Sarina K.
Yelp
Beware. I've visited Hotel Ziggy numerous times for events, but my recent stay left much to be desired. Previously, I experienced rude staff and dealt with excessive charges, so this time I used a card with a limit to prevent that.
I took timestamped photos to document any potential issues. Despite the deposit made online, they insisted on another deposit because my card had to be processed via chip. I had a Red Bull, a Coca-Cola, and a bottle of water from the minibar, which somehow totaled to $147.30
I paid for breakfast and drinks separately with my card instead of my room key to monitor charges. However, I'm somehow still being charged on two different cards when I only used one, as the chip on the other 'supposedly' didn't work.
This place is all together just under performing, underwhelming and as of now under investigation by my bank. Try to steer clear from here. There are better options out there for $350 a night.
More elaborate review:
At check-in, I expect to be at least welcomed within five minutes, especially when the host is right in front of you at the computer. I don't mind waiting, but a simple acknowledgment would've been appreciated. My first impression was disappointing. When I asked the gentleman to check me in, he just said, "ID please," as if I were being pulled over by a cop.
The next day, I asked the manager if I could park my car past 3pm since I attended both events the night before as well as the following night, and I also needed a new room key because I left mine downstairs at breakfast. He got super defensive with me about the parking situation and had a trainee verify my identity, whispering questions to him. He then said my credit card didn't match the one on file, although it should have. I used a different card at check-in because their chip reader was malfunctioning.
Eventually, I discovered through the manager's slip-up that he didn't even have the authority to help me with my parking question. In reality, it was simply a conversation between the valet and me since the valet service is a third-party provider. It was clear the manager had no idea what he was talking about. The valet was more than willing to work with me and I got my key but Lord this staff will go the extra mile to make your stay here miserable.