thank Valentina and Marta at the front desk, Noel from guest relations, and José, our concierge, who patiently waited and assisted us while we sorted everything out. Their attention to detail and calm, welcoming approach truly stood out.
I highly recommend this hotel, particularly for its exceptional staff and customer service. Five stars without hesitation.