Relax33652379893
Google
I reserved their penthouse. The hotel knew our arrival time. Yet, upon entering the suite, we found that it was blazing hot. The A/C was grossly insufficient or broken. We hung tissues in front of the a/c vent to confirm that there was nearly no airflow. (I have videos) The "bedroom" (really just an open space) is located on the upper floor of the suite, right under the roof of the building. It was crazy hot up there. On the hotel manager's insistence and to no avail, I waited 2 hours for the room temp to drop. The temp on the thermostat never budged. The hotel wouldn't refund my $1500+ and they had no other available room. After flying in from the US, Ubering to the hotel, and waiting hours for their a/c to cool the suite, I had to scramble to find a room in another hotel. I then had to work with customer service at Chase to get a refund, which was finally provided months after my reservation date. The hotel fought to keep my money, but ultimately, they failed. Also, be aware that the bathroom, also located on the upper floor of the suite, has a massive slightly obscured window that provides an excellent view of anybody sitting on the toilet or standing at the sink. (see the photos)