Jessica L.
Google
I recently stayed at this hotel and overall, the experience was very pleasant. The rooms were clean, well-appointed, and comfortable. I want to give a special shoutout to Adam, who worked as both the bell boy and valet—he was incredibly kind, attentive, and made us feel welcome from the moment we arrived.
Unfortunately, our experience wasn’t entirely seamless. When we tried to rebook another night for our stay, we were told we couldn’t receive the same rate because we had originally booked through a third party. The only reason we wanted to extend our stay was because we had booked nonrefundable massage services for the following day—something we weren’t informed about at the time of purchase.
This created a frustrating situation: we couldn’t justify paying a much higher rate just to stay the extra night, but we were also stuck with nonrefundable spa appointments. As a result, we had to leave and then return later in the day, which felt like a waste of time and disrupted our plans to explore the city.
I wish the hotel had communicated the spa policy more clearly and made a better effort to accommodate returning guests under the same rate. That said, the quality of the rooms and the excellent service from staff like Adam made a strong impression.