Smaragda Progiou
Google
It is with a heavy heart and a touch of irony that I write this review. Ah, Hotlips Solange, how you've both charmed and disappointed me. My love for your Hotlips rings was strong enough to make me buy not one, but two, despite the troubling journey of the first.
Let's be clear: these rings are not your everyday companions. They're more like the high-maintenance friends you only see on special occasions. Why? Because their coating is as delicate as a soap bubble in a windstorm – it damages and peels off, leaving you with a less-than-stellar accessory.
The Hotlips team, bless them, were as red-faced as their rings when I returned the first one. They were quick to replace it, a gesture I appreciated. However, the second ring's journey was less smooth. When it too fell victim to the peeling plague just months later, I was offered a repair instead of a replacement – and let's just say the communication was as absent as durability in their rings. No acknowledgment, no call when the ring was ready, just me, swinging by the store like an uninvited guest at a party, inquiring after my own property.
Here's the kicker: the coating failed again! But this time, I was greeted with a "sorry, you're out of warranty, that'll be a charge." Imagine my surprise, considering they'd just fixed it, which in my book, resets the warranty clock. The offer to 'speak to the manager' felt like a rehearsed play I'd seen too many times.
And the real irony? Their lab is right opposite the store. A simple repair, and I might have remained a loyal customer. But alas, customer care is the heart of the matter, and it seems Hotlips Solange has lost its heartbeat.
So, dear potential buyers, a word of caution: those Hotlips rings might lose their luster sooner than you'd like. And as for feeling valued? Well, let's just say I've felt more cherished by automated customer service bots.
Choose wisely, and perhaps you'll fare better in the fickle world of Hotlips Solange.
